Wessex Garages Opiniões 

775
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

From the initial contact all the way to collecting the vehicle, the process was seamless. The staff took the time to explain every detail, answered all my questions clearly, and made sure everything... Ver mais

Classificada 5 em 5 estrelas

Richard was very helpful and knowledgeable while Ben explained the whole purchase process and kept in touch with updates. Excellent service all round.

Classificada 1 em 5 estrelas

My car went to this garage for authorized warranty work 13th April 2026. It was returned without any of the work being done, a video showing a health check which I didn't need or want and extensive d... Ver mais

Classificada 5 em 5 estrelas

Wessex Garages Kia Cardiff were great because I have yet again had fantastic service from them in choosing my next car. Thomas Pritchard was friendly, informative and enthusiastic about Kia, but didn'... Ver mais

Informações sobre a empresa

  1. Concessionário auto
  2. Loja de acessórios para automóveis
  3. Loja de peças automóveis
  4. Serviço de motorista

Escrito pela empresa

At Wessex Garages, we take a straightforward approach to everything we do. We promise to offer knowledge, trust, transparency and value for money in all areas of our business – and that’s why we have become a leading destination for customers from across the South West, Wales and beyond. We have been retailing and servicing vehicles for over 30 years, and we use our extensive experience in the motoring industry to bring you the highest quality vehicles and exceptional customer service every day of the week.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

775 opiniões

5 estrelas
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1 estrela

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Todas as opiniões

(775)

101 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

10 out of 10

The staff here are verry knowledgeable about the cars and finance plans. Im happy with my car and im happy keep going back for my services and MOT.

31 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

we are a small business

we are a small business, they have had our van for over 4 weeks it needs a new gearbox they don't have one in stock and can't tell me when we will have a new one. we have lost business that we won't get back and have no interest in getting our van back on the road, we will never buy another Nissan van again, guys stay clear of Nissan, this is the only Nissan van we have thank god buy Ford much more reliable and if things go wrong it is fixed much quicker than Nissan idiots. this is more Nissan head office rather than wessex garage but they are all part of the same tea, do not know when we are having our van back just pathetic

5 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Full range of Kia vehicles in a modern…

Full range of Kia vehicles in a modern and clean showroom with friendly staff. I was able to test drive the car I was interested in and we came to a satisfactory deal on the overall cost of the car.

Minor things to improve: we bought a car that had been on display and the inside of the front and rear windscreens could have been cleaner when we collected it. Also, the tyre pressures were low and we got a warning light within 24 hours of picking up the car.

21 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this garage.

Avoid this garage.

Took my brand new Kia EV6 to Wessex Garages (Feeder Road, Bristol) because the centre console wouldn’t open. Lisa initially seemed helpful and confirmed that forcing it open might cause damage, but it would all be repaired under warranty.

After they forced it open, the lid was broken (as expected) but there were also new scratches on the main console body. I assumed these would be repaired. When I returned two weeks later, only the lid had been fixed—the scratches were still there. I was then told, incredibly, that their engineer didn’t cause the scratches, even though they admitted these weren’t there when I first brought the car in. They were effectively accusing me of causing the damage.

I was promised a call from the manager, Ryan. Weeks later, still nothing, despite chasing.

I won’t be returning. The lack of accountability and the implication that I was being dishonest were both unacceptable. I’ll use another garage and will be reporting this to Kia.

5 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The experience at Wessex Garages Nissan…

The experience at Wessex Garages Nissan Gloucester was fantastic because I am Wessex Garage Nissan Gloucester and I know how dedicated and how hard everyone works behind the scenes to get to the perfect handover... The experience was so exceptional, that my husband chose a Nissan Qashqai over all the many other test drives of different brands. The test drive on the New Qashqai 205 ePower was flawless and best driving experience. No special treatment because it was my husband.. It was special treatment because this is the way Wessex Garages Nissan Gloucester does everytime all the time for every customer! Thank you Team Gloucester!

24 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Top dealership

Helpful, considerate and totally professional whilst remaining personnable and friendly. Abdullal is a credit to the Company.

28 de novembro de 2025
Opinião espontânea
logótipo da Wessex Garages

Resposta da Wessex Garages

Thank you for your wonderful feedback! We’re thrilled to hear that you found the service helpful, considerate, and professional. Abdullal will be delighted to know he made such a positive impression he truly is a credit to our team.

