From the initial contact all the way to collecting the vehicle, the process was seamless. The staff took the time to explain every detail, answered all my questions clearly, and made sure everything... Ver mais
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Richard was very helpful and knowledgeable while Ben explained the whole purchase process and kept in touch with updates. Excellent service all round.
My car went to this garage for authorized warranty work 13th April 2026. It was returned without any of the work being done, a video showing a health check which I didn't need or want and extensive d... Ver mais
Wessex Garages Kia Cardiff were great because I have yet again had fantastic service from them in choosing my next car. Thomas Pritchard was friendly, informative and enthusiastic about Kia, but didn'... Ver mais
Informações sobre a empresa
Escrito pela empresa
At Wessex Garages, we take a straightforward approach to everything we do. We promise to offer knowledge, trust, transparency and value for money in all areas of our business – and that’s why we have become a leading destination for customers from across the South West, Wales and beyond. We have been retailing and servicing vehicles for over 30 years, and we use our extensive experience in the motoring industry to bring you the highest quality vehicles and exceptional customer service every day of the week.
Informações de contacto
Pennywell Road, BS5 0TT, Bristol, Reino Unido
- 01179350000
- customerservice@wessexgarages.com
- www.wessexgarages.com
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Great service making me feel that I trusted them
The service I had from them and Chris was second to none. Chris answered all questions I put to him. He was pleasant and courteous.
26 de setembro de 2025
Opinião espontânea
Resposta da Wessex Garages
Thanks a lot for the great feedback! We're so glad to hear Chris looked after you so well he’s a real asset to the team and always happy to help.
It’s lovely to know you had such a smooth experience with us. If there's anything else you need, just give us a shout!
Best wishes,
Tracy Griffiths
Head of Marketing & Online
Had a great experience at cardiffs…
Had a great experience at cardiffs Wessex garages with my grandfather from the help of a nice young lad Justin, very welcoming and showed us around few cars that my grandfather picked out of interest, thanks for your customer service Justin
29 de setembro de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you so much for your lovely review and for visiting Wessex Garages Cardiff with your grandfather. We're delighted to hear that Justin made you both feel welcome and took the time to show you around the vehicles of interest. His friendly approach and attentiveness truly reflect the customer-first values we pride ourselves on.
We’ll be sure to pass on your kind words to Justin he’ll be thrilled to know he made a positive impression. Thanks again for choosing Wessex Garages, and we hope to see you both again soon!
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Wessex Garages
Dealt with Josh Gibbs from the Cardiff…
Dealt with Josh Gibbs from the Cardiff branch at Wessex garages, a pleasure to deal with, made it nice and easy kept me updated throughout and top tier customer service! Many thanks Josh
27 de setembro de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you so much for your kind words and for sharing your experience with Josh Gibbs at our Cardiff branch. We're thrilled to hear that Josh made the process smooth, kept you well-informed, and delivered top-tier customer service throughout. He’s a valued member of our team, and feedback like yours truly reflects the dedication we strive for at Wessex Garages.
Thanks again for choosing us we look forward to welcoming you back in the future!
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Excellent customer service
A very big THANK YOU to Hamid at Wessex Kia in Gloucester in the Service team. He is a credit to your company.
I arrived just as he was going on his lunch break but saw me anyway. The Kia we have is new to us and this is our first service. We came to Gloucester Kia as they had helped us with an issue after we had bought our car (from another dealer) and found it didn't have a service history. Although they couldn't help directly they helped us locate the original dealership and by a miracle, the service history was held there! Another Kia garage had just said they couldn't help but Wessex went above and beyond.
This has been my experience again today where Hamid helped save on the cost of yr 3 and 4 services and MOTs. He spent 30minutes chasing the best options for me from Kia HQ. I couldn't ask for a better customer service. Thank you.
26 de setembro de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you so much for your generous feedback and for sharing your experience with us at Wessex Kia Gloucester. We're absolutely delighted to hear how Hamid went out of his way even during his lunch break to support you with your first service and ensure everything was handled with care and efficiency.
Hamid truly exemplifies the values we hold dear: dedication, empathy, and a genuine commitment to helping our customers. It’s fantastic to know he was able to assist not only with your service but also with resolving the service history issue and securing the best options for your future MOTs and servicing.
