Terrible experience. Charged £560 to add grout to some tiles when we had a shower leakage. Rude attitude and feel completely ripped off
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Scam company !!!! Simple toilet blockage with no leaks or spills (just slow drainage) Expected time to fix - one hour so accepted the emergency fee of £249. The plumber covered the bathroom in... Ver mais
Scam company says 60 callout charges and then you decide if you need to fix the issue and parts but they hide investigation fees. Investigation is switching boiler off and on. Scam bill of 200 creates... Ver mais
If there were a zero-star rating, I'd give it zero stars without hesitation! Charged £720 per hour. During the phone call, they only mentioned a call-out fee of £69 plus VAT, which seemed reasonable.... Ver mais
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missed their appointment - seem dishonest
missed their appointment. Didn't call. When we called them, said they called us and customer approved a later appointment (engineer running late), but when we asked what number they called, they had called a different customer and not ourselves (even though they checked our address and it was correct)! We then said it was ok if the engineer was running a bit late, but then they said they'd "re-deployed" the engineer and no one was available until tomorrow. What? So the first story was a lie (engineer wasn't late, they just hadn't sent one), I guess? Unimpressed and we have a 9 month pregnant lady in the house, a baby any minute, and no heat. Unreliable and disorganised. Thanks but no thanks.
23 de novembro de 2019
Opinião espontânea
Very good service
20 de novembro de 2019
Opinião espontânea
It’ll be alright on the Friday night
Called up on Friday 15th November at 18:00 and had two men round (Brian and Paul) by 20:15 who were fantastic. Having had a stressful time trying to get our central heating/HIU sorted they were both immediately reassuring and insightful and had the job done in half an hour. They were also really friendly and had a top sense of humour. Couldn’t recommend them more. Should also mention the man who took the original phone call (Andy perhaps?) - hopefully he can correct me. He was also very friendly and professional.
18 de novembro de 2019
Opinião espontânea
Plumber attended on time
Plumber attended on time, got shower working again ans within the 30 mins so didn't break the bank, will use again.
16 de novembro de 2019
Opinião espontânea
The service was great
The service was great. From the person on the phone who explained what would happen, to Craig, the engineer, everyone was extremely pleasant and extremely professional. This company does what it says it will do. The engineer arrived on time, carried out the work professionally and was very courteous and friendly.
Outstanding!
15 de novembro de 2019
Opinião espontânea
Very friendly service
Very friendly service - we had Brian and Paul and they sorted out the burst radiator extremely quickly, within 40 minutes of calling them up.
11 de novembro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Katya,
Thank you for your positive comments and of course, the 5-Star Rating!
We appreciate you taking the time out and so late at night for rating our services.
Its great to hear that our Dispatchers were able to coordinate to get to you so quickly.
Brian & Paul are our most senior engineers - great to hear they were so friendly. It is our aim to ensure you as a customer feel reassured in such stressful emergencies.
Thank you ever so much!
Kind regards
Aftercare Team
Brilliant service
Brilliant service, the guys that came out were quick and polite.
After being let down by British Gas I was pleased I found this service as it always feels like you play Russian roulette when choosing companies, but these guys where great.
7 de novembro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Mr P,
Thank you ever so much for the 5-STAR RATING...
We are so pleased to hear we were able to help you out after being let down.
Your comments / feedback will be sent through to the Field Engineers that attended - no doubt they'll be pleased to hear such positive feedback!
If you are ever in need again in the future, we hope we will hear from you!
Thank you
Kindest Regards
Aftercare Team
Professional from start to finish .Fast…
Professional from start to finish .Fast response and Great service.
I’ll use them in the future.
Thank you
6 de novembro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Ms Yancheva,
A great BIG thank you from the case handler and engineers that attended.
We are so pleased to hear you would use us in the future and we will be happy assist you any time of day...
Thank you :)
Kind regards
Aftercare Team
Boiler problem I call WE FIX NOW…
When I have a boiler problem I call upon We Fix Now. The service is prompt, courteous and efficient, the engineer who called on Monday (Javid) identified the problem, fixed it and left the boiler running.
Good result.
6 de novembro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Mr Peter,
Well, what can we say?..
We are practically family now... A continuous returning customer since 2013!
Thank you so much for your continued support and believing in us. We are happy to hear still after all years you rate our service 5 STAR.
This means a great deal to all of the teams especially those that are now part of the furniture!
Thank you every so much, Mr Smith!
Kindest Regards
Aftercare Team
Fantastic service
Fantastic service. Same day response. Really good communication from the booking team, keeping me updated throughout the day. David was really good, sorted out the problem really efficiently, great to deal with and very tidy. Would highly recommend.
6 de novembro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Ian,
Thank you ever so much for that 5 STARS....
It is great to hear such appreciation - this give all our members form each team such a great boost and certainly for our Field Engineer on the road. Sitting in all that London traffic certainly feels all worth it when getting such great feedback!
Thank you so much and we hope if you are every in need of us, you will give us a shout for us to assist....
Kind regards
Aftercare Team
Thank you for your hard work and very…
Thank you for your hard work and very quick service
5 de novembro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Ms Khosla,
A HUGE thank you from all our teams here for the lovely comments.