We appreciate you taking the time to share your experience and look forward to welcoming you again in the future! Kind Regards Tracy Griffiths, Head of Online & Marketing

Classificada 5 em 5 estrelas

I recently purchased a used Qashqai…

I recently purchased a used Qashqai Acenta Premium from the Cribbs Causeway Nissan dealer and was very satisfied with the service given by the salesman, Ollie White.

22 de novembro de 2025
Opinião espontânea
logótipo da Wessex Garages

Resposta da Wessex Garages

Thank you so much for sharing your feedback! We’re delighted to hear that you’re pleased with your used Nissan Qashqai Acenta Premium and that Ollie provided such great service throughout your purchase. We’ll be sure to pass along your kind words to him.

We truly appreciate your business and hope you enjoy your new vehicle. If you need anything in the future, we’re always here to help!
Kind Regards Tracy Griffiths, Head of Marketing & Online

Classificada 1 em 5 estrelas

0 out of 10 for customer service

I made 5 attempts to call the service department at Wessex Garages - I called in the morning and was advised that the service department was 'extremely busy' and that someone would call me back. They never did. When I attempted to call them again I was cut off 4 times. That's no business that they will be getting from me.

24 de novembro de 2025
Opinião espontânea
logótipo da Wessex Garages

Resposta da Wessex Garages

Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. This certainly isn’t the level of service we aim to provide. Your comments are incredibly valuable, and we will be reviewing our call-handling process to ensure this doesn’t happen again.

We understand how frustrating it must have been not to receive a call back and to face repeated call drop-offs. If you’re willing to give us another opportunity, we would appreciate the chance to assist you properly and restore your confidence in our service department.

Thank you again for bringing this to our attention. Your feedback helps us improve. Kind Regards Tracy Griffiths, Head of Marketing & Online

Classificada 5 em 5 estrelas

I recently visited Wessex Garages Mazda…

I recently visited Wessex Garages Mazda in Bristol for a repair, and I was thoroughly impressed with their service. The repair process was surprisingly quick, and I was able to track the progress online, which gave me peace of mind. What really exceeded my expectations was that when I picked up my car, it had been washed both inside and out—it was spotless! The staff were incredibly friendly and professional throughout the entire experience. Overall, a fantastic service, and I will definitely be returning for future needs. Highly recommended!

26 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Zoe at Wessex Garages was absolutely…

Zoe at Wessex Garages was absolutely amazing from start to finish. She was so warm, friendly, and genuinely caring, nothing was too much trouble. She took the time to make my mum feel completely comfortable and at ease, explaining everything clearly and with such kindness. It’s rare to meet someone who combines professionalism with such a personal touch, but Zoe really did. She made the whole experience stress free and enjoyable. We couldn’t have asked for anyone better. thank you so much. Katie & her mum who loves a chat.

24 de outubro de 2025
Opinião espontânea
logótipo da Wessex Garages

Resposta da Wessex Garages

Thank you so much for your lovely review! We’re absolutely delighted to hear that Zoe made your visit such a positive and enjoyable experience. She’ll be thrilled to know her warm, friendly approach helped your mum feel so comfortable that personal touch is exactly what we strive for at Wessex Garages.

We really appreciate you taking the time to share your feedback and send our best wishes to you both (and a special hello to your lovely, chatty mum!).

Classificada 5 em 5 estrelas

They give a good time to think twice…

They give a good time to think twice about your decision

29 de outubro de 2025
Opinião espontânea
logótipo da Wessex Garages

Resposta da Wessex Garages

Thank you for sharing your feedback. We’re glad to hear you felt you had the time and space to make your decision we always aim to ensure our customers never feel rushed and can choose with complete confidence.

If there’s anything more we can do to support you or answer any questions, please don’t hesitate to get in touch.

Classificada 5 em 5 estrelas

We came to see Zoe regarding a car under the mobility scheme

We came to see Zoe regarding a car for my son under the mobility scheme. Zoe was very knowledgeable, informative, and helpful. There was no judgement, and Zoe gave a lot of time to explain the scheme to my son. Communication and updates were excellent and the process was very smooth and easy for us.

14 de agosto de 2025
Opinião espontânea
logótipo da Wessex Garages

Resposta da Wessex Garages

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that Zoe provided such a positive experience while guiding you and your son through the Motability scheme. Her dedication to clear communication, empathy, and expert knowledge truly reflects the standard we strive for. We're proud to have team members like Zoe who make the process smooth and reassuring for our customers.