Your kind words mean a great deal to us, and we’ll be sure to pass them on to Hamid and the wider team. Thank you again for choosing Wessex we’re proud to have earned your trust and look forward to supporting you again in the future.
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Wessex Garages
book a service at 11 get the service at 5 hours later
I booked my MINOR service 2 months ahead, when I arrived they had trouble finding the booking for which I had a reminder email and a confirmation email I ticked the box to say I would wait, I was booked for 11:00 so I arrived at 10:30 I returned at 14:00 to be told it hadnt been done yet then at 14:15 I was told it would be taken in the workshop next so I took a walk and returned at 15:30 to be told it still had not been done by this time I had been waiting for for over 4 and a half hours and was going to have to wait another hour so I gave up and took the car away. Being busy is not an exscuse for poor service. I will use Platinum Nissan next time.
24 de setembro de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you for taking the time to share your experience, and please accept our sincere apologies for the inconvenience caused during your recent visit. We completely understand how frustrating it must have been to wait for several hours, especially after booking your service well in advance and receiving confirmation.
This is not the level of service we aim to deliver, and we’re genuinely sorry that we fell short. Your feedback has been shared with the relevant team so we can investigate what went wrong and ensure this doesn’t happen again. Being busy should never compromise the quality of our customer care, and we’re committed to learning from this to improve our processes.
We appreciate your honesty and regret that we’ve lost the opportunity to continue supporting you. If you’d be open to it, we’d welcome the chance to make things right.
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Wessex Garages
Buying a new EV from Wessex Garages, Gloucester
We have just purchased a new Kia EV3 from Wessex Garage in Gloucester. They kindly conducted the viewing/testing at our home - about 10 miles from their premises. In fact we actually caused them to come twice! Monika, the sales executive, was very knowledgable about the vehicle and the purchase process. She was also quick to pick up on any concerns we expressed, putting us at ease on each occasion. We were able to have a better test on the second visit and again Monika ensured that we were happy with every aspect of the experience. Her descriptions, explanations and tuition helped us to understand the vehicle to the extent that we made the deal right there! Many thanks Wessex and Monika in particular for her patience in dealing with elderly buyers!
18 de setembro de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you so much for your thoughtful review and for choosing Wessex Garages Gloucester for your new Kia EV3! We're delighted to hear that Monika was able to provide such a personalised and reassuring experience even going the extra mile (twice!) to ensure you felt confident and comfortable with your decision.
Monika’s dedication, product knowledge, and attentiveness truly reflect the values we strive for across our team, and it’s wonderful to know she made the process smooth and enjoyable for you. We especially appreciate your kind words about her patience and clarity it means a lot to us.
We hope you enjoy every moment with your new EV3, and we’d be honoured to support you again in the future. Thank you once again for your trust and recommendation!
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Wessex Garages
Recently bought my hyundia tucson n…
Recently bought my hyundia tucson n line s from wessex garage Newport. Fantastic buying experience and very friendly staff. Service was brilliant, simple, helpful and very quick as I needed to get back to the west midlands. Would definitely recommend to anyone, very happy with car which was presented immaculately. Fantastic service all round and would buy from again in the future. Thanks everyone for making this buying experience so good.
21 de agosto de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you so much for your kind words and fantastic review! We're thrilled to hear that your experience purchasing the Hyundai Tucson N Line S from Wessex Garages Newport was smooth, efficient, and enjoyable. Our team takes great pride in delivering friendly, helpful service and ensuring every vehicle is presented immaculately so it's wonderful to know we met your expectations.
We're especially pleased that we could accommodate your need for a quick turnaround and make your journey back to the West Midlands seamless. Your recommendation means a lot to us, and we’d be absolutely delighted to welcome you back in the future.
Thanks again for choosing Wessex Garages enjoy every moment with your new Tucson!
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Wessex Garages
Good service let down by after-sales experience
I redently purchased a Sportage GTLine which was nearly two years old. The whole experience was generally fantastic, only let down by slow response to post purchase query on battery caution indicator on the kia connect app which links to your car. After many days, I was advised saleman had family issues but as email was copied to colleagues, it should have been dealt with. Explanation was 'Kia is aware that this warning is coming up in the app. However this is an issue with the app and the batteries are fine' which is a worry as customers on Forums having same problem months ago and needing new batteries. What else in the app isnt working? Was response because two year expiry on battery waranty is fast approaching? Has left me feeling a bit deflated after such a fantastic experience and otherwise fantastic car.
