Venture Opiniões 

Promised delivery in two working days but arrived after 11 days. Seller doesn’t respond at all. Shit service

Just what i was looking for, easy to put up snd bag to store away. Great design and sturdy.

10/10 customer service, every company should strive to be like Venture! I had purchased a travel pushchair from their website for a trip we had planned that upcoming weekend, however the incorrect item was sent out and we received a playpen instead. I sent an email explaining the situation to which they responded only 30mins later. They apologised and dispatched the correct item immediately with express delivery which we received the following day. They also allowed us to keep the playpen which was sent by mistake. Although I personally did not have need for the playpen I was able to gift this to a friend who recently had a baby. Really pleased with the pushchair it looks so sleek and classy despite its very reasonable price tag. I will most definitely order from Venture again! Genuinely cannot fault them whatsoever! :)

Excellent product , as described and prompt delivery , would definitely use again and recommend.

Shocking customer service when something went wrong with payment

We ordered a Venture All Star playpen directly from Venture for £99.99, having seen it was on sale. We deliberately chose to buy direct rather than through Amazon.

As new parents only four months into parenthood, we were really looking forward to receiving the playpen so our daughter could have somewhere safe to play. With maternity leave meaning our budget is a little tighter at the moment, we opted for the payment option offered at checkout to spread the cost over three months at £33.33 per payment with no interest.

After completing the payment process, we received no order confirmation whatsoever from Venture Baby, nor any information about expected delivery. We did, however, receive an email from the payment provider, Affirm, welcoming us and £33.33 had been taken from our joint bank account by Affirm. Naturally, we assumed this meant the order had successfully gone through.

Two days later, still having received nothing from Venture, we contacted them to ask what was happening with our order. The lack of a contact telephone number was frustrating in itself.

The response was incredibly dismissive. We were told that Affirm isn't a payment option Venture uses and that they could find no order under my partner's name or our postcode.

We subsequently sent a screenshot showing that Affirm was presented as part of the payment process when attempting to split the payment. Venture then explained that Affirm 'may be' partnered with Shop, which Venture does use as its payment solution.

That distinction may be technically correct, but it completely misses the point from a customer's perspective. We used the payment option presented to us by Venture's own checkout, were charged £33.33, and received confirmation from the payment provider. If something had gone wrong between Venture's payment solution and the order system, surely the appropriate response from customer service would be to investigate what had happened — not simply tell us they had no record of an order and that they couldn't assist.

What was particularly disappointing was the lack of empathy or ownership throughout the exchange. We had already explained that we'd been charged, and yet in a subsequent email we were told that no proof of payment had been provided. The proof of payment was included in our original message.

This should have been a relatively straightforward customer service issue: a customer has been charged but hasn't received an order confirmation... let's investigate what has happened.

Instead, we were essentially dismissed.

I appreciate that payment providers and integrations can be complicated behind the scenes, and I wouldn't expect Venture to take responsibility for something genuinely outside its control. I would, however, expect them to take ownership of helping a customer navigate a payment issue that occurred through their own checkout experience.

We're now left without the product we thought we'd ordered, with £33.33 taken from our account, and feeling completely let down by the way Venture has handled the situation.

The product may be excellent if it does arrive, but the customer service we've experienced has been extremely disappointing. We will continue to seek a resolution.

Ordered the All Stars Playpen (Beige), advertised as 120cm x 120cm. What arrived measured 128cm x 128cm, with no indication anywhere on the product page that the 120cm figure was an internal measurement rather than the overall footprint.

When I asked to return it, I was initially told return postage was my responsibility, as if I'd simply changed my mind. It took a follow-up making clear the item wasn't as described before this was properly looked into. To their credit, once escalated to the e-commerce manager, it was handled well: a prepaid returns label was provided, the page was updated to show almost accurate dimensions, and I received a full refund including original delivery within a reasonable time.

The eventual customer service was good, but it shouldn't have taken pushing back on an inaccurate listing to get there. Worth double-checking dimensions before you order.

The delivery was really quick easy to order very happy with product 😊

As we expected, perfect for the two new puppies !

We ordered a travel playpen, which was too big for our space and wanted to return it. The playpen was £60 and the cost to return it was £15. The package was picked up and returned within the 30 days. We have proof of delivery back with Venture but have not heard a thing from them since, and no refund has been given. We have emailed them four times, contacted them on Facebook and have had no reply. I definitely would not recommend buying anything from this company.

First time ordering from this company.

Not only do they not have a contact number but they also dont respond to emails.

I ordered this item for my nursery in a natural oak colour and they sent me the grey colour.

The struggle I have had with this company has left me extremely frustrated and utterly defeated. 6 months pregnant and this is not the level of stress I need to be dealing with. For a baby focused company they're not thoughtful about their client base at all!

Just a typical money making company not caring about whether you receive your product and in what condition.

