Sally was totally brilliant! Very patient and clear, and extremely knowledgeable with excellent problem-solving skills too. We actually really enjoyed getting our new phone and internet account. Thank... Ver mais
A empresa respondeu
Localização
Alterar localização29/30 Parliament Street, YO1 8RS York, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... Ver mais
A empresa respondeu
Hannah in the York branch is awesome. I am a middle aged, menopausal, clueless woman who doesn’t know her gigabytes from her chicken bites. Hannah has all of the patience needed for such a difficult c... Ver mais
A empresa respondeu
Caitlin at the Vodafone York shop made the experience great. She has an excellent customer service attitude and her dedication was very obvious. She thought outside the box, she had innovative ide... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - York
Escrito pela empresa
Informações de contacto
29/30 Parliament Street, YO1 8RS, York, Reino Unido
4,5
Excelente
429 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Vodafone does not work...
Vodafone does not work and customer service are terrible. When I report a fault, they just try and upsell. Will move providers as soon as I can.
14 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We value your feedback, and we appreciate you bringing this to our attention. I apologize for the inconvenience caused.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Hannah was a great salesperson
Hannah was a great salesperson. Very warm and friendly who engaged with us appropriately.
6 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Absolutely appalling
Absolutely appalling. Waited 3 weeks to get full fibre connected, took day off as 6 hour window. BT Engineer turns up, does the business, tells us that when the red light goes green later in the day on our box their work is done. Goes green later - no internet. Call Phoneyphone, Totally and utterly useless. "You'll get an update in 9 days". Call back next day talking total arse and claim will be update in 10 days. "unable to connect you to complains or a manager", but you'll get a callback". Some drone called back next day trotting out the same 10 day nonsense, no info, and answers, totallly evasive and refusing to answer straight questions. Still no internet. DO NOT DO THIS TO YOURSELF. Edit: As demonstrated by the absolute nonsense reply below which simply illustrates that the writer has absolutely no clue whatsoever, just like the other 3 people who spoke over the weekend - and still no internet - DO NOT DO THIS TO YOURSELF. Further update. Yet another week of no internet now passed, and nothing whatsover from these total and utter disgraceful idiots. Edit 3: 5 more days, still absolutely nothing, and total failure to respond the Resolver. So have saked them. Appalling company. AVOID VODAPHONE AT ALL COSTS IF YOU KNOW WHAT'S GOOD FOR YOU!
9 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:
- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw
Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.
If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.
Vodafone Social Media Team
Dear Hannah
Dear Hannah
Thank you SO much 😊 for helping with my phone
10 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Hannah was very friendly and helpful.
Hannah was very friendly and helpful.
9 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Nick and Kieran were very helpful and…
Nick and Kieran were very helpful and Kieran had a lot of knowledge after only been training for afew weeks. Nick is also a delight. Very happy with this service
8 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Ellie at York
I’ve been with Vodafone for the past five years, and I can confidently say that Ellie is the best person who has ever helped us in-store.
We had an ongoing issue with our account our order was still open on the system, which stopped us from upgrading and getting better, cheaper options. We’d asked for help several times before, but no one could clearly explain what was wrong.
Then we met Ellie in the York store, and she was absolutely fantastic. She immediately identified the problem, took the time to explain everything clearly, and kept us updated throughout the entire process. She even messaged me several times during the week to update me on the progress of the disconnect/reconnect.
Ellie went above and beyond, and her professionalism and genuine care made such a difference. Thank you Ellie you’re a credit to Vodafone!
4 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Maria,
Thanks for the lovely review and fantastic support for Ellie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service friendly staff with…
Excellent service friendly staff with efficient service served by tony
5 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Jakey,
Thanks for the lovely review and fantastic support for Tony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The staff were friendly,
The staff were friendly,
Hannah was really friendly and a bubbly personality had a service with a smile. Let me see the phone I was going to purchase before actually agreeing to it and was just great to have a conversation with.
4 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Tyler,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Hannah in York is fantastic …
Hannah at the branch in York city centre was fantastic. It was a complex enquiry that demonstrated her vast knowledge. She was patient with an excellent sense of humour. Can’t remember the exact date I came into the branch but just found the QR code and the excellent service remains very memorable
24 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Joanne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nicola was extremely helpful in the…
Nicola was extremely helpful in the York store today her attitude and kindness was out of this world she went out of her way to help us
3 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I took out a much cheaper monthly…
I took out a much cheaper monthly contract with Tesco. Trying to get a network unlock code (nuc) from Vodafone is proving impossible. Twice now I have filled in the correct form (send via email so you can't really go wrong) each time an acknowledgement comes back stating: your nuc will be sent at the end of 10 working days. And it's a total rigmarole to speak to someone only for them to tell you: computer says no, you have to start again only to be told it's another 10 days. Frustrated ex customer. Monika Wills
2 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We value your feedback, and I apologize for the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
The staff are very happy and helpful a…
The staff are very happy and helpful a special Ellie
1 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Chris,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hannah was a really helpful member of…
Hannah was a really helpful member of staff. She helped me to get the right deal for my needs
29 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hi Murray,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Very accomodating
26 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Logan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
5 stars for Max
Max dealt with us. He was very knowledgeable and friendly. Made the whole process of switching broadband very easy. Couldn't have gone better.
25 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very helpful and kind would 100%…
Very helpful and kind would 100% recommend!
25 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey Ana,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cleared 2 devices at over £1100 left to…
Cleared 2 devices at over £1100 left to pay because I wanted a upgrade . Vodafone Decide to repay loyalty with you can't upgrade. There system uses a full credit check even to upgrade when most mobile companies don't . I appealed and even lodged a formal complaint . No middle ground or compromises made. I have to wait for my credit file to update ...just to upgrade. A upgrade I. Owed as a existing customer. Simply a bad way to do business
25 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Hey there,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Went in to the store and was seen to by…
Went in to the store and was seen to by Nicola, it was not a run of the mill enquiry but she was very helpful and knowledgeable. I found out what was offered, went away and did some further research and came back the next day and she remembered my name and the solution and got me set up extremely quickly. Would recommend her
13 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Hannah the Vodafone angel
Hannah was just amazing and like an angel she helped us in a country where we were feeling lost thank you so much Hannah and you are the Angel we needed now that we have a SIM my daughter can complete all her college formalities so easily
11 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - York
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
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