29 de agosto de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you for sharing your detailed feedback and for choosing the Sportage GT-Line we’re pleased to hear that your overall purchasing experience was fantastic and that you’re enjoying the car.
We are very sorry for the delay in responding to your post-purchase query and completely understand your concerns about the Kia Connect app warning. While it’s reassuring to know that the batteries are not faulty, we appreciate how frustrating it must feel to receive an alert without clear resolution, especially so close to the battery warranty expiry.
Your comments have been shared with our team and with Kia so that we can review the communication process and ensure that customers receive timely, clear updates in future.
We’re delighted that you are enjoying your Sportage overall, and we’d like to reassure you that we’re here to support you. Should you have any further concerns or would like us to inspect your battery for peace of mind, please do get in touch and we’ll be happy to arrange this.
Delighted with my recent purchase
Delighted with my recent purchase of a Qashqai from Wessex - Cardiff. Throughout the transaction Ieuan was superb; he was polite, courteous and addressed all my queries. All arrangements went smoothly, and the car beautifully presented when delivered. I am delighted with my investment and do not hesitate to recommend Wessex Garages
9 de setembro de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you for sharing such wonderful feedback! We’re thrilled to hear that you are delighted with your new Qashqai and that Ieuan provided such excellent service throughout the process.
We’ll be sure to pass your kind words on to Ieuan and the team at Wessex Cardiff they will be so pleased to know they made your experience a smooth and enjoyable one.
We wish you many happy miles in your new car and look forward to welcoming you back in the future.
I have never used this garage and after…
I have never used this garage and after what I witnessed last night I never would.
Whilst waiting for my order in Yeovil McDonald's last night ( sept 11) , a middle aged gentleman wearing a Wessex Garages body warmer type jacket took a coffee stick stirrer from the condiments counter, on taking it he accidentally dropped it on the floor. Following this he just kicked it across the floor towards the counter and took another. I said to him ''are you not going to pick that up and put that in the bin?". Where he replies to me with ''na they will do that''. I guess meaning the staff will pick it up. I replied to him with "yes, that's the attitude", being sarcastic.
With this in mind, I understand that it is not the companies fault for his actions, but perhaps when you are wearing company branded work wear you should have a little more respect. As for the company, possibly when their logo states 'the intelligent choice', they should look to employ more intelligent staff.
11 de setembro de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you for bringing this to our attention. We are very sorry to hear about the behaviour you witnessed and completely understand why it left such a poor impression of our business.
Although this incident happened outside of our premises, we take matters like this seriously especially when someone is wearing company-branded clothing. We expect all team members to act professionally and respectfully at all times, as they represent Wessex Garages both in and out of work.
We will investigate this internally and address the matter with the individual concerned. Your feedback is valuable and will help us remind our staff about the importance of maintaining high standards of conduct in public.
Thank you again for taking the time to share your experience – we appreciate the opportunity to put this right.
Thank you
Tracy Griffiths
Head of Marketing & Online
Outstanding Service by the sales team
We bought a 2nd hand vehicle from Wessex Mazda and we were more than impressed with the professionalism from the sales team, especially Clayton and Joe, absolutely brilliant, from initial sales to hand over. All promises were delivered and exceeded with the additional service and work carried out to the vehicle prior to collection. I have bought vehicles from various German vehicle dealerships and not received the quality of service I received by Wessex, first class all round, will definitely recommend them to friends and family.
8 de setembro de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that your experience with Wessex Mazda and particularly with Clayton and Joe was such a positive one. It’s fantastic to know that everything from the initial sales process to the handover exceeded your expectations and that the additional service and work carried out on the vehicle made a difference.
Your kind words about our team and service mean a lot, especially given your previous experiences with other dealerships. Recommendations from happy customers like you are the highest compliment we can receive, and we truly appreciate your support.
We hope you enjoy your new vehicle and look forward to welcoming you back in the future!