We appreciate you commenting on 'hard work' - all our teams here try to work together as efficiently as possible to get it right and in this instance it paid off!
We shall certainly pass on the commets to our Field Engineer.
Remember, our 24hrs team are always on tap if you ever need us again.
Once again - thank you very much!
Kind regards
Aftercare Team
Resposta da We Fix Now Ltd
Dear Ms Skinner,
A very big thank you for the 5-STAR rating.
We are so grateful for you to have taken the time out to to review the service based on your experience.
If you are ever in need again, we will be more than happy to assist you.
Thank you
Kind regards
Aftercare Team
Waste of my pension
We had an engineer call, to stop a water drip on stopcock from the tank in loft. As we had plumbers due in next morning, just needed a quick fix and thus saving the ceiling. Next morning our own plumbers found the stopcock was still dripping. I have the time/date stamped photographs! £270 for an hours call out, engineer in the house for 20 minutes! I feel ripped off and badly let down. Sorry wouldn't recommend this 'service' to anyone.
4 de novembro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Alan,
We are very sorry to hear you felt so let down and were quite surprised to hear of this.
One of our Aftercare Team looked into this case in order to find out where we went wrong...
Having investigated into the case, you contacted us early the following morning after the out of hours call out to advise that there was weeping on the valve.
During this telephone call we advised that we would have one of our engineers free of engineer sent to you within 30mins to get this fixed up.
This was declined.
All our works come with a complete one year warranty giving you peace of mind that we are always there to support if anything goes wrong. In this instance we offered to return within 30 mins of this call in which we were advised not to come out.
We believe to have followed our protocol and offered the most efficient service under the circumstances.
We respected your request and not sent an engineer.
We hope this sheds some light on the matter for you and other clients.
Many thanks
Kindest Regards
Aftercare Team
Resposta da We Fix Now Ltd
Dear Mr Hugh,
Short & Sweet Comment - Love it!
Thank you ever so much for taking time out to rate the service based on our recent visit.
5 Star Rating is very much appreciated from all teams involved in the case.
We hope, if you ever have any maintenance issues you return back - we would be happy to assist again.
Thank you
Kind regards
Aftercare Team
Good experience
Good experience. Slightly pricey but works carried out efficiently, good man David was helpful. Nadil had me updated throughout the morning and got a courtesy call to make sure i was happy with everything. Would most certainly use again if i have any issues.
30 de outubro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Customer,
A huge thank you from all the teams here for the 5 STAR Rating along with such positive comments.
We shall certainly pass on your comments to the individuals mentioned.
We are happy to hear that the service provided met your expectations for the amount you paid.
Of course if you have any issues in the future or even need a little advice, please don’t be a stranger - give us a call anytime and we shall be happy to help.
Thank you once again
Kind regards
Aftercare Team
went along with our time slots
went along with our time slots . Fitting in with carers etc for 86 year old. Very impressed
29 de outubro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Brenda,
Thank you ever so much for the 5 stars.
Our Scheduling Team will certainly be passed on your lovely comments.
We always try to accommodate as much as possible with all our customers. We hope to continue our service and look forward to helping you again should the need arise in the future.
Many thanks
Kind regards
Aftercare Team
Brilliant service and customer service…
Brilliant service and customer service but a little expensive. I guess it’s worth to have a job well done !
25 de outubro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Ms H.
Thank you for taking the time out of your (n doubt) busy schedule to review our service.
We are ever so happy to hear such lovely comments - we certainly pass your comments through to all of your case handlers.
Always remember, we are always on the other side of phone - if you have any questions or would like any form of advice, please do not hesitate to call.
We hope to help you in the future should a maintenance issue ever arise.
Thank you
Kind regards
Aftercare Team
Fantastic job by your phone and…
Fantastic job by your phone and scheduling team... and the engineer was first class in courtesy & job done.
24 de outubro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Hello
Thank you ever so much for the 5 star rating.
It is very much appreciated when we hear positive feedback and has boosted all individuals involved in your case.
We hope to continue working as a team to ensure all our service calls experience the same service.
Of course, if there is any need for maintenance be sure all our team will be ready waiting to help!
Thank you once again
Aftercare Team
Called We Fix It Now out to sort out a Boiler
Called We Fix It Now out to sort out a problem with the boiler in my son's flat. Arrived within a couple of hours and sorted it out. good communication all the way through. recommend them.
24 de outubro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Dear Paul
Thank you ever so much for the 5 star rating.
It is very much appreciated when we hear positive feedback and has boosted all individuals involved in your case.
We hope to continue working as a team to ensure all our service calls experience the same service.
Of course, if there is any need for maintenance be sure all our team will be ready waiting to help!
Thank you once again
Aftercare Team
I was satisfied with his work and in…
I was satisfied with his work and in future I will still choose your company.staff in the office were very polite on the phone and had the feeling of responsibility to the customer.I am happy with the job he did with my boiler and I will recommend this company to the others
23 de outubro de 2019
Opinião espontânea
Resposta da We Fix Now Ltd
Hello Golrizeh
Thank you for the positive feedback.
We hope to help you with any future maintenance works.
Kind regards
Aftercare Team
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