Sally was totally brilliant! Very patient and clear, and extremely knowledgeable with excellent problem-solving skills too. We actually really enjoyed getting our new phone and internet account. Thank... Ver mais
A empresa respondeu
Localização
Alterar localização29/30 Parliament Street, YO1 8RS York, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... Ver mais
A empresa respondeu
Hannah in the York branch is awesome. I am a middle aged, menopausal, clueless woman who doesn’t know her gigabytes from her chicken bites. Hannah has all of the patience needed for such a difficult c... Ver mais
A empresa respondeu
I’d like to commend Hannah in the York store for her professionalism and customer service and care this morning. She listened, investigated, took time to explain the various options and steps, was co... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - York
Escrito pela empresa
Informações de contacto
29/30 Parliament Street, YO1 8RS, York, Reino Unido
4,5
Excelente
429 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Hannah was very helpful
Hannah was very helpful, bright and willing to go the extra mile. She's definitely an asset to the branch.
4 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey David,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah in the Vodafone shop in York…
Hannah in the Vodafone shop in York solved a tricky technical problem arising out of criminals hacking into my Vodafone account on my iPhone. She restored system integrity and everything now working satisfactorily. Well done Hannah and Thankyou Vodafone. ( I’ve been a customer for over 20 years and will be staying) ……..
29 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Mr John Bridgeman,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah and Edward were great
Hannah and Edward listened to what we wanted and worked tirelessly to find the best fit that they could for us. They were cheerful and professional throughout
22 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Karen,
Thanks for the lovely review and fantastic support for Hannah and Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nick general store manager
Nick the store manager was the guy that looked after me in upgrading my phone, wow! What a guy. So friendly and helpful, going above and beyond to make sure I was happy with my new contract and phone. This is definitely the type of customer service I like, he is a credit to Vodafone. Well done sir! Well done.
25 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Carl,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
dont get a contract with wodafone …
after sendind my messages for 45 mins to vodafone ref tana who could not help me , i have been waiting for my free gift or £135 and not got it , i have paid over £160 in for my internet , witch thay should have sent me a long time ago , KEEP WELL AWAY FROM VODAFONE
25 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hello John,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Helpful and friendly
We had a complicated situation trying to renegotiate contracts for four different phones (ours and our children’s). Hannah immediately understood what we were trying to achieve and came up with helpful solutions to save us money on our overall bill. She was friendly and we felt confident that she finding us the best solution.
22 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Helen,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Miko was Everything vas great about them
Miko was Everything vas great about them
22 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Onur,
Thanks for the lovely review and fantastic support for Miko.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah was so helpful and friendly
Hannah was so helpful (unlike the man from curry’s) she was kind and got us the best deals possible. She was very friendly and happy, always in a good mood. I couldn’t of had a better person.
22 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Beth,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sally was great very helpful friendly…
Sally was great very helpful friendly and polite. Clearly explained my current deal and which was best for me going forward after our conversation. In fact she couldn’t do enough for me, best experience I’ve had at Vodafone cut above the rest well done Sally! and got me a much better deal.
19 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent service by sally
19 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hi, We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Hannah the helpful
I came in as my phone stopped working and I needed a physical SIM for an old phone instead of an e-sim. I also had issues with my old phone number being transferred. Hannah was incredibly helpful and a joy to be around. She also helped give options for mobile routers and advised on my current data plan. For what was just a tech issue I came in for, I had a very good and funny experience with Vodafone and am more likely to shop here again.
17 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We're happy to hear that you had a positive experience and found assistance with your technical issues. Thank you for mentioning our agent Hannah.
Thanks,
Vodafone Social Media Team
Shopping for a new Reuter
I was attended by Gina who was an excellent assistant talked me through everything making my experience more enjoyable
14 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hi. We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah at the York store
Hannah at the York store was extremely helpful, very pleasant and patient!
17 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hi. We're happy to hear that you had such a positive experience! Thank you for taking the time to share your kind words; we appreciate your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Customer Service
I attended Vodafone York as I was having a problem with my phone. I spoke to April who agreed to take a look. April was amazing!!! She sorted the problem out! April was so friendly and helpful. She provided a level of customer service that was unbelievable. April is a credit to Vodafone and should be appreciated and recognised by her supervisors.
15 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent service
Friendly, clear and every helpful serviceman
8 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hi. We're happy to hear that you had such a positive experience. We appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have been a loyal Vodafone broadband…
I have been a loyal Vodafone broadband customer for the past two years and have always had great experiences with your customer service team — until now. Earlier today, I spoke with an adviser named Clarah, who handled my request in a very unprofessional way. She was unable to locate my new address and repeatedly gave the same response to different questions. When I requested to speak with a senior manager, she refused to escalate my call and instead implied that I was at fault for not being able to find the address.
Later in the evening, I received a call from someone who identified himself as a manager. Unfortunately, his approach was equally disappointing. Rather than listening to my concerns, he focused on closing my account and returning the router to Vodafone. He did not give me a fair chance to explain my issue and seemed more interested in defending the earlier adviser than resolving my problem.
After this experience, I contacted Sky Broadband, who were able to find my address immediately and have already scheduled my broadband installation within five working days. Their service was extremely professional and efficient — a stark contrast to the experience I had with Vodafone.
29 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hi. We regret to hear about the unprofessional service you experienced. It's disappointing that your address couldn't be located and that your concerns weren't properly addressed. We appreciate you bringing this to our attention. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Useless
The internet signal has been dead all day across miles around Peterborough — absolutely pathetic service! You’re a joke of a company, from your clueless managers to your useless interns. It’s a national embarrassment that you’re even still in business. Hope you crash and burn — you’ve earned it.
25 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hi. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed, especially when it comes to your network connection. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone. We would recommend checking out our Network Status Checker online. This tool http://vodafone.uk/nsc will advise you on how our network’s performing where you are, including up-to-date information on anything going on that might be affecting your signal and services
Vodafone Social Media Team
Nothing short of faultless
Nothing short of faultless. Ellie and I think Gina (new recruit) were exemplary and really took their time to get the best deal and help my mother replace her Samsung phone. The changing of a phone is a big issue for my mother but their diligence made it so much easier and less stressful
18 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Terrible customer service
Terrible customer service, they wont help with anything just endless pointless talk, even to change providers it takes me hours on the phone with Vodafone
14 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please come chat to my team on Facebook so that we can take further details at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Vodafone does not work...
Vodafone does not work and customer service are terrible. When I report a fault, they just try and upsell. Will move providers as soon as I can.
14 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We value your feedback, and we appreciate you bringing this to our attention. I apologize for the inconvenience caused.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
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