With a referral from the AA I went here…
With a referral from the AA I went here as I was on holiday and had another 6 weeks of touring.
A sensor was fitted to the rear wheel and although the warning light was not stpped I was told that it would be left on to prompt me to get the opposite back wheel sorted.
My brother in law, a mechanic says the repair done was with a sub standard part and the light left on cos they knew and couldn’t resolve.
Wish I had seen these reviews earlier. Goodbye £135
3 de julho de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you for sharing your wonderful feedback! We’re thrilled to hear that you’re delighted with your new Qashqai and that Ieuan provided such polite, courteous, and helpful service throughout the process. It’s great to know that everything went smoothly and that your car was beautifully presented on delivery.
Your recommendation means a lot to us, and we hope you enjoy every mile in your new car. We look forward to welcoming you back to Wessex Garages in the future!
Motability Sportage Breakdown Support
My Motability Sportage required recovering to Gloucester on 28/7/25. The car was initially investigated without consideration of the RAC report and we were incorrectly informed it was fixed on 4/8/25. On 14/8/25 we were told it needs to go on diagnostics and the earliest available slot was 11/8/25. On 18/8/25 I visited Gloucester and explained that my Motability car is adapted and that the hire provided by RAC cannot be driven by me, therefore could my case be escalated. By 27/8/25 I have heard nothing. Wessex Gloucester seem incapable of basic customer service communication and support of Kia vehicles they happily sell you on the scheme……. So a month in we are still waiting to find out what’s wrong with it, let alone fix it. I cannot recommend they have a Kia Motability franchise.
4 de agosto de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you for sharing your experience, and I want to sincerely apologise for the delays, miscommunication, and inconvenience you’ve faced with your Motability Sportage. I completely understand how important your adapted vehicle is for your independence, and I regret that our service has not reflected the standards you rightly expect from us.
I appreciate you raising this with us directly, as it gives us the opportunity to put things right. I will escalate your case immediately and ensure that your vehicle receives priority attention. I will also arrange for one of our team to keep you updated regularly so you are not left without information again.
Your feedback is invaluable, and we take it seriously. It will be shared with the management team so we can strengthen our support for Motability customers and improve the communication you should always receive.
Thank you for your patience to date I will personally ensure we do everything we can to resolve this quickly and get you back on the road.
Thank you
Tracy Griffiths
Head of Marketing & Online
Good service
Had my car in for a service, Claire delt with my car, service went ok and called to say a tyre was needed, she arranged this to be done and car was handed back at the close of business, she had my car cleaned as well for me
Good job Claire , keep smiling and keep up the good work
22 de agosto de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you so much for your kind feedback! We’re delighted to hear that Claire looked after you so well and kept everything running smoothly with your service. It’s great to know the tyre replacement and car clean added to the experience. We’ll be sure to pass your kind words on to Claire she’ll be thrilled! We really appreciate you taking the time to share this, and we look forward to welcoming you back again.
Nissan patchway
Nissan Bristol
Fantastic all round service from Samuel
From start to finish fantastic job
16 de agosto de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you so much for your kind words! We’re delighted to hear you had a fantastic experience with Samuel from start to finish. We’ll be sure to pass on your feedback to him it will mean a lot. We really appreciate you taking the time to share this and look forward to assisting you again in the future.
Jonathan R in Cardiff made the purchase…
Jonathan R in Cardiff made the purchase of my car so easy. He’s very knowledgeable as well as efficient. Would definitely recommend.
18 de julho de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you so much for your kind words! We're thrilled to hear that Jonathan made your car purchase experience smooth and enjoyable.
His knowledge and efficiency are truly appreciated, and we will pass along your feedback.
Thanks again for recommending us!
Thank you
Tracy Griffiths
Head of Marketing & Online
I visited their Bristol showroom last…
I visited their Bristol showroom last month with Andreas just to browse as I was interested to change my 7 year Audi car. I was approached by a young man called Oliver White. He was very courteous and made no attempt to sell me anything. He listened to my requirements and came up with some suggestions. At no point did I feel pressured to make a decision. After my decisionOliver left the Communication open regarding my purchase and was very accommodating, especially as I wanted reassurance in that the car I had chosen was the right one for me. I highly rate their customer service and the way they communicate by sending a short video or follow-up calls after the sale to see how things are going. I will highly recommend this establishment for anyone interested in buying a car, either new or used.
