Direct Express® card Opiniões 272

Terrible service. I have been working with an individual who has requested a new Direct Express card, but they have not sent it. After waiting for a very long time, we have repeatedly been told to send front and back copies of her birth certificate, state issued picture ID, and social security card. We have sent these items in at least 6 times, but only receive an automated reply instructing us to send these items. Consequently, the individual is not able to access her SSI, and is at risk of eviction.

I worked for Conduent which dealt with direct express and the customers are a joke. For one this is not a bank. Its a prepaid debit card. You cant use it to transfer money into your account. There is no routing and account number either. Also these customers are either ghetto, non internet savvy, elderly or illiterate. Im so glad I no longer work for this joke of a company. I worked at their Guaynabo location which is another joke. People please dont get direct express. Its too easy to get hacked. Get a bank account and have social security deposit it there.

I'm going to help those maggots get better when I file a federal lawsuit against their f****** asses

I issued a new card supposedly the 19th. Never recieved my card. I have been calling for days. Its been over 13 days no card. Cant pay rent. They dont care. Waited 20 mins today and a lady got on the phone finally and even laughed at the fact that i got to pay my rent. She said it was issued out the 11th then said the 19th. I cant rememmber the exact date but this service never answers your call anymore. They cant track it or help me. Im going to get my own bank. They have went downhill terribly. Dont use them if you can get a different bank.

they need to stop stealing our money we meef to get together md stop them

They police what a grown adult can use their SSI for. There are too many locations and products they deny payment. NEVER trust Direct Express as your payment card while on a vacation. When they do deny you the ability to pay for something with your card, you will not be able to solve the problem by talking to a real representative. I've had enough of this insanity. This week I'm switching my SSI deposits to a checking account and dumping Direct Express.

Sorry sorry you can’t transfer money if so a certain amount and no more. I’ve gotten rid of that card. They hold the funds pending for days instead of releasing like other 2 or 3 days in your account. Don’t like for you to transfer all the accounts with fund keep them in business. They needs to get with the program like everyone else and not try to control something that’s not theirs. If I need to transfer they shouldn’t decide on how much you can transfer they are ridiculous and needs to be investigated and shut down with all these negative reviews they are pitiful and need to look at these reviews so they will know they is bad business.chime ,PayPal,cash app,net spend and other beats this mess. I got my funds going somewhere else starting next month and I will have my funds in my account and not sitting in account pending for days. Out of this miserable frustrating account and place. Get SMART people and RUN and dont think twice it other out there that appreciate your business.

Well, an update.... I go to send ACH documents to Direct Express to transfer money off my new card to my new bank. It gets quietly denied. Thats the result of my call today to DX/Conduent/Comerica Bank. I ask to be transferred to a manager. I was assured I would speak to one. I never did. I did find out that DX denied my ACH info, which included my bank letter with my name, address, routing number and account number (PDF), and 2 photos of State ID. All required items on 1 single page, but had 4 pages, which included my deposit slip on page 3, which had all of the requested info. No reason for the denial. I cannot wait to get away from this company/companies. As noted in my last review, they put limits on transferring and spending afterwards. Thats why all my transactions were denied. I cannot be a slave to this card company. It is literally killing me. Very bad company. "Zero-star" service. Only looks out for itself.

If only I could post the pictures sent (redacted, of coarse)!!!!!!!

Update on 12/04/25: I have chosen to open a new bank account, as my REQUESTED documentation from my new bank was denied to link my new bank to DX card THREE TIMES. If all goes well, SSA should deposit to my new bank in Jan '26 then my account will be exhausted and closed. Shame on you Comerica! Someone needs to go to Congress and go up against you! You are at least breaking 1 FEDERAL law, especially the abuse towards disabled citizens and how you are funded.

I notice how you do not reply back. Guess that only happens on BBB'S reviews page. Screw with my money in Jan '26, I will be there reviewing you too. I want ALL of my money gone from your accounts.

Again no star now since I have reported the direct express I can’t even get into my account this only happens when I report them for what they are because I had reported them to the BBB before and the same thing happened and. It was hell getting to my money. I just think people should know thank you

I wish we could do a negative number please please do not use them get a bank account they closed my card for no reason I gave them my info they said it wasn't correct send my ID i did and was told wait for a email like whattt 7 day later and me still with no money bills and kids I finally get the email and guess what the same info they said was incorrect and send in my ID is the same info they used to verify the account and unlock the card I don't know who has authority BUT THIS COMPANY SHOULD BE FIRED AND FINED THEY DONT HAVE NOT ONE GOOD REVIEW THAT SPEAKS VOLUMES MAYBE THE GOVERNMENT WILL WAKE UP AND FIND A BETTER COMPANY BECAUSE DIRECT EXPRESS ISNT IT

2 weeks ago, I called direct express because my card was not working properly. They said I should wait 20 minutes and it would be working. I called back after 40 minutes to repeat my complaint, today the card will only charge if I enter the security code, in person. I'm not sure what happened. I am disabled and can not always be present to purchase items. I'm not sure what's going on but this is ridiculous. Again, I am disabled, shouldn't they know there are concerns with asking me to be present for all purchases or do they not care?

