Very disappointed in the new product offerings under new ownership. Styles seem very big box store common without being set apart. Looks like I will be spending my $$$$ with Boston Proper styles tha... Ver mais
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Leia as opiniões dos outros
Venus is not the same company as it was some years ago. I used to buy swimwear from Venus all the time. I have some amazing pieces and clothes . I don’t know who bought this company out but you can... Ver mais
It has been one year since I have ordered and till today I haven't received any of the stuff or refund or explanation.... totally fraud....that number on website if not working plus writing emails als... Ver mais
I've been buying Venus swimwear for several years. The last two years have been bad. There's no elastic in the bottom (thigh area/both sides) bathing suits. It's very disappointing. These are not chea... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Informações de contacto
11711 Marco Beach Drive, 32224, Jacksonville, Estados Unidos da América
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
2,4
Mau
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 7% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Perfect short and jacket set!
Perfect short and jacket set!! I was looking for something elegant and not too SHORT. It seems like shorts and rompers are butt hugging for the 20s, & 30s age group. There are a lot of 40s and 50s age people that are in great shape and prefer a thigh area length.These are hard to find. Thank you Venus for carrying this style and length. I love the romper and it fits perfect. I've ordered a lot of clothes from Venus and have been very pleased with quality and style.
15 de janeiro de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Wanda! Thank you so much for your kind words! We're so glad to hear that you found the perfect short and jacket set, and we truly appreciate your feedback on our selection. It's wonderful to know that the style and fit met your expectations. We’re grateful for your continued support and look forward to bringing you more pieces you'll love. Thanks for choosing Venus!
Terrible customer service
I used to love to order from venus but the new return policy is terrible! Each item is charged a fee to return with Happy Returns(not happy) after the return you can't go into your venus account and get any information if the item was received or your credit balance. It's terrible! If I finally get to use my credit it will be the last time I order from venus. I've sent an email to find out my balance and can't get a response from them.
Terrible customer service
Update I reached out to the email they asked me to and haven't heard back from Venus.
9 de janeiro de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Trina! We’re truly sorry to hear about your recent experience, and we understand your frustration. Our goal is to provide a smooth and enjoyable shopping experience, and we clearly missed the mark this time. Please reach out to our customer service team directly at socialsupport@venus.com, and we will work to resolve your issue with the return and credit balance. We appreciate your feedback and hope to restore your trust in Venus.
Es una estafa
Es una estafa, no contestan mails y Lis productos son totalmente diferentes a los ofrecidos tanto calidad, diseño, color y talla
9 de janeiro de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hola Andrea! Nos disculpamos sinceramente por la frustración que ha experimentado. Ciertamente este no es el estándar de servicio que pretendemos brindar. Tomamos en serio sus comentarios y nos gustaría resolver este problema lo antes posible. Comuníquese con nuestro equipo de atención al cliente en socialsupport@venus con los detalles de su pedido y trabajaremos para hacer las cosas bien. Gracias por informarnos sobre esto y apreciamos su paciencia.
Acabo de recibir un…Estafa
Acabo de recibir un paquete...denunciable, no se ajusta, ni color , ni producto.
Pongo 1 estrella porque no puedo poner menos.
Estafa pura y dura.
9 de janeiro de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hola Ana! Realmente lamentamos saber de su experiencia decepcionante. Ciertamente este no es el servicio que pretendemos brindar. Nos encantaría resolver este problema lo más rápido posible. Comuníquese con nuestro equipo de servicio al cliente en socialsupport@venus.com y haremos todo lo posible para hacer las cosas bien. Sus comentarios son importantes para nosotros y apreciamos la oportunidad de abordarlos.
Es horrible me traen un pedido que no…
Es horrible me traen un pedido que no es el mio luego escribes no te contestan lo mejor es denunciar me parece penoso
8 de janeiro de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Nos disculpamos sinceramente por la confusión con su pedido y la falta de comunicación que ha experimentado. Definitivamente esta no es la experiencia que nos esforzamos por brindar. Comuníquese con nuestro equipo de servicio al cliente en socialsupport@venus.com y haremos todo lo posible para resolver este problema lo más rápido posible. Gracias por tu paciencia.
Shipping was quick and easy.
