Excellent customer service, helpful guidance through a plethora of my questions in regards to multiple choice's of plans. Thank you to Charlotte and the Vodafone staff at Ponty.
A empresa respondeu
Localização
Alterar localização6 Taff Street, CF37 4UL Pontypridd, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Clare in Pontypridd was amazing today, she helped me set up my iphone and had lots of patience as I’m not great with technology.
A empresa respondeu
Signed up to broadband & keep my landline number. Switched from Virgin Media on 3rd July 2026. Everything seemed to be going smoothly. Broadband connection went well but! Alas it is now 11th July... Ver mais
A empresa respondeu
Graham is amazing, fantastic service, explained everything, saved me loads with broadband, mobile phone upgrade, extra sim deals for family. Moved from ID mobile as couldnt speak to a person, and I wa... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Pontypridd
Escrito pela empresa
Informações de contacto
6 Taff Street, CF37 4UL, Pontypridd, Reino Unido
4,9
Excelente
161 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Vodafone UK - Pontypridd
Hi Ashley,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service from graham huge help and sorted both my transactions with ease
Thanks mate
9 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Chris,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent customer service
Excellent customer service. Thank you so much. There were 2 amazing staff Carly and Graham working and they were both very helpful. I feel so much more relaxed now about changing my phone over. Best experience so far. Thank you so much guys
25 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Hayley,
This is lovely feedback for Carly and Graham. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Carly the lady in store went above and…
Carly the lady in store went above and beyond to helped keep my bills around the same price and I left with a new phone, please give this lady credit where due, thanks carly 👏
3 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Erika,
This is lovely feedback for Carly. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Graham went the extra mile
Graham went the extra mile to support me and my needs at the Pontypridd store
Many thanks
25 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Sophie,
Thank you for your review and feedback for Graham.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Advisors were very knowledgeable and…
Advisors were very knowledgeable and helped me to make important choices
10 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Helen. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Carly have been absolutely fantastic…
Carly have been absolutely fantastic and really helpful and got brilliant customer service was really happy with how she have help us today and is very polite. and grahan have been also fantastic today and he have been very helpful everytime we have come in to store very polite and professional.
10 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Louise. Thank you for your glowing review for Carly. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely Fantastic my partner and i…
Absolutely Fantastic my partner and i were greeted by Greyham who was absolutely brilliant with my partner who has bad social anxiety and was very understanding, he also passed the power of control for me to speak on behalf of my partner when it comes to her contract…
I have now myself joined Vodafone and I don’t think I would’ve done that with the help from the team, also including Carly and Claire absolute credit to the team and would highly recommend
5 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Ethan,
Thanks for taking the time to write such a fantastic review. It's lovely to see that you and your partner got the exactly the support you needed from Greyham and the team. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Visited pontypridd store today with a…
Visited pontypridd store today with a query that Vodafone customer service would not help with. Graham and Carly were very, very helpful, and I couldn't thank them enough for their fantastic customer service, unlike the person I spoke to at head office! When due to upgrade my phone next time I will be sure to visit store in future. Many Thanks to you both 😀
27 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Gabriella,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Purchased a contract from vodafone…
Purchased a contract from vodafone Pontypridd this morning, the gentleman was very helpful
24 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey Carly,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Everything fixed
Everything fixed. Really pleased. Graham fixed it first time
16 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Jacqueline,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Graham, superb!
Absolutely brilliant service from Graham. Had an issue resolved that has been ongoing for 6 weeks that no one online or in 2 other stores could bother to solve. Can’t thank you enough!
12 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Callum. Thank you for your review for Graham. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Graham in store in Pontypridd had to…
Graham in store in Pontypridd had to spend 3 days trying to sort out my 'hierarchy accr'. Head office couldn't fix it and SOS couldn't fix it. Graham spent all his spare time over 3 days and managed to fix it for me. Many thanks to Graham!!
5 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Gemma,
Thanks for taking the time to write such a great review! We're delighted that brilliant review was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful and knowledge
Very helpful and knowledge, clare and Graham were lovely
1 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi James. Thank you for your review for Clare and Graham. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The member of staff at the Pontypridd…
The member of staff at the Pontypridd store, Clare was extremely helpful, pleasant and most importantly very knowledgeable, she is a very important part of your team.
1 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Morwen. Thank you for your review for Clare. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service. Matt and Graham both brilliant but Matt looked really tired
29 de junho de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Eric,
Thanks for sharing this 5 star review with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Went into Vodafone ponty and phone not…
Went into Vodafone ponty and phone not working wow matt got me sorted and persevered with it to help get it all sorted and back up and running thanks
29 de junho de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi David,
We're so happy you had such a positive experience! Thanks for your feedback
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Clare was really helpful and nothing…
Clare was really helpful and nothing was any trouble for her A* for service
5 de junho de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Carol. Thank you for your review for Clare. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful in store much easier to…
Very helpful in store much easier to deal with the staff in Pontypridd would recommend to go to store than deal with Vodafone online
11 de maio de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hi Lewis, thanks for your fab feedback for our team in Ponypridd.
All the best, The Vodafone Social Media Team
Graham and Elise were really helpful
Graham and Elise were really helpful. Very friendly and informative. Would definitely visit again
18 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Pontypridd
Hey there Iaila,
Thanks for the great feedback! We're delighted you had such a positive experience.
If you ever need our help then please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.