Classificada 5 em 5 estrelas

Evoni was really great.

Evoni was really great.

She dealt with my Nissan service and repair quickly and sorted a courtesy car for me. Unfortunately someone drove into the courtesy car and I thought it was going to be a headache. Evoni was professional and really knew what she was doing, making the whole process very easy.

Although this is now a Mazda dealership, it deals with Nissan cars still. I would much rather use this dealer than the one in Cribbs Causeway. It was nice to take a car for a Service without someone trying to flog me a new car!

22 de outubro de 2025
Opinião espontânea
logótipo da Wessex Garages

Resposta da Wessex Garages

Thank you for sharing your experience with us. We're so pleased to hear that Evoni provided such efficient and professional support during your Nissan service and repair. It's never ideal when unexpected issues arise, but we're glad she was able to make the process smooth and stress-free for you.

We also truly appreciate your loyalty and kind words about our dealership. Even as we transition to Mazda, our commitment to supporting Nissan customers remains strong. It’s great to know you felt comfortable and never pressured just well looked after.
We look forward to welcoming you again in the future!

Classificada 5 em 5 estrelas

So this was a very stressful time for…

So this was a very stressful time for us because of the issues with DWP and the fact we had to return the mobility car very quickly so we only had a small window to play with. The service and helpful we got from mo and the rest of the team at wessex Newport was excellent, friendly and helpful so yes I would highly recommend this dealership

17 de outubro de 2025
Opinião espontânea
logótipo da Wessex Garages

Resposta da Wessex Garages

Thank you for taking the time to share your experience. We understand how stressful it can be when dealing with unexpected changes, especially involving the DWP and the Motability scheme. We're so pleased to hear that Mo and the team at Wessex Newport were able to support you with empathy, speed, and professionalism during a challenging time.

Your recommendation means a great deal to us, and we’re proud to have earned your trust. If there's anything more we can do to assist you in the future, please don’t hesitate to reach out.

Classificada 1 em 5 estrelas

Wessex Cardiff time wasters

Visited Kia Cardiff showroom for a quote on the new Sportage As expected I was greeted by a polite salesman, I said that I had a Cupra to part-exchange and how much would it cost to change if I wanted to maintain my current monthly payments with my annual milage at 10,000 miles. The salesman went off to get some figures, on his return he asked if I would like a test drive because he said "its going to take a while to generate the quote" I declined because I had already test driven the car but he said "you just as well we got nothing else to do" not having my licence the salesman drove and of course it was in the top spec even though my interest was in the middle spec.
When we got back my quote was ready but it didn't include my 2 year old Cupra part exchange, I didnt understand why then another guy turned up and he said "try selling it privately" I explained I wanted to hand my car in and take another out, no fuss. They said "they would take photos and try to sell the car for me on Motorway" I had already wasted about a hour and a half of my time so grabbed the quote and left, When I later looked at the quote it stated 6,000 miles not 10,000 like I asked. All in all the whole experience felt like old sales tactics. The best advise I can give Is shop somewhere other than Wessex In my case I ended up buying from Gravells Bridgend for an far better buying experience and BTW they do take part exchange.

i

12 de outubro de 2025
Opinião espontânea
logótipo da Wessex Garages

Resposta da Wessex Garages

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us didn’t meet expectations. We understand how important transparency, efficiency, and respect for your time are especially when making a significant decision like changing vehicles.
Your comments have been shared with the management team so we can review the process and ensure our approach is always customer-first. We’re committed to improving and learning from every experience, and we appreciate you bringing this to our attention.
While we regret that we didn’t earn your business this time, we’re glad you found a solution that worked for you and wish you all the best with your new vehicle.

Classificada 5 em 5 estrelas

Nissan Garage Bristol

Just bought Nissan car from Wessex Bristol. Car well presented, Oliver White, salesman, was amazing. Helpful, polite, well up on his job. Was a pleasure to meet him. If there was a star rating above 5 he would have it. Keith & Heather Moody

8 de outubro de 2025
Opinião espontânea
logótipo da Wessex Garages

Resposta da Wessex Garages

Thanks so much for the lovely review! We're thrilled to hear you're happy with your new Nissan and that Oliver made the experience such a positive one. He really is a star, and your kind words will mean the world to him.
It was a pleasure having you at Wessex Bristol, and we hope you enjoy every moment with your new car. If you ever need anything, you know where we are!
All the best,
Tracy Griffiths
Head of Marketing & Online

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