31 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Tammy! Thank you for your feedback! We're glad to hear that your shipping experience was quick and easy. We appreciate your support!
I really like shopping at Venus but the…
I really like shopping at Venus but the shipping takes FOREVER! You’d think by shipping UPS, it would be faster service. I live in two different states and it doesn’t matter where you are, it still takes waaay too long! Unacceptable!! Also I’ve read the other reviews about returns and that they charge the customer to send it back!! I’ve dealt with numerous other companies that automatically send you a return PAID label. Shame on you Venus!
26 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Rachel! Thank you for your feedback and for being a loyal Venus shopper! We're so glad you enjoy our products, but we’re truly sorry to hear about the issues you’ve experienced with shipping and returns. We understand how frustrating it can be when delivery times aren’t as expected, and we apologize for any delays. Please send us an e-mail to socialsupport@venus.com and we'll be happy to address your concerns with you. Thank you again for sharing your thoughts, and we truly hope we can provide a better experience for you moving forward.
I love ordering from Venus
I love ordering from Venus. Easy to return items if they don't fit just right. I have worn several tops and jackets and my friends joke I should be a spoke person for Venus.
Thank you
16 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Karen! Thank you so much for your amazing feedback! We’re thrilled to hear you love shopping with Venus and that the return process has been easy for you. It sounds like you're rocking our tops and jackets—what a wonderful compliment from your friends!
We’re so glad to have you as a customer, and we appreciate your continued support. If you ever need assistance or are looking for more stylish pieces, we’re always here to help!
Thanks again, and we hope you keep feeling fabulous in your Venus wardrobe!
Always shopped at Venus
I’ve been shopping on venus.com for many many years. I’m so glad that we are able to review items to help customers. a lot of the items look much different in person, so I’m not always satisfied with my order. Once in a while, they’ll run a great sale and that’s when I like to take advantage of ordering. I always loved their swimwear and accessories ,lots of styles and colors to choose from. Unfortunately, I feel the quality has gone down a bit, and the sizing has been way off
Just hope I don’t have to return because then it cost money to ship back.
31 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Catrine! Thank you so much for being a loyal customer and for sharing your feedback with us. We truly appreciate your long-time support and your kind words about our swimwear and accessories!
We’re sorry to hear that you've noticed a difference in the quality and sizing of some items. Your experience is important to us, and we will certainly pass your feedback along to our team as we continue to improve our products.
We understand that returns can be inconvenient, and we strive to make our shopping experience as seamless as possible. If you ever need help with sizing or finding the right fit, we’re more than happy to assist you to ensure your satisfaction.
Thank you again for your valuable input, and we look forward to continuing to serve you!
Love the new discounts
Love the new discounts! I have purchased quite a variety of new clothes and swimsuits! When I have had issues with returns and inquired via telephone, all representatives were professional, helpful. and friendly.
9 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Jana! Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the new discounts and that you’ve found some great clothes and swimsuits. It's also fantastic to know that our customer service team has been able to assist you professionally and helpfully.
Your support means a lot to us, and we’re always here if you need any further assistance. We look forward to continuing to provide you with great products and service!
I did like some of the stuff the one…
I did like some of the stuff the one thing I noticed that when I order extra large you make your clothes wide but not long. So a shirt that I'm going to buy is going to be very wide and show the bottom of my belly which makes no sense to me because if I'm a large or I'm buying extra large I would expect the clothes to be a little longer you make them wide it really kind of looks ridiculous
3 de janeiro de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Jeannie! Thank you for taking the time to share your feedback with us. We’re so glad you liked some of the items you purchased. We understand your frustration regarding the fit of the extra-large size, and we truly apologize for any inconvenience this may have caused.
We take your comments seriously, and we’re always working to improve our designs to better meet the needs of all our customers. Thank you again for your valuable input, and we hope to continue serving you in the future!
Quality clothes for reasonable prices
3 de janeiro de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Cheryl! Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality and prices of our clothes. Your support means a lot to us, and we look forward to serving you again soon!
Lo siento mucho pero no puedo decir…
Lo siento mucho pero no puedo decir algo bueno por la experiencia que a tenido con este vendedor.me a mandado la compra cambiada y no se puede poner en contacto con ellos,para hacer un rembolso.a hablado por messenger con alguien pero no me a solucionado nada. Es una pena esta tienda me gustaba mucho.