I have been with Direct Express for about 10 years. They use to be fine. No problems at all. About 4 months ago, I went on-line to check my account. It did not work. So I tried a few times to call and was on the phone for almost two hours. When I finally reach a person, I was told my account was on a hold. I was immediately transferred, no one would give me an explanation, but I was told that the hold was released and I can now get into my account on-line. I ask how long and was told immediately. Not true, I kept trying for two hours and then made that hold forever call again. This happened twice. So when it wouldn't work the second time, I just ask how much to get another card. I was put on hold and the peson came back and said,you have a new card coming. You should have it tomorrow. No explanation, I said I did not order another card. Finnaly I am using the new card for a month and all of a sudden bills I pay every month with that card were not honored. When I made a call they said my account was frozen and that i had to send them my drivers license copy, ss card copy , and acouple other things before they would unfreeze my account. They advertise that their employess will never ask you for that information, yet they were holding around $200.00 that they are out right stealing. They have no right to. Wheni could not get my money,I went to the social security office. Made a change away from those people. I ask the agent how to get my money, I was told they use to have a direct line to Direct Express, but not anymore. I was told that Direct Express is causing customers a lot of problems, that I am no means the first. They have been cancelled now 3 months and they wont send me my money. Outright theft. Direct expres is for mostly the ederly seniors getting their monthly benifits, its a crime to rip us off. Please help. It is sure good there is acompany like yours to help give people a voice. Thanks

Direct Express should be ashamed of themselves, they have not verified my identity in over 8 full days! They claim that my identity needs verified, I've been with them for years n years and they EXACT PICTURE OF MY DRIVERS LICENSE I SENT IN 2 MONTHS AGO WAS APPROVED IN 48 hours, but for some reason they keep denying all my attempts to activate my own debit card, and now I can't access my money that has been in my account since Oct 1st..it's ridiculous..My husband of 21 years just passed away, and I have lost everything and these people are being rude and uncooperative..Help me get my SSI benefits, please .THEY DONT CARE

You are a sorry 😞 business.
I can’t get any phone help. And, after all these years, I need to get rid of this company,👎😞

Did not get the option for expedited delivery Been told to wait 5 to ten days forrepacement of damaged card

Ok follow along this Journey: Ok recently stopped mail and supposed to pick up at Post Office, Direct Express sent Card to me due to $175 of fraud now I'm not able to do anything online with my card must make pin purchases only, and a stranger had no card and was able to make transactions. So now I need another Card issued paid for expedited UPS never attempted to deliver package due to address problem got that corrected and a second card was now stopped waited 3 days this time no tracking number no info I believe my number was blocked I verified address package never arrived went back to Direct Express no Shipping Label was in the package basically UPS says no postage paid send it back, the Cowards that work at Direct Express should be investigated for what there doing to customers now 2 weeks no pay no Money at all, 2 Months ago I have multiple direct deposits and I canceled one of two at Direct Express when I got paid went to get groceries and Card doesn't work I investigate it and Direct Express reasoning was Unusual Activity on the Card I never used it or did anyone else it's because when the see you changing Banking information the like to play little games with people causing hardships intentionally which is totally unethical and a poor way to operate especially on a Government Contract...

expedia itin: 7322 5169 3062 21
claim #: i-8847686761

their email system is configured to not send a reply wrong address, the reps deliverately tell you bad info and you think they got it cos no error message reply.

never picking up bro

I'm only giving 1 star to be able to write the review,this place is ATROCIOUS RUDE AND DO NOT CARE ABOUT THEIR PATRONS I've been going back and forth with them for a WHOLE MONTH trying to verify my identification,I AM FACING EVICTION TOMORROW BECAUSE IF THEM I have spent over 16hours trying to contact them JUST TODAY THIS IS INHUMANE,THEY DONT CARE SAVE YOURSELF I submitted all required documents and still haven't gotten a confirmation email yet AFTER 10 HOURS OF THIS DEPRESSING HOLDING MUSIC I BELIEVE THEY'RE GOAL IS TO DRIVE YOU INSANE WHILE WAITING TO SPEAK TO THESE UNKNOWLEDGEABLE CUSTOMER SERVICE REPS,IM GONNA EMAIL THE NEWS THE GOVERNOR EVERYONE UNTIL SOMETHING IS DONE ABOUT THIS PLACE,DO THEY WORK FROM HOME? BECAUSE EVERYTIME I CALL UTS A 3 HOUR WAIT WITH NO SOLUTION I am LIVID AND THEY WILL PAY FOR THIS TREATMENT

Hello on September 5th 2025 I called at 1207 p.m to set up a SSI card for my son. I was on hold for over an hours I talked with two people. I talked with a woman that changed her name from Melanie to Marie in a matter of moments. Which isnt suspicious at all? Yeah right! Then I called on September 10th and I found out they they didn't even update my information or send a card out like they said they did last time. I was stuck on the phone even longer at an hour and a half and I didn't finish my business at all. So far it's not good. So because of them my check will be probably delayed to come on time! Also I wouldn't be surprised if I was scammed by these people! Use caution!!