I popped into the Hampstead shop as I had a concern about my account which I wasn’t able resolve on the app nor by calling Vodafone. Tayleb was very helpful with discovering and explaining the problem... Ver mais
A empresa respondeu
Localização
Alterar localização67 Hampstead High Street, NW3 1QP London, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Chris was incredibly helpful e dedicated on solving a problem about a cancellation that my friend had to make. After cancelling his broadband back in December, the bills were still coming, All... Ver mais
A empresa respondeu
I went to the Hampstead Vodafone store today because my Apple Watch got disconnected from my one number plan. I’d tried the virtual assistant and Helpdesk several times over a month and got nowhere. D... Ver mais
A empresa respondeu
I had a great experience with Chris and Dave. They were both incredibly welcoming and committed to helping me. They helped me with everything i needed and made the whole process quick. Thank you both... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - London Hampstead
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
67 Hampstead High Street, NW3 1QP, London, Reino Unido
4,9
Excelente
144 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Chris was 100% brilliant with a…
Chris was 100% brilliant with a solution focus and speedy response. Couldn’t rate highly enough!
18 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey Usman,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service by Tayyab
20 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey there,
Thanks for the lovely review and fantastic support for Tayyab.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went to the Hampstead Vodafone shop…
I went to the Hampstead Vodafone shop this week to buy a phone and switch my network from EE. I was served by a charming assistant David who was extremely helpful, supportive and patient. I found it all difficult to grasp but David was completely understanding and took endless trouble to explain everything. I am enormously grateful to him and your Hampstead office for making the transaction effortless
12 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey Sally,
Thanks for the lovely review and fantastic support for David.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Hampstead
Chris at Vodafone in Hampstead an absolute gem. Very grateful!
9 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really helpful in store sorting out a…
Really helpful in store sorting out a small device fault.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey Hamish,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
What an amazing service
What an amazing service! I saw Chris after having my phone stolen and he sorted everything out for me. He was courteous and very kind. He made a stressful situation much more manageable. Many thanks for your help!
4 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey Wendy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My phone was stolen and Chris was…
My phone was stolen and Chris was extremely helpful and assisted me in getting a new phone straight away! Highly recommend.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey Gabriella,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tayyab is the best
Tayyab is the best. Helped me to deal with all the issues like a boss
16 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Chris was great
13 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I went to renew my contract and Dave…
I went to renew my contract and Dave was outstanding in assisting me. He was patient and made sure that I could take an informed decision. Highly recommend! Thank you
12 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey Angelina,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dave.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke to Chris who was really…
Spoke to Chris who was really fantastic. For me it’s a stress situation and Chris was fantastic at explaining and helping me understand. There are moments when you feel like someone has just made the day a whole lot easier.
16 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Tayyab is super knowledgeable and…
Tayyab is super knowledgeable and patient
2 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey Mr Stephen,
Thanks for the lovely review and fantastic support for Tayyab.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
After being a Vodafone customer for 10years
After being a Vodafone customer since 2015 I noticed that my broadband deal had finished in April 2025 at £25 per month which was not even fibre optic my contract had finished and nobody contacted me and immediately hiked the price up to £30 per month with out notification they also reduced my deal of 10gigs of Data which was supposed to be unlimited originally as advertised, which never was. When I left their broadband this month on the 5th of Nov because I had moved and went with a different broadband I was told i had to pay the full November month as I have to give 30days notice to leave which meant I’m paying 2 broad band suppliers for November and now in December they have charged yet again another £30 for my broadband i phoned them today of course I’m speaking to someone abroad with limited English language and reading off a script and repeating the same thing. I was asking for a refund of the £30 as my final bill had already been paid this has happened before also I was without broadband a few months ago and spent over a week without wifi I had to use my data i was not compensated even after umpteen calls I would not recommend them, advice for Vodafone treat your older customers with more respect, when there is new cheaper deals they should contact you and let you know and offer their older customers the choice and stop hiking up bills with out notice it’s bad practice as most people pay by direct debit. London location
6 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey Pauline,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
We definitely don't want you to have a bad experience. You can reach out to the Broadband team to check for further details by calling 0333 304 0191 or chatting with them via LiveChat here: http://vodafone.uk/2LCJiTm.
Thanks,
Vodafone Social Media Team
My experience with Chris was excellent
My experience with Chris was excellent. He was extremely helpful, nothing was too much trouble. I’d highly recommend Chris and his team, and the wonderful service on offer at the Hampstead branch, Rebecca
6 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey Rebecca,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chris is superb
Chris is superb. Big smile, hearty greeting and sorted my phone out – which I was convinced was on its last legs – in around 27 seconds.
25 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hey Lee,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - London Hampstead
Thank you for taking the time to share your positive experience with us,
Vodafone Social Media Team
Great help from Tayyab
Great help from Tayyab - really explained everything well to me. Thank you
12 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.
Thanks,
Vodafone Social Media Team
Very helpful and quick experience
Very helpful and quick experience. Made the process very enjoyable and easy!
11 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I have spend time in vodaphone store in…
I have spend time in vodaphone store in hampested and Chris was amazing and so kind and patients
Vary friendly and professional
2 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service
Great service, very quick and helpful. Would recommend
16 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - London Hampstead
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.