28th of oct 2026 i walked in to your Vodafone ashford store and was met by Matt and his team i was upset with my currant provider, matt was patient and customer service was on par . I am now with Vod... Ver mais
A empresa respondeu
Localização
Alterar localização2 County Square, TN23 1YA Ashford, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Emma was fabulous,super helpful and friendly.I was in such a whirlwind of moving house and she came to my WiFi rescue.She is such a glowing example of fantastic customer service.
A empresa respondeu
Alex and Matt were extremely helpful and helped me out big time with my iPhone 18 Pro Max purchase. Would 100% recommend them
A empresa respondeu
I had trouble on a different network connecting to the the internet. I spoke to two gentle men Matt and Alex that were at the dest. Matt fixed my issue I very much appreciate this as I bought my dev... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Ashford
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
2 County Square, TN23 1YA, Ashford, Reino Unido
4,9
Excelente
255 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent
Owen has been exceptional! Great customer service, informative, professional and saved us lots of money on our broadband!
9 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Chris was very helpful
Chris was very helpful, very knowledgeable, quick and clear on everything
4 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Jennifer,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Matt was AMAZING from start to finish
Matt was AMAZING from start to finish, very helpful, knowledgeable and I would highly recommend him
26 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Tony,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Owen was really helpful and gave me all…
Owen was really helpful and gave me all the information up front and quickly. He listened to my questions and answered them thoroughly. I will be coming back in store next time I have any queries based on this experience. Very happy!
25 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Bradley
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superstar customer advisor, ALEX!
just wanted to take a moment to share my experience today and highlight the outstanding service I received from your colleague, Alex. From the moment I approached him, it was clear that he genuinely cared about helping me. Nothing was too much trouble for him—he went above and beyond to make sure every single one of my queries was dealt with properly.
Alex was not only knowledgeable and efficient but also incredibly courteous, well-mannered, and approachable. His friendly nature immediately put me at ease, and I could tell he takes real pride in providing excellent customer service. In a world where good service can sometimes feel like a rarity, Alex stood out as a shining example of professionalism and kindness.
What impressed me most was that he didn’t just give me the bare minimum—he listened carefully, offered thoughtful advice, and ensured I left with a clear understanding of everything I needed. While others seemed busy or uninterested, Alex was the one who took the time to assist me, showing patience and genuine enthusiasm to help.
It’s not every day you come across someone who embodies such a positive attitude and strong work ethic. Alex is a true credit to your team, and I sincerely hope his efforts don’t go unnoticed. If anyone deserves recognition, it’s him—be it an award, a pay rise, or at the very least, a big thank-you from management.
So, please pass on my deepest gratitude to Alex. He made what could have been a stressful experience into a pleasant one, and for that, I am truly thankful. Keep hold of him—staff like Alex are rare gems!
20 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
This is absolutely amazing to hear and we love to know about the impeccable service provided by Alex. It is really appreciated that you have taken the time to share your experience and to leave us this fabulous review!
Thanks,
Vodafone Social Media Team
Alex and matt are good and really…
Alex and matt are good and really helpful
11 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
5 star service from Owen!
8 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Bruce,
Thanks for the lovely review and fantastic support for Owen.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into store to get a new SIM deal
Came into store to get a new SIM deal. Owen was very useful in helping me get the best deal for me. Great friendly service 10/10
6 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
We're happy to hear that you had a positive experience getting a new SIM deal! We appreciate your feedback and we're so glad that our service was helpful and friendly for you.
Thanks,
Vodafone Social Media Team
Maria was so funny she's brilliant at…
Maria was so funny she's brilliant at her job and got me a really good deal thanks Maria
5 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Maria was very helpful friendly and had…
Maria was very helpful friendly and had excellent products knowledge and people skills
The package on offer was very suitable for our requirements
1 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Maria was so helpful thanks
30 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Ashford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Walked in with a phone problem !
Walked in with a phone problem !
Walked out with not only a working phone but a better phone package after a chat with the young lady representative a broadband package that offered further significant savings ! Plus a mind blowing increase in speed!
29 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Alex was very helpful and lovely when we came in to inquire about plans and upgrades. Excellent service, thank you!
28 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Mika
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant customer service from Matt …
Brilliant customer service from Matt at Ashford Kent. Helped my 87 year old Mum sort out a new sim etc.. Highly recommend.
28 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Got a great deal
Got a great deal. Very friendly and helpful service from Maria. Very happy
27 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
We appreciate you taking the time to leave us feedback. Thank you!
Vodafone Social Media Team
I found Owen very helpful and…
I found Owen very helpful and knowledgeable. Highly recommend if anyone else visits. 10/10 experience.
26 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Janet,
Thanks for the lovely review and fantastic support for Owen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex at ashford Vodafone was fantastic…
Alex at ashford Vodafone was fantastic probably the nest customer service I have ever received, how he isn't higher in the chain surprised me fantastic customer service and the the reason I would go back for any needs I have.
23 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Came into Vodafone with a few problems…
Came into Vodafone with a few problems all sorted by friendly helpful Maria, I would highly recommend coming into store with any problems, as you are made to feel welcome, nothing is a problem at all. Very happy customer :)
23 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Maria the Assistant Manager is a credit…
Maria the Assistant Manager is a credit to your store. She took her time to help me get my new phone, spoke well she was wonderful. Would highly recommend her.
23 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Ashford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.