3 de janeiro de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hola elena! Lamentamos mucho su experiencia y realmente apreciamos que nos haya informado sobre esto. Nos esforzamos por garantizar que cada cliente esté satisfecho y es decepcionante saber que no hemos dado en el blanco.
Pedimos disculpas por cualquier inconveniente causado por recibir el artículo incorrecto y el retraso en la comunicación. Nos encantaría tener la oportunidad de resolver este problema lo más rápido posible. ¿Podría comunicarse con nosotros en socialsupport@venus.com para que podamos investigar esto de inmediato?
Su satisfacción es importante para nosotros y esperamos tener la oportunidad de solucionarlo.
I used to love their products but…
I used to love their products but recently I’ve ordered two separate orders where the clothing sizes were way off. The quality subpar and the return policy was so bad. It was better to keep the items. I’m really sad to report this as they’ve always been a wonderful company in the past, but something has changed. I’m not sure what it is but yikes. 👎
4 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Kimber. We're truly sorry to hear about your recent experiences with our sizing, quality, and return policy. We strive to offer great products and customer service, so it’s disappointing to learn we didn’t meet your expectations this time. Please be sure to reach out to us at socialsupport@venus.com, so we can look into this further.
Definitely do not recommend!
Do not order if you want your items in time for a trip. I ordered for my vacation and just got an email that my delivery is delayed and now expected to arrive while I am away. I called and to expedite I can pay 30 dollars! Unreal. Highly recommend you DO NOT BUY FROM HERE. First and last time for me.
31 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Kat. We’re really sorry to hear about the delay in receiving your order, especially with your trip coming up. We understand how important timing is and sincerely apologize for the inconvenience this has caused. While we do our best to ensure timely deliveries, sometimes delays are out of our control. Please send us an email at socialsupport@venus.com with your order details, so we can look into this for you.
Don’t care about Customers
Nice clothes but it seems like they don’t care about the customer, customer service is pretty bad. I received an unasked return/refund message in an important Xmas season order without any reason. I contacted customer service many times with no answer. I also had a chat, the only answer was carrier delivery issues which I never had before. I was still typing when the other person (Maria) abruptly finished the chat. I’m not going to be able to shop with confidence at Venus anymore also won’t recommend to anyone.
17 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Zahira. We’re really sorry to hear about your experience, and we truly apologize for the frustration and confusion. We take customer service seriously, and this is certainly not the level of service we aim to provide. Please send us an email at socialsupport@venus.com with your order details, and we’ll look into this issue as quickly as possible.
I requested a return
I requested a return, either money back or gift card. They did not want to assist. I reached out for over a month… no response. I got the Tweed Long Shacket in black, horrible quality and all buttons fell off the first time it was wore. I would expect that from shien, not Venus. Very disappointed and will not be shopping here again.
27 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Shannon. We’re truly sorry to hear about your experience with the Tweed Long Shacket and the communication. Please send us an email at socialsupport@venus.com with your order details, so we can look into this further.
Cancel a order
Company doesn't honor customers. Placed a order cancelled within seconds and contacted several times to cancel and they didn't honor it called and they wouldn't. Not very people friendly and rude.
25 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Anita. We’re really sorry to hear about your experience. We strive to offer excellent customer service, and we regret that we didn’t meet your expectations this time. Our policy doesn’t allow us to cancel orders once processed, but we understand your frustration and value your feedback. Please send us an email at socialsupport@venus.com, so we can look into this further.
Returns
Other companies do not charge for returns, Venus does. Will not shop with them again.
25 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Virginia. While we do charge a return fee for refunds, we do waive this fee if you choose to receive a Venus Wallet (store credit) or exchange your item. We appreciate your understanding and hope we can serve you again in the future!
My favourite on line women's clothing site ever!
My favourite on line women's clothing site. Excellent quality and style varieties. Venus is not a "Fast Fashion" low quality site. I have owned pieces from Venus for years. Quality 5 stars!
4 de dezembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Susan! Thank you so much for the kind words! We're happy to hear you're loving our quality and styles. We appreciate your continued support and look forward to serving you again!
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