I had to chase very hard for the timely delivery of the car. It wasn't V4Bs fault but the supplier. However as a customer I shouldn't have to chase up your suppliers.
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Leia as opiniões dos outros
Just leased a car through V4B. Right at the start they were exceptionally professional in being clear on delivery time expectations (no false promises to get the sale), pricing and any other question... Ver mais
A empresa respondeu
Would Recommend V4B From start to finish I’ve had first class service, first I delt with Kayleigh, she was great even answered my emails at 10pm where I wasn’t expecting that what service !! T... Ver mais
A empresa respondeu
Dave was easy to deal with and cover a number of different options when I was originally looking at the lease. Ellie did an awesome job of keeping me updated, answering my many questions and pushin... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Car and Van Leasing Specialists. Est 1992. We specialise in personal and business vehicle leases with a fantastic range of vehicles on offer, any make and model, car or van, delivered direct to your door. Having been in business for 30 years and delivering cars to happy customers since 1992 we’ve seen some changes but our 100% commitment to find the best lease deal with fantastic service still remains.
Informações de contacto
V4B Ltd, EllKat House, Coed Aben Road, LL13 9UH, Wrexham, Reino Unido
- 0800 096 6488
- website@v4b.co.uk
- www.v4b.co.uk
4,3
Excelente
293 opiniões
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My experience with V4B was excellent…
My experience with V4B was excellent from start to finish. Not only were they one of the most competitive for prices for vehicles that I had seen elsewhere for much more, but even when there was issues with cars being withdrawn from short-term contracts, they continued to source a vehicle for me with a turn-around in just over 2-weeks. My contact was Kayleigh who was absolutely amazing and was available when I needed her and never failed to return a single call when she was not. My car arrived today and it is perfect for my needs. Great experience all round.
8 de abril de 2024
Opinião espontânea
Resposta da V4B
We always love hearing about positive customer experiences like yours, and we take great pride in ensuring our customers receive everything they need. We're delighted that Kayleigh was able to provide such excellent service for you. Please don't hesitate to reach out if you need anything else
All so straight forward from beginning…
All so straight forward from beginning to end , very helpful and I was always kept updated
22 de novembro de 2023
Opinião espontânea
Resposta da V4B
We're delighted to hear that you had a smooth experience with us and appreciated our efforts to keep you updated throughout the process. At our company, clear communication with our customers is paramount, and we take pride in ensuring that your needs are met. If there's anything else you require, please don't hesitate to reach out to us.
Great communication throughout super…
Great communication throughout super quick delivery exactly when it was promised wouldn't hesitate to use again
3 de abril de 2024
Opinião espontânea
Resposta da V4B
We're glad to hear you had a good experience with us. If there's anything else you need, just let us know!
Quite good updates/communication this time
Quite good updates/communication this time around from V4B (last time vehicle was delayed 6 months).
Delivery experience was also good.
28 de março de 2024
Opinião espontânea
Resposta da V4B
We're delighted to hear that you were kept updated throughout your experience with us, and that the delivery was prompt and seamless, with no disruptions for you. If you ever need anything else, please don't hesitate to reach out.
Great service from start to finish!
Great service from start to finish!
Responded to emails quickly and were very easy to get hold of on the telephone, where staff were helpful and friendly.
Would highly recommend this Welsh based company.
15 de março de 2024
Opinião espontânea
Resposta da V4B
Thank you for your feedback! We're thrilled to hear that you had a great experience with us from start to finish. We pride ourselves on quick email responses and being easily accessible by phone with helpful and friendly staff. Your recommendation means a lot to us. and we appreciate your support. If you ever need anything else, please don't hesitate to reach out.
Persistence and Professionalism at Its Best
I recently had the pleasure of purchasing a car through V4B car dealers, and I cannot express my gratitude enough for the exceptional service I received throughout the process. From the moment I started my application in October 2023 to the delivery of the car just a few days back, Mr Peter at V4B demonstrated unwavering professionalism and determination to ensure I drove away in the perfect vehicle.
My journey with V4B faced some hurdles along the way, particularly with financing. Despite facing multiple rejections, the staff at V4B did not give up on me. They continued to work tirelessly to explore every avenue until finally securing approval in January. Their perseverance and dedication truly exceeded my expectations.
