Promised delivery in two working days but arrived after 11 days. Seller doesn’t respond at all. Shit service
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Leia as opiniões dos outros
10/10 customer service, every company should strive to be like Venture! I had purchased a travel pushchair from their website for a trip we had planned that upcoming weekend, however the incorrect ite... Ver mais
Ordered a playpen which arrived very quickly. Can’t fault the ease of ordering and their delivery process. However after arriving, I discovered a seam that wasn’t stitched properly next to the zip. I... Ver mais
A empresa respondeu
I ordered a Safety gate which arrived quickly and efficiently, however, I then realised I needed an extension piece as the doorway is slightly wider than standard. I ordered it and was told via email... Ver mais
Informações sobre a empresa
Escrito pela empresa
Venture UK is an award winning baby and toddler products brand based in the UK. With a wide range of products from baby playpens to pushchairs, car seats and much more, Venture designs and develops products made by parents, for parents all over the world!
Informações de contacto
Unit 1, Block 1, Shenstone Trading Estate, Bromsgrove Road, B633XB, Halesowen, Reino Unido
- hello@venture-baby.com
- www.ventureuk.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No one gets back to you!
I've been trying to return my stroller for a month now. I've emailed 6 times and no one will get back to me. Their Instagram and Facebook contacts have been disabled. It looks like they are either shutting down their services or it's terrible customer service. Please be careful before purchasing
Badly-made travel cot and non-existent customer service
I am very disappointed in both the travel cot (Airpod 3) and the company. Upon first use, the zip pull to attach one side of the bassinet to the frame came away instantly, resulting in a wobbly, listing and unsafe cot. I have written to Venture twice about the issue, but received absolutely no response.
Absolutely terrible customer service
Absolutely terrible customer service, never got the item delivered, no number to contact them. No refund, no one answering emails or messenger. Do not buy from this company
The place to eat with family
Been going here for months with my family now and I wouldn't go elsewhere because the staff are top draw and the food is just to good and affordable for anyone,it's so friendly with lots of people celebrating birthdays and all ages you are so welcomb and there is lots of parking and outside tables available 😊
thieves
We have had to employ a cobra debt collection company to recover a debt of 690k these people took our goods from china and sold them we have body cam footage from debt collector that we are going to be sharing they have until today to pay debt collector these people need are thieves
venture conman
We have had to employ a cobra debt collection company to recover a debt of 690k these people took our goods from china and sold them we have body cam footage from debt collector that we are going to be sharing they have until today to pay debt collector these people need are thieves
BEWARE OF THIS COMPANY
We are a company distributing goods from China and have had to employ a UK based debt collection company to recover a debt of 690k, yes 690k we supplied goods in Covid and since then this company has avoided all communications for 3 years, they have caused me so many sleepless nights our debt collector Cobra have supplied us with body-cam footage of their visit to our debtor and the debtor admits he sold our goods and put the money in his own pocket, we have instructed debt collector to commence Insolvency proceedings and we will be closing this business down we are also going public by end of friday if they have not paid debtor collector, we havebodycam footage of debt collector to expose these people as it not fair they are classed as a number 1 seller..
AAAMAZING CUSTOMER SERVICE
So after my stroller arrived I realised a strap had snapped. Was mentally preparing myself for a back and forth email with the company however sent one email with pic and they are already sending a replacement through! Cannot fault the company. The stroller is amazing and so is the customer service! Thank you venture. Will be buying all products from here now!
Local company
The pram itself is nice, good design, light. The strap broke but the company compensated that.
Amazing service
Was a little skeptical at 1st as I had never heard of the company, but the staff were incredible from start to finish. They found me the holiday I wanted at a price I could afford and even called me to talk me through something when I couldn't figure it out. I will definitely be booking through them again.
Beware of damaged/used goods being sold as new and no response from company
The travel cot I bought arrived damaged, clearly used and dangerously flawed for a baby to sleep on. I have emailed the company a number of times to return the product and be issued a refund and have received no response or even an automatic reply to confirm receipt of my emails. They are clearly selling used and damaged products as new.
Damage caused!
We bought the Venture car seat protectors and put them in our new car between the car seats and the child seats. Less than a week later I removed them to find they had marked our white leather seats. Nothing we tried could remove the marks and we have now replaced the entire bench. There were no warnings on the website or anywhere else so I complained to Venture. They have stopped responding now but the final email advised “It is the responsibility of the customer to judge the compatibility of our product…”. I asked how I should do this in the absence of any warning and thought a fundamental property of a seat protector is that it should protect your seats! No response other than the product has now been removed from their website.
Please avoid this product and this company!
Quick delivery
Quick delivery
I bought the amazing Nebula pushchair…
I bought the amazing Nebula pushchair back in April and now just a few days ago I had a little bit of a problem with the seat unit as it stopped reclining, I sent an email to this absolutely lovely company and within a couple of hours I got a response saying I would get a replacement. I got one today, literally next day delivery. I have never dealt with a better company, amazing customer service and I am absolutely in love with this pushchair, it's stylish, modern, lightweight, easy to push and the material is of an amazing quality, I cannot fault it in any aspect. Will definitely buy from Venture again and already spread the word with my friends and family to purchase from them. Lovely experience so I had to leave a lovely review too. Very happy!!!
Great product
Great product, easy order and speedy delivery.
Thank you for making it so simple for parents!!
Caution! Many different incompatible sizes.
Was not obvious from the website which panels fit with which. I've now managed to end up with all three versions and none of them fit together as I wanted to make one large enclosure. Two of them are millimeters apart! Why would you make it so none of them fit together.

Resposta da Venture
Really efficient and fast delivery
Really efficient and fast delivery ! My son broke the door panel of his playpen first generation , I was correctly guided to order it ! The only bemol is the fact that we haven't received the stickers...
Love this pram
Love this pram. Modern, stylish, lightweight and super easy to use!
I did a lot of research on finding the perfect stroller for my 1 year old. The Venture Aura stood out by a mile. Lightweight, easy to pop together, one press of the buttons and it collapses to a small size to pop in my car boot. Love the grey sunshade, the coffee cup holder and the rain over. Wish they did a cosy toes that came with it! I did have a concern about the pram but it was sorted very quickly and reassured. Looking forward to using this on our upcoming family holiday.
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