Venture Opiniões 

307
•
TrustScore: 3 em 5

3,2

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Promised delivery in two working days but arrived after 11 days. Seller doesn’t respond at all. Shit service

Classificada 5 em 5 estrelas

10/10 customer service, every company should strive to be like Venture! I had purchased a travel pushchair from their website for a trip we had planned that upcoming weekend, however the incorrect ite... Ver mais

Classificada 2 em 5 estrelas

Ordered a playpen which arrived very quickly. Can’t fault the ease of ordering and their delivery process. However after arriving, I discovered a seam that wasn’t stitched properly next to the zip. I... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I ordered a Safety gate which arrived quickly and efficiently, however, I then realised I needed an extension piece as the doorway is slightly wider than standard. I ordered it and was told via email... Ver mais

Informações sobre a empresa

  1. Loja para bebé

Escrito pela empresa

Venture UK is an award winning baby and toddler products brand based in the UK. With a wide range of products from baby playpens to pushchairs, car seats and much more, Venture designs and develops products made by parents, for parents all over the world!


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

307 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 57% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(307)

14 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

No one gets back to you!

I've been trying to return my stroller for a month now. I've emailed 6 times and no one will get back to me. Their Instagram and Facebook contacts have been disabled. It looks like they are either shutting down their services or it's terrible customer service. Please be careful before purchasing

22 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Badly-made travel cot and non-existent customer service

I am very disappointed in both the travel cot (Airpod 3) and the company. Upon first use, the zip pull to attach one side of the bassinet to the frame came away instantly, resulting in a wobbly, listing and unsafe cot. I have written to Venture twice about the issue, but received absolutely no response.

17 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The place to eat with family

Been going here for months with my family now and I wouldn't go elsewhere because the staff are top draw and the food is just to good and affordable for anyone,it's so friendly with lots of people celebrating birthdays and all ages you are so welcomb and there is lots of parking and outside tables available 😊

16 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

thieves

We have had to employ a cobra debt collection company to recover a debt of 690k these people took our goods from china and sold them we have body cam footage from debt collector that we are going to be sharing they have until today to pay debt collector these people need are thieves

18 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

venture conman

We have had to employ a cobra debt collection company to recover a debt of 690k these people took our goods from china and sold them we have body cam footage from debt collector that we are going to be sharing they have until today to pay debt collector these people need are thieves

18 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

BEWARE OF THIS COMPANY

We are a company distributing goods from China and have had to employ a UK based debt collection company to recover a debt of 690k, yes 690k we supplied goods in Covid and since then this company has avoided all communications for 3 years, they have caused me so many sleepless nights our debt collector Cobra have supplied us with body-cam footage of their visit to our debtor and the debtor admits he sold our goods and put the money in his own pocket, we have instructed debt collector to commence Insolvency proceedings and we will be closing this business down we are also going public by end of friday if they have not paid debtor collector, we havebodycam footage of debt collector to expose these people as it not fair they are classed as a number 1 seller..

18 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

AAAMAZING CUSTOMER SERVICE

So after my stroller arrived I realised a strap had snapped. Was mentally preparing myself for a back and forth email with the company however sent one email with pic and they are already sending a replacement through! Cannot fault the company. The stroller is amazing and so is the customer service! Thank you venture. Will be buying all products from here now!

19 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Local company

The pram itself is nice, good design, light. The strap broke but the company compensated that.

12 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service

Was a little skeptical at 1st as I had never heard of the company, but the staff were incredible from start to finish. They found me the holiday I wanted at a price I could afford and even called me to talk me through something when I couldn't figure it out. I will definitely be booking through them again.

6 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Beware of damaged/used goods being sold as new and no response from company

The travel cot I bought arrived damaged, clearly used and dangerously flawed for a baby to sleep on. I have emailed the company a number of times to return the product and be issued a refund and have received no response or even an automatic reply to confirm receipt of my emails. They are clearly selling used and damaged products as new.

8 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Damage caused!

We bought the Venture car seat protectors and put them in our new car between the car seats and the child seats. Less than a week later I removed them to find they had marked our white leather seats. Nothing we tried could remove the marks and we have now replaced the entire bench. There were no warnings on the website or anywhere else so I complained to Venture. They have stopped responding now but the final email advised “It is the responsibility of the customer to judge the compatibility of our product…”. I asked how I should do this in the absence of any warning and thought a fundamental property of a seat protector is that it should protect your seats! No response other than the product has now been removed from their website.

Please avoid this product and this company!

2 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I bought the amazing Nebula pushchair…

I bought the amazing Nebula pushchair back in April and now just a few days ago I had a little bit of a problem with the seat unit as it stopped reclining, I sent an email to this absolutely lovely company and within a couple of hours I got a response saying I would get a replacement. I got one today, literally next day delivery. I have never dealt with a better company, amazing customer service and I am absolutely in love with this pushchair, it's stylish, modern, lightweight, easy to push and the material is of an amazing quality, I cannot fault it in any aspect. Will definitely buy from Venture again and already spread the word with my friends and family to purchase from them. Lovely experience so I had to leave a lovely review too. Very happy!!!

7 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Caution! Many different incompatible sizes.

Was not obvious from the website which panels fit with which. I've now managed to end up with all three versions and none of them fit together as I wanted to make one large enclosure. Two of them are millimeters apart! Why would you make it so none of them fit together.

21 de maio de 2023
logótipo da Venture

Resposta da Venture

Hi Peter

We sincerely apologize for the inconvenience and frustration you encountered while attempting to assemble our panels. We understand how important it is for our customers to have clear information on product compatibility, and we regret any confusion caused.

At Venture, we strive to provide detailed information and assistance to our customers, ensuring a seamless experience. We deeply regret that our website did not clearly indicate which panels fit together for your specific enclosure requirements. We acknowledge that this lack of clarity resulted in you purchasing three different versions that are incompatible when assembled as desired.

We value your feedback and would like to resolve this issue promptly. Could you please reach out to us via email at hello@ventureuk.com? We would appreciate the opportunity to understand your specific needs and explore possible solutions to rectify the situation. Our team is dedicated to finding a resolution that meets your expectations and ensures your complete satisfaction.

Once again, we apologize for the confusion and inconvenience you have experienced. We genuinely appreciate your feedback as it helps us identify areas for improvement and ensures a better experience for our customers moving forward. We eagerly await your email and assure you that we will do our utmost to make things right.

Classificada 4 em 5 estrelas

Love this pram

Love this pram. Modern, stylish, lightweight and super easy to use!
I did a lot of research on finding the perfect stroller for my 1 year old. The Venture Aura stood out by a mile. Lightweight, easy to pop together, one press of the buttons and it collapses to a small size to pop in my car boot. Love the grey sunshade, the coffee cup holder and the rain over. Wish they did a cosy toes that came with it! I did have a concern about the pram but it was sorted very quickly and reassured. Looking forward to using this on our upcoming family holiday.

1 de maio de 2023

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