Had a late delivery query I complained about. Contacted by Jeta from customer services who was great. They checked my expected delivery and followed up afterwards that I had received it. Issued a comp... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Had a situation where I’d ordered too many automatically and they were incredibly helpful Brun was exceptional both on calls & emails and I was provided with so much help to return everything I nee... Ver mais
Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was e... Ver mais
A empresa respondeu
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Ver mais
A empresa respondeu
4,2
Bom
1 mil opiniões
Respondeu a 36% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service
I have been ordering with Vuse for a year now with no problems. However today I had a small issue with my delivery - I contacted customer services and it was sorted very quickly and was hassle free.
5 de julho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
There is usually no issues at all
There is usually no issues at all. But when they appear it's pretty easy to contact someone from customer service and the problem is solved very quickly. I'm very satisfied customer ☺️
4 de julho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Teresa, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Order not received
Very helpful conversation with Karen who understood my disappointment of not being delivered my order due to a mistake by Evri. They are sending me immediately again my order with a complimentary extra box of Pods. Excellent service given by Karen B/Vuse
4 de julho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Madan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Customer Service,
Orders always delivered on time with correct flavours and quantities. When there is an occasional issue with a faulty pod or device them customer service team always provide prompt a positive solution.
3 de julho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello James, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Awful service
Awful service. Ordered last Wednesday on a 2 day delivery, still not here by Saturday, sent an email and we are here on Tuesday and no response. Do not use if you want a reliable smoking aid.
1 de julho de 2025
Opinião espontânea
Absolut unterirdischer Shop!
Absolut unterirdischer Shop ohne Service. Keine Lieferung seit 10 Tagen, kein Geld zurück, als Antwort auf Anfrage nur Textbaustein, dass alles automatisch liefe, keine Zeitangaben. Absolut unprofessionell! Nie wieder Vuse-Shop!
30 de junho de 2025
Opinião espontânea
I placed many orders without any…
I placed many orders without any issues, my latest order was damaged and royal mail left an apology letter. I contacted vuse and within 24hours they replaced a whole order and sent it again.
26 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Kinga, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse customer services
The vuse products are very good quality and I have used them for along time . I had an issue with a pod and contacted customer services who dealt with issue very swiftly and went beyond what I had expected. With this said I wouldn't hesitate in recommending them . I also have only previously bought my products from the high street , but after being directed to their website by customer services i have become aware of the savings that can be made by ordering directly from them .
26 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Mick, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great product and Great customer…
Great product and Great customer service. Very impressed
25 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Lee-Ann, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Lost My order was lost in transit thank you…
My order was lost in transit thank you for your speedy response and sending me replacement I am very happy
22 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Susan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Solved quickly
Super happy with resolving an issue I had with faulty pods. Answered and resolved problem less within 24 hours.
24 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Eugene, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing company 😀
The customer care is second to none from vuse, I have just joined and ordered the wrong strength pods by mistake oops!. I emailed vuse to see if they could change my order but it was already processed, but out of kindness they offered to send me FREE pods of the ones I wanted in the first place!
They emailed me back the next morning to do this!
Thankyou soooo much vuse UK & Ireland
Class company 💯👌
23 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Brian, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Habe dem Unternehmen eine zweite Chance…
Habe dem Unternehmen eine zweite Chance gegeben. Versandzeit wird leider nicht eingehalten, obwohl alle Artikel mit 1-2 Tagen angeboten werden. Bei dem unterirdischen Service traue ich mich nicht, nachzufragen. Bringt ja eh nix.
Wenn morgen nichts passieren sollte, melde ich das an PayPal.
Habe dann doch mal nachgefragt. Es keiner sagen, wann versendet wird. Unklar ist, ob es um Tage, Wochen oder Monate geht. Nicht wirklich seriös!!
23 de junho de 2025
Opinião espontânea
Exemplary customer service
Exemplary customer service. I got immediate response in form of an email from Esma.
19 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Helen, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Quality Comes as Standard at Vuse
I have been a loyal customer for about 5 years. Orders are always on time. On the rare 2 occasions in 5 years of monthly orders I’ve had to contact them because of a problem, never originating from them but the couriers. I’ve been responded to quickly, with immediate action. After supplying the relative information, was investigated and resolved with amazing customer care. Sending missing products out and even extra pods to apologise. It is a great team they have. It seems quality comes as standard in every way.
Thanks
Kim
20 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Kim, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer Care is exactly what they offer. Care!
I have been a customer of Vuse for more years that I can remember. The service is brilliant. The Customer Care is exactly what it says it is! They respond promptly and in particular Esma P has gone beyond the call of duty today in sweetly solving a problem for me that was entirely my fault for not following instructions on how to do something on my subscription.
20 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Sonya, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The person dealing with my complaint …
The person dealing with my complaint was great always got quick response .She dealt with everything brilliantly. Will keep using vuse from now on thanks you so much again .x
18 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Mary, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Subscription problem
The customer service agent Bianca was brilliant. I had a problem with my order being short. It was delivered by royal mail with a sticker basically saying package open now resecured. It was actually 6 packs short on my subscription. I let vuse know and sent them pictures and a vid of me opening the package. Within 12 hours a new package was despatched with the short fall in it. No quibble, no blame game, just sent and received the following day. Absolutely brilliantly handled and kept informed even over such a short space of time. So refreshing from a company. We'll done vuse, especially Bianca, you've got a gem there...
11 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Les, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Very difficult to receive a refund…
Placed an order 27th May and payment was taken immediately however Evri failed to deliver. Despite many chasers to Vuse I am still waiting for a refund despite them saying this was requested on the 4th June. Not impressed with the customer service
27 de maio de 2025
Opinião espontânea
2 plus years with vuse and here’s why
I have been with vuse for over 2 years now, (have a subscription) best vapes as I found other brands to be too harsh on the throat. This month my order was wrong, I email them and they sorted my issue straight away, within 2 days I was sending my wrong order back and had my replacement sent to me with 2 extra packs as good will. Great customer service!
11 de junho de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Maryse, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.