I contacted Upvcstore, after a gearbox broke in my window, I sent them photos, measurements etc, via WhatsApp a bonus for me, it meant I didn't have to speak to a sales rep or deal with telephone call... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered a UPVC Fenster-fix Premium Window Pen to cover a few scratches on our front door. Arrived promptly, perfect colour match, easy and very quick to use.
The one star review reflects the unacceptable customer service received. I ordered and paid for 3 items and received 2 of them. Since then I have contacted UPVC store by phone, text and email multiple... Ver mais
I placed an order on 26th March. I received an update from Evri on 27th March stating they were expecting my order. This has not yet been received on 13th April. I have contacted UPVC Stores multiple... Ver mais
Informações sobre a empresa
Escrito pela empresa
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Informações de contacto
Reino Unido
- www.upvc-store.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 18% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful and knowledgeable as usual…
Very helpful and knowledgeable as usual nothing to much trouble and always good with alternative parts
No response to x2 emails within a week…
No response to x2 emails within a week seeking advice/support for specific fit of a component. Good luck if you need them for after sales etc.
Eurolock Upgrade
Having decided to upgrade my home's security, I turned to Ben at the UPVCstore. Having spoken about the options, I purchased the upgraded locks and within a day or two the order arrived. Fitted within 30 mins. Perfect. Thank You Ben
Really excellent customer service
Really excellent customer service. Ordered product not in stock and they went out of their way to source it and it really was done so quickly. Ben Gennard is a real asset to that company. If only other companies had these standards. Highly recommend.
Great Service - Really went above & beyond
Brilliant service - went above & beyond to make sure I got the locks I needed, as quickly as possible. Surprisingly personal service from a simple online order. Good pricing too.
Very professional and helpful .
Excellent advice and service
I was in a jam after my door handle would not activate the lever locking system and thus could not open my door. Rather than push me towards an expensive locksmith, I was given some excellent advice which enabled me to open the door myself and remove the faulty gearbox which the UPVCSTORE replaced at a very reasonable price. I then reassembled the door and everything worked perfectly. The net result being that I could fix the door quickly and save well over £200.00 in costs.
Excellent company to deal with
Excellent company to deal with! The customer service was brilliant, they were very helpful with my order! The delivery arrived very quickly within a couple of days, I will be placing more orders with them in the future and recommending to others! thank you!
great service thank you
Just bought some door furniture
Just bought some door furniture, what a helpful company to deal with amazing service nothing was too much trouble.
Realy appreciate it Thank you
Graham
Great customer service.
Our uPVC door refused to lock
Our uPVC door refused to lock, clearly replacement parts were required, the makers name (Fullex) was stamped on the mechanism, the next step was to ask the experts, I contacted the uPVC store who suggested that the measurements shown on their on-line store be used as a check together with their help. The replacement gear box (locking mechanism) was ordered late on the Wednesday, which arrived on Friday (we live in a remote Welsh village) which I fitted immediately, it fitted and operated perfectly.
All I can say is that the help I received from UPVC store locks people was without fault, the delivery was excellent, a big thank you for both help and a prompt service, also for the quality replacement gearbox.
VERY poor packaging - contents crushed
I ordered a total of 5 assorted tubes of Stelmax filler and adhesive in 135g tubes, for shipment to the USA. Total was GBP58.27 plus GBP49.99 for shipping. Order was filled correctly and shipped promptly, so why just two stars? BECAUSE: the packaging left A LOT to be desired. Five tubes stuffed into a (thinly) padded envelope, then folded over and wrapped with brown adhesive packaging tape until the blob (that's what it looked like when received) was completely covered. Absolutely NO protection. Needless to say, the tubes were MANGLED. Surely, the shipping was sufficient to afford a protective BOX, at the very least? I doubt very much the actual cost to ship approximately 700 grams was more than GBP30. Maybe there was GBP20 worth of tape? I don't think so. What happened to the balance? The tubes can be used, but I will not get full use out of them because of the way they are crushed and bent.
First handle turned up damaged sent…
First handle turned up damaged sent another damaged to then tell me it's down to manufacturing
Excellent product & service...
Site navigation was so simple and easy…
Site navigation was so simple and easy to use, the shipping was fast and seamless and the product quality was of a good standard. Overall great business and I will order again.
Thanks again.
Easy to use website goods ordered and…
Easy to use website goods ordered and delivered promptly ... Good quality at a reasonable price
Window Gearbox replacement.
Good service, good delivery time, the gearbox design was slightly different to the original one I have, still fitted be did catch slightly on the window catch when closing. This did not stop the window closing so was ok. Easy to fit.
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