Throughout the entire process, Mr Peter and Ms Jemma at V4B were incredibly supportive and communicative. They kept me informed every step of the way, addressing any concerns I had with patience and understanding. Their commitment to customer satisfaction is truly commendable.
I am thrilled with my new car, and I cannot thank them enough for making it possible. Their professionalism, persistence, and dedication to their customers are second to none. I wholeheartedly recommend V4B car dealers to anyone in search of exceptional service and a seamless car-buying experience.
Thank you, V4B, for going above and beyond to make my car-buying journey a success!
25 de março de 2024
Opinião espontânea
Resposta da V4B
Thank you for your kind words! We're thrilled you had a positive experience purchasing your car through V4B. Peter and Jemma are delighted to hear your satisfaction with their service. Your recommendation means a lot to us. Should you need anything else, feel free to reach out.
Excellent
Easy process, good communication throughout. Well done
26 de março de 2024
Opinião espontânea
Resposta da V4B
Thank you for your feedback! We're thrilled to hear that you found the process easy and appreciated our good communication throughout. If you have any further questions or need assistance, feel free to let us know.
Excellent service from start to finish
Excellent service from start to finish, Process was quick and easy. Shaun and Jemma were super responsive and took care of everything. I would highly recommend.
25 de março de 2024
Opinião espontânea
Resposta da V4B
It's delightful to hear that Jemma and Shaun ensured you had a positive experience with us, and that the entire process was smooth. If you need anything else, please don't hesitate to reach out to us.
V4B- Great service, friendly and professional
My new car arrived yesterday, thank you to all the V4B staff for their friendly, professional service. They kept me informed throughout the leasing process and dealt with any queries quickly.I would definitely lease through them again.
1 de março de 2024
Opinião espontânea
Resposta da V4B
Thank you for your kind words! We're thrilled to hear that you had a positive experience with V4B. Our team strives to provide friendly and professional service, and we're glad that we could keep you informed throughout the leasing process and address any queries promptly. We'd be more than happy to assist you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Outstanding service.
Shaun was excellent and sourced my car very quickly and without fuss. They were very responsive.
21 de fevereiro de 2024
Opinião espontânea
Resposta da V4B
Thank you very much for your feedback! We're glad to hear that Shaun was able to quickly and efficiently source your car without any hassle. Providing excellent service and being responsive to our customers' needs is always our priority. If you have any other questions or if there's anything else we can assist you with, please don't hesitate to get in touch.
Whilst initally the service was prompt…
Whilst initally the service was prompt and professional sadly our new electric vehicle was delivered without the charging cables!!!
We were told that cables would be couriered to us, however 36hrs later and we are still waiting and so therefore unable to use the vehicle
20 de março de 2024
Opinião espontânea
Resposta da V4B
We're pleased to hear that you found our service professional and prompt.
Regarding the delivery of the vehicle and charging cables, we'd like to inform you that this process is managed by a third-party service affiliated with the dealership, which unfortunately is beyond our direct control. However, we promptly contacted the dealership and urged them to expedite the process upon receiving your notification of the issue. Please rest assured that any delay does not reflect the quality of our service, and we're committed to addressing this matter with the dealership.
Our customer service team is currently focused on resolving the issue with the dealership. We trust that it will be handled professionally and promptly, just like the rest of your experience with us.
Very good communication provided.
Very good communication provided.
Transaction was smooth with no problems. Car was delivered on time and and in a clean condition even though it was delivered from Bradford.
15 de março de 2024
Opinião espontânea
Resposta da V4B
It's great to hear that you had a wonderful experience, and the car was delivered on time. If you need anything else, please don't hesitate to reach out to us.
Fantastic!
Fantastic!!
The team were brilliant from start to finish. Tried their best to get the best deal for me and didn’t mind all of my silly questions throughout the process. Thank you all
1 de março de 2024
Opinião espontânea
Resposta da V4B
Thank you for your kind words. We're glad to hear you had a fantastic experience and all your questions were answered. If you need anything else, feel free to reach out anytime.