20 de junho de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you for taking the time to share your experience with us. We're delighted to hear that your visit to our Bristol showroom with Andreas was a positive one, and that Oliver White made such a strong impression. We pride ourselves on a no-pressure, customer-focused approach, so it's great to know Oliver took the time to listen, offer thoughtful suggestions, and keep communication open throughout your journey.
We're also pleased to hear that our follow-up service and video updates added to your confidence and satisfaction. Your recommendation means a great deal to us, and we truly appreciate your trust. We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Thank you
Tracy Griffiths
Head of Marketing & Online
I I had Minas work on my Note
I I had Minas work on my Note, it needed a new hub assembly. He submitted a video of the underside to highlight the tyre issues. It prompted me to renew my old tyres and demonstrated the aftercare that is a part of the Nissan family. Liam was very helpful in explaining all these items to me. You obviously have a strong team at Hayes Way and as a new customer to your depot, I felt cared for, both in person and after sales care package. I would recommend any Nissan owner to use your local dealer. Thank you.
26 de junho de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you so much for taking the time to share your experience with us. We're delighted to hear that Minas was able to identify the issue with your Note and provide a clear explanation through the video, which helped you make an informed decision regarding your tyres.
It's also wonderful to know that Liam supported you throughout the process and that you felt well looked after both during your visit and through our aftercare services. At Hayes Way, we take great pride in providing exceptional service and ensuring that every customer, especially those new to our depot, feels confident and valued.
Your kind words about our team truly mean a lot to us, and your recommendation is greatly appreciated. We look forward to welcoming you back in the future and continuing to care for your vehicle as part of the Nissan family.
Very disappointing!
We took delivery two weeks ago of a 2024 Kia Xceed from Wessex Garages, Cardiff. The car itself (touch wood) has been fine. However, the experience has been dire.
They were very attentive when we agreed to buy the car, very keen for us to sign the order documents. After we had made the commitment it was like wading through treacle, and once we had transferred the funds the treacle became thicker.
The car was delivered later than promised. We have emails to say the car will be delivered with a full tank of fuel, this did not happen. We are still waiting for them to rectify this. It always seems to be us that has to chase the salesman. A simple gift or fuel card to compensate would suffice. £40 of fuel is nothing in the scheme of things when you have just paid over £20k for a car, but its the principle.
Realised after two weeks that we still have not received the registration documents. So we have just come off the phone to DVLA who have informed us that the car is still registered as ‘Trade’. This is worrying as a stipulation of the insurance is that the car is registered in the policy holders name.
I have deliberately waited this long before posting a review so that the company has had a chance to put things right……we are still waiting.
14 de junho de 2025
Opinião espontânea
Resposta da Wessex Garages
Good Afternoon,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration and disappointment you've encountered since taking delivery of your new Kia XCeed. Your feedback is both important and concerning, and it’s clear that we’ve fallen short of the standard of service we aim to provide.
I want to personally apologise for the delays, the lack of follow-up communication, and the issues surrounding the fuel promise and registration documents. These are not the kind of experiences we want any of our customers to have, especially after making such a significant purchase.
Please rest assured that we take this matter seriously. I would like the opportunity to investigate this further and ensure everything is resolved quickly and properly, including the registration status and the promised fuel. We absolutely agree that it's not about the value, but about the principle and the trust you place in us as a customer.
If you're happy to, please contact the General Manager Jamie Hutcheon via jamie.hutcheon@wessexgarages.com.
Thank you again for your patience, and I hope we can turn this experience around for you.
Kind Regards
Tracy Griffiths
Head of Marketing & Online
Great service and communication
Great service and communication. Good choice of vehicles. Ieuan explained the features of the car on the test drive. Professional and friendly
14 de junho de 2025
Opinião espontânea
Resposta da Wessex Garages
Thank you for the wonderful feedback! We're thrilled to hear you enjoyed the service and vehicle selection. It's great to know Ieuan made your test drive experience both informative and enjoyable. We appreciate your kind words and look forward to seeing you again!
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