Excellent customer service, helpful guidance through a plethora of my questions in regards to multiple choice's of plans. Thank you to Charlotte and the Vodafone staff at Ponty.
A empresa respondeu
Localização
Alterar localização6 Taff Street, CF37 4UL Pontypridd, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Clare in Pontypridd was amazing today, she helped me set up my iphone and had lots of patience as I’m not great with technology.
A empresa respondeu
Signed up to broadband & keep my landline number. Switched from Virgin Media on 3rd July 2026. Everything seemed to be going smoothly. Broadband connection went well but! Alas it is now 11th July... Ver mais
A empresa respondeu
Graham is amazing, fantastic service, explained everything, saved me loads with broadband, mobile phone upgrade, extra sim deals for family. Moved from ID mobile as couldnt speak to a person, and I wa... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Pontypridd
Escrito pela empresa
Informações de contacto
6 Taff Street, CF37 4UL, Pontypridd, Reino Unido
4,9
Excelente
161 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Carly was amazing and has the patience…
Carly was amazing and has the patience of a Saint. I've updated my mobile phone and switched from Sky to Vodafone broadband today, thanks to her. I honestly can't thank her enough. Thank you, Carly.
13 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Dab was great
6 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Amazing Customer Service
Amazing Customer Service. Really helped my husband and I with our contracts today. Special thank you to Kris and Carly.
6 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
We're happy to hear about the amazing customer service you received! We appreciate you sharing your positive experience with us.
Thanks,
Vodafone Social Media Team
Came into Vodafone today in pontypridd…
Came into Vodafone today in pontypridd and was assisted by Kris,he explained everything clearly and gave me all the answers I needed,he's a great asset to Vodafone and I'm extremely happy with the Vodafone experience today
6 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
We're happy to hear that you had a great experience! We appreciate you taking the time to share your positive feedback. It's wonderful to know that you're extremely happy with your visit.
Thanks,
Vodafone Social Media Team
Excellent experience
Excellent experience, Clare was very help and went above and beyond, keep up the great work
5 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
We're so glad to hear that you had such a positive experience and that you felt supported. We appreciate you taking the time to leave us this great review.
Thanks,
Vodafone Social Media Team
Absolutely awesome customer service…
Absolutely awesome customer service from Dan
Well done!!!
20 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Penelope,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Outstanding customer service x
The ladies in the Pontypridd branch were absolutely amazing. They sorted out the problem with my dad's phone and I cannot recommend them enough. Thank you ladies x
5 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kris was very helpful and pleasant went…
Kris was very helpful and pleasant went out of his way to show a not tech savvy person how to use the new phone properly
13 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Maria,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The customer advisor Dan was very…
The customer advisor Dan was very helpful and halved my bill
12 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Ross,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great team!
Carly was really great at explaining the different options which were available for my kids and my upgrades. They were really helpful explaining a different device to my friend while we were here. Dan and Carly both went above and beyond helping my child transfer data from an old device to the new device, despite not being able to sign into the old phones cloud.
Great team. Definitely recommend!
P.S. Dan is a LOTR fan so that counts for extra points!
9 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Jenna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great staff at Pontypridd store
Dan the sales advisor was so helpful and friendly, he gave us the best advice and guidance and we had a really good deal. We've been Vodafone customers for many years and will stay for many more, and it's all down to staff like Dan. He's a credit to the company.
28 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Jackie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Signed up to broadband & keep my…
Signed up to broadband & keep my landline number. Switched from Virgin Media on 3rd July 2026. Everything seemed to be going smoothly. Broadband connection went well but! Alas it is now 11th July 2025 and still no landline. Tying to get help from Vodafone is impossible. Between Vodafone and Virgin Media you both should talk to each other, according to ofcom the switch is supposed to be completed by YOU. Please get your act together and get it sorted.
After 'speaking' to robo cop i finally spoke to a human on chat. Turned out to be a very helpful person. Took some time as i can't type too fast. It's being sorted and should be connected appropriately around 14-15th July 25. Thank you.
3 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Gene,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Carly in store was excellent this…
Carly in store was excellent this morning helped me upgrade my phone thank you
11 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Gareth,
Thanks for the lovely review and fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan helped me with my upgrade and kept…
Dan helped me with my upgrade and kept my cost as low as possible. Thanks
8 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Debra,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Carly helped with my upgrade
Carly helped with my upgrade. Very quick and was very polite and chatty.
7 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Genie,
Thanks for the lovely review and fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Daniel was great and helpful with our…
Daniel was great and helpful with our query regarding billing.
7 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Phil,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Transferring old photos onto sd card
Really helpful explained everything clearly
2 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Neil,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Pontypridd
Hey Nancy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Clare’s the best!
Clare was very patient with me and very helpful. I’ve dealt with her on multiple occasions and she has always looked to give me the best deals for me and my family. Thank you Clare!
30 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey James,
Thanks for the lovely review and fantastic support for Clare.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Called in to store today as had an…
Called in to store today as had an issue with my sons iPhone.. the lady & gent that was working sorted it for me within 5 minutes, quick & polite service thank you guys.
30 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Carl,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.