Miles and brandon were amazing in getting a new phone sorted for me and Richard was amazing and determined ti make sure it was all set up correctly despite all the issues we ran into Couldn’t have a... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit SU23 , Arc Shopping Centre, IP33 3AA Bury St Edmunds, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I took my old phone into the shop and discussed options with Brandon. He went through several options based on my recorded use over the past 20 years or more. He determined that I didn’t need a lot... Ver mais
A empresa respondeu
Richard gave clear information upon which we were able to make decisions. He was polite and professional in his delivery of customer service.
A empresa respondeu
Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extrem... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Bury St Edmunds
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
Unit SU23 , Arc Shopping Centre, IP33 3AA, Bury St Edmunds, Reino Unido
4,9
Excelente
269 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Excellent service for what was a fairly complicated deal. Dan made the whole experience pleasurable.
21 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Miles made the process smooth and no…
Miles made the process smooth and no pressure just answered our questions thank you
15 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey Nick,
Thanks for the lovely review and fantastic support for Miles.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nichole answered my query and dealt…
Nichole answered my query and dealt with my order quickly and efficiently. The whole process of transferring was handled effortlessly.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey Stuart,
Thanks for the lovely review and fantastic support for Nichole.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and approachable.
Very friendly and approachable.
I've been with Vodafone for a while now and I've never had issues with them, the staff are always at hand to help and give 100% of their time
26 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey Kate,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cassie was very friendly
Cassie was very friendly, clear with the information she provided and listened to what I said and acted on what she had been told.
10 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey Joanne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nichole at BSE - helpful & efficient!
Nichole at the Bury-st-Edmunds branch was really approachable knowledgable and helpful!
Thank you!!
30 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey Hazel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Quick transaction and pleasant staff
15 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey Cheryl,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fabulous customer service
Dan was really kind and helped my Nan with her google pixel. She’d been having trouble using it and didn’t like the interface and was planning to change phone so Dan made some changes to her settings and tidied up the Home Screen to make it more accessible for her so she doesn’t feel like she has to spend money on a new phone just to be able to use it. We really appreciate the time Dan took to explain everything clearly and kindly and was never once patronising. We will definitely come back for any future worries or any future purchases.
14 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey Holly,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nicole was amazing
Nicole was very informative and helped my wife and I find a better value in our internet provider as well as find the best christmas gifts we could for our daughters. She was very kind and professional.
13 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey Alfred,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
WE LOVE MILES
WE LOVE MILES
Miles was an absolute diamond, great sense of humour, explained things well to me and kept me informed of everything he was doing.
10/10 nice one miles!
29 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Cassie was amazing and really helpful x
Cassie was amazing and really helpful x
28 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hey Joanne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service in Bury St Edmunds…
Nichole made switching my broadband provider & purchasing my daughter her first mobile phone so easy & straight forward, explaining everything very clearly as she set the phone up for me, whilst installing the relevant parental controls. She was also training a new member of staff up at the same time, explaining all the steps to him very clearly. Great service.
18 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hi. We're happy to hear that the broadband switch and mobile phone purchase were easy and straightforward. We appreciate your positive feedback regarding the clear explanations and parental control setup. It's great to know that you received excellent service during the training session. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
AVOID if you care about broadband…
AVOID if you care about broadband speed.. I had the worst time since I started the contract with Vodafone, thought as it’s a big name I will get what I was promised, I subscribed to the 900 speed, all what I get was 2 digits speed and getting 20mg or so of download speed is a joke.
Tried to contact customer service many times, horrible experience, they keep you on hold in a CHAT for 1 h 45 minutes!!!!!
Heard the strangest things as my TV that is 2025 model and support wifi6 will never get speed above 30 megabytes as they don’t support TVs and and alot of strange things, they treat customers as they never used internet before !!!!!
You ask simple questions as how long I got left in the contract or how much to payout.. they refuse to answer (I have all the chat screenshots).
Can’t wait to get rid of this contract. But to pass on the advice… please avoid broadband with Vodafone by all means.
8 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hi. It's disappointing to hear about the issues you experienced with your broadband speed and customer service. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Resposta da Vodafone UK - Bury St Edmunds
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Bury St Edmunds
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Bury St Edmunds
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very good customer service
Very good customer service. I bought galaxy pixel and 2 days later I change my mind and go for just upgrade my sim card. This 2 days Daniel helped us and he was great dealing with all the progress. He is very chatty and smilies. Very good experience 👍
6 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Brilliant customer service
Brilliant customer service, ended up with a much better package than when we entered.
Managed to bundle my partners contract with my own and also get our son a sim aswell for a better price than expected.
25 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
Hi. We're happy to hear that our customer service was brilliant and that you received a better package than expected. We appreciate you choosing us to bundle your contracts and add a SIM for your son at a great price. Thanks for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Bury St Edmunds
Hi. We appreciate you sharing your kind words with us; we are so happy to hear about your positive experience. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cassie was patient and helped me…
Cassie was patient and helped me through my holiday plans as well as helping to familiarise me with lots of features on the phone.
Brilliant service
21 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury St Edmunds
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.