I had to chase very hard for the timely delivery of the car. It wasn't V4Bs fault but the supplier. However as a customer I shouldn't have to chase up your suppliers.
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Leia as opiniões dos outros
Just leased a car through V4B. Right at the start they were exceptionally professional in being clear on delivery time expectations (no false promises to get the sale), pricing and any other question... Ver mais
A empresa respondeu
Would Recommend V4B From start to finish I’ve had first class service, first I delt with Kayleigh, she was great even answered my emails at 10pm where I wasn’t expecting that what service !! T... Ver mais
A empresa respondeu
Dave was easy to deal with and cover a number of different options when I was originally looking at the lease. Ellie did an awesome job of keeping me updated, answering my many questions and pushin... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Car and Van Leasing Specialists. Est 1992. We specialise in personal and business vehicle leases with a fantastic range of vehicles on offer, any make and model, car or van, delivered direct to your door. Having been in business for 30 years and delivering cars to happy customers since 1992 we’ve seen some changes but our 100% commitment to find the best lease deal with fantastic service still remains.
Informações de contacto
V4B Ltd, EllKat House, Coed Aben Road, LL13 9UH, Wrexham, Reino Unido
- 0800 096 6488
- website@v4b.co.uk
- www.v4b.co.uk
4,3
Excelente
293 opiniões
Sem histórico recente de solicitação de opiniões
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Superb sales / quote service
Superb sales / quote service from Shaun.
Slow response however waiting for delivery details , several chase emails and calls to find dates of delivery of car
20 de maio de 2024
Opinião espontânea
Resposta da V4B
We are delighted to hear that you found the sales process excellent. Regarding the delivery details of your vehicle, it seems the dealership was not as responsive as we had hoped when arranging the delivery dates, resulting in slower responses. We apologise for the lack of updates provided during this time. This is something we will take on board and strive to improve. We hope you enjoy your vehicle, and if you need anything, please get in touch. Thank you!
Quality service and value
Great transparency with payment, excellent customer service from the selling team and the support team. Dave and Ellie in particular. Ellie has been excellent throughout the ordering period and her communication is spot on.
15 de maio de 2024
Opinião espontânea
Resposta da V4B
We truly appreciate your positive review! It means a lot to us to hear that you had an excellent experience and that our communication was consistent, keeping you informed throughout. Please don't hesitate to reach out if you need anything. Thank you!
Quick turnaround on order
Quick turnaround on order. Less than 4 weeks from order to delivery of vehicle. Good communication throughout, keeping me informed of order status and delivery timelines.
13 de maio de 2024
Opinião espontânea
Resposta da V4B
We're really glad to hear your vehicle arrived quickly! We're all about making sure our customers are happy, so we do our best to keep you in the loop throughout the whole process. If you do need anything else, feel free to reach out to us.
Excellent Company!
Very good company to deal with. Any contact has been very efficient and professional and any help needed has been responded to quickly and efficiently. Communication has been excellent and Shaun and Jemma, in particular, have been very helpful in dealing with my queries.
13 de maio de 2024
Opinião espontânea
Resposta da V4B
Thank you for your review; it's greatly appreciated. We're delighted to hear that the updates you received were efficient and that Jemma and Shaun provided helpful assistance throughout your experience with us. If you need anything else, feel free to reach out to us.
Really helpful sales staff and very…
Really helpful sales staff and very good lease cost for my Peugeot.
9 de maio de 2024
Opinião espontânea
Resposta da V4B
Thanks for your feedback! We are glad to hear our sales team were helpful, and you found our prices competitive. Let us know if you need anything else!
Really good company, took the hassle out of leasing
Matthew and Gemma were brilliant, very helpful and patient. Kept me in the loop throughout the process. Will definitely use them again.
8 de maio de 2024
Opinião espontânea
Resposta da V4B
Thank you for your review; it is greatly appreciated. We are delighted to hear that Mathew and Jemma provided excellent service throughout your experience with us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing us!
Shaun was so helpful and patient!
Shaun was super helpful with getting my new car lease sorted. I often miss phone calls and it was really handy to be able to WhatsApp to discuss the quote and my requirements. He didn't make me feel pressured at all and was very patient with all of my questions. I would 100% recommend him and the V4B team to anyone looking for a business or personal car lease.
1 de abril de 2024
Opinião espontânea
Resposta da V4B
It's lovely to hear that Shaun was helpful throughout the process. We're also pleased to hear that you found our WhatsApp feature helpful and that you didn't feel pressured at all. We appreciate your recommendation and hope you enjoy your new vehicle.
V4B deliver
First class service from ordering vehicle online to delivery,kept updated at regular intervals throughout.
3 de maio de 2024
Opinião espontânea
Resposta da V4B
We're glad to hear that you received great service and were kept updated throughout the process. We always appreciate feedback from our customers. If you need anything else, feel free to reach out to us.
Dave is exceptionally knowledgeable and…
Dave is exceptionally knowledgeable and will work to your exact budget and requirements. With frequent updates seamless processes I would recommend V4B to anyone.
3 de maio de 2024
Opinião espontânea
Resposta da V4B
We appreciate your feedback and are delighted to hear that Dave provided outstanding service during your experience with us. Ensuring smooth operations and keeping our customers well-informed is always our priority. Thank you for taking the time to write a review. If you need anything else, please don’t hesitate to get in touch.
