Vodafone UK - Birkenhead Opiniões 

354
•
TrustScore: 5 em 5

5,0

39 Milton Pavement,Grange Precinct, CH41 2YA Birkenhead, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Thanks so much! Going in and looking through different options to get a better SIM + eSIM for personal & work. Great communication & attentiveness, making sure each step was clear. Worked on gett... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Tom assisted myself and my husband in upgrading our phones. Tom has been extremley helpful, he was able to answer all our queries. Tom is very personable and an excellent sales person. We both would... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Met a young new starter, Beth, who was pleasant and reassuring, and she would help with my phone change. Although we encountered a few hiccups, the other staff members came to Beth's assistance, and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We decided to call into the Birkenhead store to look at upgrade options for 1 of the 4 family phones we have. We ended up with 2 new phones, and a much better deal for our broadband! Dylan was amazin... Ver mais

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  • 39 Milton Pavement,Grange Precinct, CH41 2YA, Birkenhead, Reino Unido

5,0

Excelente

TrustScore: 5 em 5

354 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Como esta empresa usa o Trustpilot

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5,0

Todas as opiniões

(354)

39 942 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

dylan was very helpful

dylan was very helpful , very patient, helped us set up our new home broadband with Vodafone we are very pleased thank you Dylan

10 de outubro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Laura was very helpful in getting me a…

Laura was very helpful in getting me a new phone and contract deal. Very polite.

15 de outubro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Very helpful and informative

Very helpful and informative

13 de outubro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Tom and John was very helpful

Tom and John was very helpful. They took 30 minutes after 5.30 shop closing time to help with my two phone orders. They were really helpful explaining to me the best options available. Very friendly team.

26 de setembro de 2025
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logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

Hey Rishi, ​

Thanks for the lovely review and fantastic support for Tom & John. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​

Thanks again, ​

Vodafone Social Media Team

Classificada 5 em 5 estrelas

Laura was very helpful with my enquiry…

Laura was very helpful with my enquiry lovely personality

22 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Still with you after all these years!

Great deals. Great service from Hari … warm, friendly, most helpful and informative. Thank you!

22 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

Hey Mary,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Fantastic service and problem solving…

Fantastic service and problem solving from Thomas

23 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

Hey Des,
Thanks for the lovely review and fantastic support for Thomas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

The assistant that helped me

The assistant that helped me, Hari was polite, patient and helpful. Dealt with my request quickly and efficiently, excellent customer service, thank you ☺

20 de setembro de 2025
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logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Thomas was a credit to your company

Thomas was attentive, patient, friendly and helpful. He did not rush us and took the time to help us and go in depth into what we needed. He also gave us advice and helpful suggestions on ways to save money and potentially get better deal for our contracts. He is a credit to your company.

19 de setembro de 2025
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logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great guy so helpful

Great guy. So helpful. So happy to help with a nice smiley nature

12 de setembro de 2025
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logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Hari is an asset to the company so…

Hari is an asset to the company so helpful and polite. He guided us through everything from start to finish.

17 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

I have been helped by Laura

I have been helped by Laura before. Had issues with my phone and what's app. I thought go back to shop as great service. Hence loyal to Vodafone. Laura ask if I needed help, I did, I was worried about my phone being hacked. Felt unsafe. She checked my phone, worked out my issues that concerned me and put everything right for me and a double lock on what's app security. I felt so relieved I tell you and secure. Best employer of the month vote from me for helping me again, I am not so tech savvy, so need help at times. Thank you Laura..

11 de setembro de 2025
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logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

Hi Rick. Thank you for your review for Laura. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

I went into Vodafone in Birkenhead

I went into Vodafone in Birkenhead, Merseyside yesterday as I had lost my phone. I was greeted straight away by lovely Laura, who went above and beyond to help choose a phone that was right for me, and also helped set it up for me which I really appreciated. Nothing was too much trouble for Laura, she truly was amazing.

14 de setembro de 2025
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logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Informative

Informative
Process made easy
Knowledgable staff, served by Dylan

14 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Laura today from the Birkenhead store…

Laura today from the Birkenhead store was absolutely incredible. Me and my daughter arrived to get a new mobile and Laura instantly stood up and greeted us and was very welcoming in assisting us with all options available with upgrades. She was very professional the whole time but also very friendly. She helped us find the best deals for me and family. Highly recommend anyone who uses vodaphone to use the Birkenhead store and find Laura.

11 de setembro de 2025
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logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Quick and simple resolution unlike telephone customer support

Arrived to speak to someone after spending nearly an hour on the telephone without success. Almost immediately Laura found a solution to our problem and literally walked out twenty minutes later issues resolved! Definitely that will teach me to go in store in future rather than use customer services

11 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Laura in the Birkenhead is an absolute…

Laura in the Birkenhead is an absolute credit to the store. Me and my mum went in not knowing anything about upgrading and trade in buisness. laura was happy to teach us everything and spent the time to help us. We left the store happy today and confident that she helped us with all we need so thank you Lauren X

11 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Excellent Service

We had a problem with our Broadband account that could not be solved by the on-line adviser. So we visited the Vodaphone store in Birkenhead center. The adviser we dealt with, Dylan, was friendly, knowledgeable, communicated well and dealt with a difficult issue effectively.
Excellent store with first class staff. Highly recommended.

6 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're happy to hear that our store in Birkenhead was able to resolve your broadband issue effectively. We appreciate your positive feedback regarding the team's knowledge and communication skills. Thank you for the recommendation!

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

I went in to have my battery replaced…

I went in to have my battery replaced but my phone was out of warranty. I left with a new phone and paying less for more. Thanks Hari.

Great customer service, he was not pushy in the slightest and only offered me all the info to make an informed decision. 👍🏻

1 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Classificada 3 em 5 estrelas

Harri was brilliant

Harri was brilliant. Helped me to choose the right phone and SIM deal for my needs.
The less satisfying part of my experience was the length of time it took to enter all of the details on to the Vodafone system. It was very slow. In the end I think I was in the shop for an hour.

21 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Birkenhead

Resposta da Vodafone UK - Birkenhead

Hey Gill,
Thanks for the lovely review and fantastic support for Harri.
We’re really sorry to hear that the system speed affected your experience. We understand how frustrating it can be when things take longer than expected, especially when you're making an important purchase. Your feedback is incredibly valuable, it'll help us on improving our systems to make the process smoother and faster for our customers.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

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