If you're happy with not knowing what could happen when you make a purchase from this company then feel free to invest your money and throw some out the window too.

I now have to go through the hassle of returning this unwanted item and a long wait for a refund.

Good quality and fast delivery.

Very good . Shipping soo quick

UPDATE: Response to Venture's reply - 17th JUNE 2026

I have already contacted Venture directly on numerous occasions for three week in April and provided all information and photographs requested. The item has also remained repackaged and available for collection throughout waiting for a prepaid return label from Venture.

What I struggle to understand is why, after months of correspondence and an ongoing credit card dispute which Venture has delayed responding to for around 40 days, Venture is still asking me to contact them directly rather than simply arranging a prepaid return and refund if the intention is genuinely to resolve the matter. It appears the willingness to resolve matter is designed for Trustpilot review response. You have my order details and contact email address. You can easily send a prepaid postage label so I can return your incomplete stroller instead of continuing to reply to Trustpilot review without providing any resolution.

The photographs referred to in your response were supplied shortly after delivery as part of my original complaint and have been available to Venture throughout this process. They clearly show three wheels instead of four which should have been the case.

I remain willing to return the stroller. The issue has never been my willingness to cooperate; it has been the lack of a straightforward resolution.

To clarify, the issue was never the offer of a replacement wheel. It took around 24 hours to receive a response from you to my initial report (9TH APRIL) that the stroller had arrived incomplete, and a further 24 hours for a replacement wheel to be dispatched. As we were travelling to a wedding that weekend, we had no option but to purchase another stroller immediately and therefore sending a replacement wheel at that point was not a viable resolution.

Initially, Venture accepted that a wheel was missing by offering a replacement. However, once I declined this and requested a return and refund, their position changed. They then disputed that the stroller had been supplied incomplete and refused to arrange a prepaid return.

Despite the item being repackaged and available for collection since 9th April, the matter remains unresolved by Venture.

Rather than arranging a straightforward collection and refund, the process has become increasingly drawn out.

If Venture genuinely wishes to "put things right", they could simply arrange a prepaid collection and process a full refund. Instead, the matter has been ongoing for months, which makes their Trustpilot response difficult to reconcile with their actions throughout this process.

Based on their response and lack of resolution, I WOULDN'T RECOMMEND this business to anyone.

ORIGINAL REVIEW
I had a very disappointing experience with Venture Baby.

My stroller (order #10210) was delivered with a missing wheel, making it unusable straight out of the box. I reported the issue immediately and provided photos clearly showing that only three wheels were received instead of four.

Instead of resolving the issue, the company relied on parcel weight and generic product specifications to claim the item was complete. This does not reflect what was actually received. The outer packaging was intact, which suggests a packing issue rather than anything occurring during delivery.

Despite the product being faulty and incomplete, they refused to arrange a collection at their cost and attempted to charge a return fee.

After encountering this, I reviewed other customer feedback and noticed similar themes around difficulty resolving issues and reluctance to take responsibility when things go wrong. Unfortunately, my experience reflects this.

I have now had to raise a dispute with my credit card provider due to the lack of resolution.

Overall, very poor handling of what should have been a straightforward issue.

I would NOT RECOMMEND based on this experience.

Placed an order for a playpen. There was an issue with Evri delivering to a local collection point. Contacted Venture, they said they would investigate, and have subsequently gone quiet. Product has never arrived and they have ignored my request to refund the transaction. We're now 6 weeks on from the order date.

I ordered a Safety gate which arrived quickly and efficiently, however, I then realised I needed an extension piece as the doorway is slightly wider than standard. I ordered it and was told via email from the courier that it had been delivered but it hadn't. Probably the courier at fault but obviously I needed to go back to Venture Baby for resolution. I tried numerous times via email and their "contact us" form on website but got no response from either. This is such poor customer service and now I've read a few other reviews I realise this is their MO.

Pote plus potty training product dangerous due to small parts coming off easily and choking hazard
Emailed company to complain and was ignored until I put a negative review on their website. I then received a covering their backs email and they deleted my review with no effort to sort the issue

Disgusting morals and values steer well clear of this business.

Do not buy from here!!!!! Stroller has broken after only 9 months of use. Emailed them several times and tried to contact on all socials - no response. Number is no longer in use. A stroller should not snap into pieces. Before this is was buckling while my son was in it, again I tried to contact them with no response. Disgusting customer service and company!!!!!

I purchased the nebula stroller earlier this year and recently the inner tubing that supports the hood has torn through the material and is now exposed. I've emailed asking for help to repair or replace- it's a safety issue as my child can pull at it whilst in the stroller, and I'm not happy to continue use while the issue persists.

It took weeks to get a response and when I did they just said they were unable to assist me and recommended that I contact a local pram repair service?! Absolutely shocking customer service. Pram less than a year old and used lightly, any issues are due to fault of the product not misuse, so I refuse to pay for repairs.