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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... Ver mais

Classificada 1 em 5 estrelas

Order a chip for my cube, never received my parcel and the delivery photo I was sent clearly shows a different house aswell as a forged delivery signature. Contacted them via email and was instantly m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a volspeed v4 and asked for info before arrival, brilliant service and after a chat my questions were answered. Very friendly staff go above and beyond to help. The v4 arrived on the expecte... Ver mais

Classificada 5 em 5 estrelas

Great price and very fast delivery despite only ordering a few days out from Christmas. A friend of mine has used their repair service twice (a fault of his own) without any issues which gave me conf... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para bicicletas
  2. Loja de acessórios e equipamento para motos

Escrito pela empresa

From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

287 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas
logótipo da Two Wheels Empire

Resposta da Two Wheels Empire

Dear Marko,

It is sad to see such a low review after you agreed to wait for the restock. We value open communication and customer satisfaction, and we are here to assist you with any further concerns.

Your order was indeed delayed due to unforeseen challenges with restocking our warehouse. We communicated this via email the day after your order was received, explaining the situation and seeking your permission to dispatch once we restocked. As we did receive your confirmation in reply, we shipped your order immediately upon receiving the supplies.

We apologize for the delay. We understand your frustration and sincerely regret any inconvenience caused...

Two Wheels Empire

Classificada 2 em 5 estrelas

Son muy lentos

Son muy lentos, realicé un pedido y tardaron más de tres o cuatro días en enviarlo y luego 10 días después ni siquiera había salido de Polonia. Hoy en día un paquete puede llegar de una punta al otro del mundo en tres o cuatro días y esto lleva ya más de 12 días y no se ha movido… muy mal.

7 de junho de 2024
Opinião espontânea
logótipo da Two Wheels Empire

Resposta da Two Wheels Empire

Dear Juan,

Thank you for sharing your feedback. I am sorry to hear about the delay with your order and understand your frustration. We strive to provide timely shipping and regret that we did not meet your expectations this time.

We are investigating the cause of this delay to ensure it doesn't happen again. Please contact our customer service team at hi@twowheelsempire.com or +447596351867 so we can assist you directly and provide an update on your shipment.

Your satisfaction is important to us, and we appreciate your patience.

Best regards,
Two Wheels Empire

Classificada 5 em 5 estrelas

Best customer service hands down

Wow, you’ve no idea the level of customer service this company provide, it’s like your best mate FaceTiming you and helping you out with every single problem you’ve got ha even if it’s not the product they’ve sold, I’m amazed at the level of professionalism and knowledge, and the products they sell they stand by, I was offered everything to sort the problem which turned out to be nothing, I challenge you to find a company that FaceTimes you and emails and messages constantly until the problem is sorted, although the volspeed doesn’t go over 28mph it’s still the best one, but I like it FASTER, and I know if I need more help there at the other end of the phone, longest I waited for a response was 2 hours followed by a 1 hour FaceTime consultation, seriously amazing company, thank you again and again 🙌🏼🙌🏼🙌🏼

24 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent product that completely lives…

Excellent product that completely lives up to expectations. Delivery (from manufacturer) was a bit delayed but I was informed straight away and had the time to get some advance tech support questions in. All the emails have been prompt and friendly. Very happy!

26 de abril de 2024
Classificada 5 em 5 estrelas

Pure and simple speedi

Lads on cube owners club recommended your to me for a speedi for my slx750.

Excellent product.
Easy to fit.

Would recomend highly.

Thanks for putting the smile back into my rides out.

19 de abril de 2024
Classificada 5 em 5 estrelas

This is my 1st time to abroad e-…

This is my 1st time to abroad e- commercial shopping. I bought tuning kit it delivered in 15day to korea with free of charge. When I installed tuning kit it doesn't work. According to the service teams e-mail guide I've installed again. Now it works perfectly.
Great support and product.
Really recommend

27 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Online Purchase Experience

My buying experience with Two Wheels Empire was great! They took the time to answer a few emails from me before I finally decided to buy. The answers Sima (Customer Service Manager) provided were detailed and informative. The shipping speed from Europe to Canada was very quick.

I wouldn't hesitate to buy from them again.

25 de abril de 2024
Opinião espontânea

A Experiência Trustpilot

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