Jennifer was fantastic helping me with a faulty bran new phone. Her patience was amazing even when I became a little upset (dont know why 🤷♀️). We need more Jenifers in the world thank you amazing... Ver mais
A empresa respondeu
Localização
Alterar localização40A The Bridges, SR1 3LB Sunderland, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Donna gave us absolutely fantastic service in store today. My dad had recently received a new phone which wasn't working and Donna managed to get him a newer phone for a better price. We also moved tw... Ver mais
A empresa respondeu
Donna was ever so helpful in helping me choose a new phone and plan that was tailored to suit my needs. Thank you for being patient with me while I was in store, absolutely fantastic service 10/10 eve... Ver mais
A empresa respondeu
Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Sunderland
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
40A The Bridges, SR1 3LB, Sunderland, Reino Unido
4,8
Excelente
185 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Helpful
Mark was very friendly and helping setting up the broadband and a sim card deal for us. Sorted out a time that was suitable for us for the installation as well.
5 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Liz,
Thanks a lot for the insightful feedback for Mark, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful and informative
Very helpful and informative , also very friendly
4 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Joanne,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A* atmosphere and customer service
I was met with a pleasant atmosphere in the store and immediately a staff member named Beth saw to an issue I was having with my phone. Beth proceeded to troubleshoot and try to fix my issue as well as helping me get a better and more up to date deal on my contract. Very grateful experience and I commend Beth on her customer service.
30 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Steve
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Andrew
Andrew, your sales adviser was excellent. His customer service skills were top class and we left very happy with both him and Vodafone.
It will be Andrew we ask for when we change phones.
26 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Philip,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Excellent customer service.
15 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Jessie,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Excellent experience in store with the…
Excellent experience in store with the team today upgrading my broadband! Mark was brilliant ever so helping picking a plan!
13 de junho de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Jo,
Thanks for your review for Mark. If you ever need any help with your broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.
Thanks again,
Vodafone Social Media team
Resposta da Vodafone UK - Sunderland
Hi Julie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
andrew he is a credit to the store
Thank you Andrew, he is a credit to the store.
9 de junho de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Jeanette,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very friendly and informative member of…
Very friendly and informative member of staff. Everything sorted easily.
18 de maio de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Kenneth. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience, very pleased with service
Dan and Usam were very knowledgeable and helpful, they were very patient and answered all questions
18 de maio de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Juliette,
Thanks for taking the time to review and sharing this great feedback for Dan and Usam.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Walked in the sunderland branch today…
Walked in the sunderland branch today to see what offers there are on the new Samsung. Been served by a top lad called Anth who not only gave me the prices that i need. But also noticed i was paying a lot more that should be with the new 1/2 price deals that are on air time. He assisted me with the price reduction.
Amazing service
1 de maio de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Thamzid. Thank you for your review for Anth. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I want to thank Mathew for his hard…
I want to thank Mathew for his hard work in getting me a new phone today after I'd dropped it down the toilet.he was amazing put up me crying and made everything happen please give this a recommendation he is an absolute asset to your team plus he helping my sister on Thursday with her new phone plus a thank you to tj
20 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Tishy,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great knowledge and provided…
Great knowledge. Donna (Sunderland branch) provided professional and courteous service. Great to see proper customer service.
18 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi, thank you for your review. It's always good to read such complimentary feedback.
Thanks again, The Vodafone Social Media Team
Experience with Donna
Really happy with my sales advisor Donna, she made me feel comfortable and my experience was a very happy one.. it exceeded my expectations and its much appreciated thank you Donna.
17 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Terry,
Thanks for your review for Donna. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Resposta da Vodafone UK - Sunderland
Hi Carol,
Thanks for your lovely review for our Sunderland store. We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Very helpful and knowledgable
Very helpful and knowledgable. Upgrade process was seamless and very efficient.
Thank you Andrew.
16 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi. Thank you for your review for Andrew. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great salesperson good knowledge of my…
Great salesperson good knowledge of my requirement that I asked for sales assistant Andrew
16 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Keith. Thank you for your review for Andrew. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The lady who helped me was lovely and…
The lady who helped me was lovely and competent
9 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi there,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Donna was really friendly and helpful
Donna was really friendly and helpful. I upgraded my package with minimal stress. Thank you Donna
6 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi there,
Thank you for your review. It’s great to hear of your positive experience with Donna. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Shocking service
Shocking service. Bought a phone 11 December and it broke today. They said it had to be sent back for 2 weeks with a couldn’t give a toss attitude. I only have this phone and waiting surgery so need it for contact. They weren’t interested. Shocking customer service with their disgusting attitudes from the manager and other staff member. Will NEVER buy another from Vodafone.
13 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi Julia,
This isn't how we want to be leaving customers feeling, we're sorry to hear about this recent experience and are here and happy to help.
Please message us with any unresolved questions or concerns via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
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