Very positive experience
From initial contact to the car arriving, the service has been very positive. No hard selling, all questions answered swiftly. Can’t fault the customer and sales service.
19 de fevereiro de 2024
Opinião espontânea
Resposta da V4B
We're thrilled to hear that you had a great experience with us and that all your questions were answered. If you need anything else, feel free to get in touch.
V4B - The best by far.
V4B were by far the best leasing agency with which I engaged. Peter and Jemma were responsive and very helpful.
What must have seemed trivial questions were answered diligently.
I thoroughly recommend them.
1 de fevereiro de 2024
Opinião espontânea
Resposta da V4B
Thank you for your review; we truly appreciate it. We're glad to hear that you had a good experience with us. It's nice to know that Peter and Jemma were helpful to you as well. If there's anything else you need, just let us know.
Great Service.
This is the second car that I have ordered from V4B. On both occasions the Process has been pain free and efficient, V4B being helpful and ready to help at all stages in the process. Great Service. Would recommend and use again.
10 de março de 2024
Opinião espontânea
Resposta da V4B
Thank you so much for your kind words! We're delighted to hear that you've had a great experience with V4B, not just once, but twice.
Your recommendation means a lot to us, and we'd be more than happy to help you again in the future. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Good service let down by dealership
Great experience from V4B customer service, just a shame the BMW dealership they used, Halliwell Jones, found it acceptable to deliver a brand new car driven for over 300 miles and covered in filth. This let them and me down. The need to Drive through B roads is not an excuse. Why are they being driven and not properly transported.
I would recommend they change the dealership they use as this is not acceptable. I would use V4B again but not if associated BMW Halliwell Jones in Chester.
7 de março de 2024
Opinião espontânea
Resposta da V4B
Thank you for sharing your feedback with us. We apologise for any inconvenience caused by the condition in which your brand new car was delivered. We understand your frustration and disappointment, and please be assured that this is not the level of service we strive to provide. While the transportation method for the vehicles is beyond our direct control, we deeply regret any negative impact this may have had on your experience. Please know that we take your concerns seriously and will address them with the dealership, Halliwell Jones, to ensure such issues are avoided in the future. We are glad to know you found us helpful in dealing with the situation. We are committed to continuously improving our services, and if you have any other queries, please feel free to get in touch, and we will be happy to assist you.
A committed, skilled team who will deliver!
V4B stood out as reasonably priced when I was researching available PCH companies - and Dave was really very helpful when getting quotes. I didn't feel like there was a question I couldn't ask, and the process of quote generation - through to finance approval and ordering the vehicle - was really well organised and honestly exceeded my expectations.
Dave's admin team are fantastic - in particular Caitlin - who put in an extensive amount of effort in a very time limited environment to solve an unexpected problem that would have otherwise significantly delayed the delivery. Once the problem was identified, she got a solution found and utilised in a remarkably short amount of time - going above and beyond in my opinion.
I do look forward to the rest of the time with the vehicle & I would think that in 4 years time, I have had a smooth process with them throughout.
1 de março de 2024
Opinião espontânea
Resposta da V4B
Thank you for your kind words! We're glad you found our pricing competitive and that Dave was helpful throughout the process. It's great to hear that Caitlin and our admin team were able to swiftly resolve any issues, ensuring a smooth experience for you. We look forward to continuing to provide excellent service throughout your time with us. If you ever need assistance, just let us know!
Great customer service.
Great service. Fantastic communication throughout the process. Friendly and attentive staff. I would definitely use V4B again and highly recommend them to anyone leasing a vehicle.
5 de março de 2024
Opinião espontânea
Resposta da V4B
We are glad to hear you had a great experience with us and found our team friendly. We'd love to assist you again in the future if needed.
Jemma and Carol have been very helpful
Jemma and Carol have been very helpful. I received my car in the promised time frame and it was so easy to place the order. This is my second time using V4B and I highly recommend.
1 de março de 2024
Opinião espontânea
Resposta da V4B
Thank you for your feedback! We're glad to hear that Jemma and Carol were helpful, and that you found the ordering process easy. We appreciate your review and look forward to working with you again in the future!
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