6 weeks to get a car
It took 6 weeks to get a car this time round and i was given little to no information on why it took so long. There does not seem to be an adequate escalation procedure in place and i was left with no vehicle for 6 weeks.
12 de março de 2024
Opinião espontânea
Resposta da V4B
We're sorry to hear about the delay in the delivery of your car. Unfortunately, these delays are out of our control and are managed by the dealership. We apologise for any inconvenience caused and understand if you feel frustrated by the lack of updates. If you'd like to discuss this further, please feel free to email us at admin@v4b.co.uk.
Excellent service throughout the process
23 de abril de 2024
Opinião espontânea
Resposta da V4B
We are delighted to hear that you experienced excellent service throughout your time with us. We also greatly appreciate receiving feedback like yours. If you need anything in the future or have more questions, just let us know.
Car Leasing Made Simple & Stress Free
Excellent communications throughout the process. They really helped answer any questions I had very quickly. The car turned up on the scheduled date and before lunch which was great. Based on my experience I would recommend V4B as a good broker for leasing a car.
19 de abril de 2024
Opinião espontânea
Resposta da V4B
We're thrilled to hear that our communication was excellent and that we could swiftly address any questions you had. Your recommendation means a lot to us, and we're happy we could make the leasing process simple and stress-free for you. If you need anything in the future or have more questions, just let us know.
Jemma has been amazing
Jemma has been amazing. Easy to contact and quickly replies. Nothing is too much trouble.
Highly competent, friendly and professional.
19 de abril de 2024
Opinião espontânea
Resposta da V4B
We are glad to hear that Jemma has been amazing throughout your experience with us and kept you informed throughout. If you ever need anything in the future, please don't hesitate to reach out.
Clear Communication and Great Customer Service
Jemma and the team were in touch regularly keeping me up to date on the progress from order to delivery and also followed up with a call to make sure everything went smoothly post delivery. Highly recommend using V4B, made the whole process stress free.
19 de abril de 2024
Opinião espontânea
Resposta da V4B
It is really nice to hear Jemma and our team provided clear communication and excellent customer service throughout the entire process, from order to delivery and even after. We always try and make the process as stress-free as possible for all of our customers. If you ever need anything in the future, please don't hesitate to reach out.
Great Service from start to finish
Great Service from start to finish. highly recommended
19 de abril de 2024
Opinião espontânea
Resposta da V4B
Thank you for the review! We’re pleased to know you had a great experience with us from start to finish. If there's anything else you need, just give us a shout.
Always helpful and professional when…
Always helpful and professional when you need their help and advise. Even if you are a pain Dave and the team there always help with your needs and they are help even if you are having problems Thanks to all of the team
17 de abril de 2024
Opinião espontânea
Resposta da V4B
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our team. Helping our customers, no matter the circumstance, is what we strive for. We truly appreciate your recognition of our efforts. If you ever need assistance in the future, please don't hesitate to reach out.
New Personal Vehicle Lease
Great comms from Customer Services & Sales, straight forward ordering and delivery of my new vehicle.
Many Thanks.
8 de abril de 2024
Opinião espontânea
Resposta da V4B
We're delighted to hear that you had a positive experience with our Customer Service and Sales team! Making the process straightforward and seamless for you is always our goal. Thank you for choosing us for your new vehicle lease, and if you ever need anything else, feel free to reach out
Simply Brilliant
This has been my first attempt at dealing with a leaseing company and accquiring a vehicle this way. I must say that from the start to the delivery of the vehicle was that of a brilliant and amazing experience. Much better that ever visitinf a dealership and putting up with condesending sales people. I'd be happy to recommend and boost about my experence. It was unstressful, a complete and utter delight. Even the delivery man Jaime was brilliant and as a former service man we had a great deal in common, no rush, no fuss
10 de abril de 2024
Opinião espontânea
Resposta da V4B
Thank you for your glowing review! We're thrilled to hear that your first experience with a leasing company and acquiring a vehicle has been simply brilliant. Delivering exceptional service from start to finish is our top priority, and we're delighted that you found the process to be stress-free and enjoyable . Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. Thank you once again for choosing us!
Good Service and happy to help!
Great service and attentive, though the car delivered wasn't as specified which was disappointing, though not the agents fault..and hopefully will be resolved and once done will give a full 5 stars
9 de abril de 2024
Opinião espontânea
Resposta da V4B
Thank you for your feedback! We're delighted to hear that you found our service attentive and helpful. We sincerely apologise for any inconvenience caused by the car not meeting your expectations. Unfortunately, certain aspects are beyond our control. However, I see the matter has now been resolved. We hope this solution meets your satisfaction. We regret any inconvenience this may have caused and assure you that we always strive to address and accommodate unforeseen issues beyond our control. Should you have any further questions or concerns, please don't hesitate to contact us.
Great deal and easy process with quick…
Great deal and easy process with quick delivery. Many thanks.
8 de abril de 2024
Opinião espontânea
Resposta da V4B
We're pleased to hear that you found the process smooth and efficient, with quick delivery. It's always rewarding to receive positive feedback like yours. If you require any further assistance, please feel free to reach out to us at any time.
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