Good selection of shoes to browse, reasonable price. Delivery was a day before quoted but plenty of warning from Royal Mail and I am at home most days anyway. This is the 3rd or 4th pair I've boug... Ver mais
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Leia as opiniões dos outros
Shoes arrived dirty and worn, insoles grubby. AI customer service, round in circles. Eventually had to call, missed promised delivery date. Dispatched on date were due to arrive, In general dispatch... Ver mais
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I have been using Wide Fit Shoes now for over four years. I have never been disappointed with the many pairs of trainers I have purchased in this time. 4E wide on shoe size 10.5 every time, an excelle... Ver mais
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I was struggling to find this particular pair of lace up wide fit sketchers but i actually found them on Wide Fit Shoes. From placing the order to them being delivered was extremely fast. The packagin... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Wide Fit Shoes are leading experts in Wide Shoes supplying wide fitting shoes for men and women including Wide Shoes, Wide Trainers, Wide Slippers, Wide Boots and much more. Our journey began in 1965 here in London with a small store as a family business. We launched our e-commerce website in 2006 and watch our business expand globally thanks to the internet. We have a customer base with over 500,000+ customers worldwide and growing fast. Brands such as Nike, New Balance, ON Running and Skechers have all joined our family and believe in our vision. Follow our journey and feel the comfort of our footwear.
Trainers made for comfort
Escrito pela empresa
- 100% Guaranteed
- Trainers made in a wider fitting. More space, more comfort = more walking
Informações de contacto
33 Kenton Park Parade, HA3 8DN, London, Reino Unido
- 0208 907 1742
- info@widefitshoes.co.uk
- www.widefitshoes.co.uk
4,3
Excelente
10 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent delivery times and…
Excellent delivery times and communication. Really comfortable shoes.
1 de outubro de 2026
Resposta da Wide Fit Shoes
Hi Marion,
Thank you for your wonderful feedback! We’re so pleased to hear that you were happy with the delivery, communication, and comfort of your shoes. We really appreciate you taking the time to share your experience.
Wide Fit Shoes Team
Quick delivery good fit
30 de setembro de 2026
Resposta da Wide Fit Shoes
Hi Sue,
Thank you for your feedback! We’re delighted to hear that your shoes arrived quickly and that you’re happy with the fit.
Wide Fit Shoes Team
Lovely comfy shoes that fit!!
Lovely comfy shoes that fit!!! Professional service. Would buy from them again.
1 de outubro de 2026
Opinião espontânea
Resposta da Wide Fit Shoes
Hi!
Thank you so much for your lovely feedback! We’re delighted to hear that your shoes are comfortable and fit well. It’s wonderful to know you were happy with our service and would shop with us again. We really appreciate your support!
Wide Fit Shoes Team
When customers are in the shop staff…
When customers are in the shop staff should not be chastised. Service could be done with a smile
29 de setembro de 2026
Resposta da Wide Fit Shoes
Hello Mervyn,
I’m genuinely very sorry to hear this, and I sincerely apologise for the experience you’ve had. This is certainly not the level of service or feedback we ever want to receive.
I will reach out to you directly so I can understand what has happened and hopefully put things right for you. Your custom, trust and satisfaction mean a great deal to us, and we truly value your business.
Once again, please accept my sincere apologies, and I look forward to speaking with you personally.
Kind Regards
Wide fit shoes team
Great quality footwear
Great quality footwear. Stylish choices for broad feet. Very prompt delivery.
29 de setembro de 2026
Resposta da Wide Fit Shoes
Hi Ellen,
Thank you for your wonderful feedback! We’re so pleased to hear that you’re happy with the quality, style, and wide-fit options. It’s also great to know your order arrived promptly. We really appreciate you taking the time to share your experience!
Wide Fit Shoes Team
Resposta da Wide Fit Shoes
Hello,
I am very sorry to hear you havent recieved your shoes, Please can you email me gemma@widefitshoes.co.uk with your order number so we can look into this for you.
Kind Regards
Wide fit
I love my new balance trainers but…
I love my new balance trainers but would prefer 880 but 520 will have to do - thanks
5 de outubro de 2026
Opinião espontânea
Resposta da Wide Fit Shoes
Hi Tina,
Thank you for your lovely feedback! We’re delighted to hear that you love your New Balance trainers. We understand you would have preferred the 880s, but we’re pleased the 520s worked for you. We hope you enjoy wearing them!
Wide Fit Shoes Team
Shocking service put the wrong address…
Shocking service put the wrong address by mistake due to my Apple Pay details being wrong rung for 20mons no reply email and what’s app we to be told order wasn’t processed yet so ok to t
Change delivery address only to be told the next morning it was too late to change the delivery address SORT YOR AI RESPONSES OUT
3 de outubro de 2026
Opinião espontânea
Resposta da Wide Fit Shoes
Hello David,
I’m very sorry to hear about this. I will reach out to you directly to see if we can resolve the issue.
I sincerely apologize for the response you received from our AI. Sometimes, once an order has been sent to the warehouse, it may be too late to make changes. However, we would really like to help and do everything we can to resolve this for you.
Thank you for your understanding, and again, I’m very sorry for the inconvenience.
Kind Regards
Wide fit shoes team
Resposta da Wide Fit Shoes
Hi Gary,
You’re very welcome! We’re glad we could help. Please don’t hesitate to get in touch if you need any further assistance.
Wide Fit Shoes Team
Great to have specialist in wide fit…
Great to have specialist in wide fit shoes - good website, good range and trainers turned up on time and fit perfectly 👍
28 de setembro de 2026
Resposta da Wide Fit Shoes
Hi Martin,
Thank you for your kind feedback! We’re pleased to hear you’re happy with our website and range of wide-fit shoes, and that your trainers arrived on time and fit perfectly. 👍
Wide Fit Shoes Team
Grateful to have comfortable shoes. The lady at the Wide fit shoe shop was…
The lady at the Wide fit shoe shop was very helpful and kind. She measured my feet and was able to find a pair of shoes which I like and which are extremely comfortable, so I am extremely grateful. Thank you very much.
25 de setembro de 2026
Resposta da Wide Fit Shoes
Hi Linda,
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to help you find a pair of shoes that you love and that are extremely comfortable. We really appreciate your lovely comments and are so pleased we could help you find the right fit.
Wide Fit Shoes Team
Very comfortable wide fit New Balance…
Very comfortable wide fit New Balance trainers. It would be great to have more options in the EE or wider!
22 de setembro de 2026
Resposta da Wide Fit Shoes
Hi Marianne,
Thank you for your lovely feedback! We’re so pleased to hear that you find your New Balance trainers comfortable. We really appreciate your suggestion and will certainly pass your request for more EE and wider options on to our team.
Wide Fit Shoes Team
Great shoes for my husband
22 de setembro de 2026
Resposta da Wide Fit Shoes
Hi Fiona,
Thank you for your lovely feedback! We’re delighted to hear that your husband is enjoying his new shoes. We hope he continues to find them comfortable and a great fit!
Wide Fit Shoes Team
Resposta da Wide Fit Shoes
Hi Mrs Angela,
Thank you for your feedback! We’re pleased to hear your order arrived well packaged and earlier than expected. We really appreciate you taking the time to share your experience!
Wide Fit Shoes Team
easy ordering and delivery does what it…Tread Well Walking Boots
easy ordering and delivery does what it says
21 de setembro de 2026
Resposta da Wide Fit Shoes
Hi Peter,
Thank you for your lovely feedback! We’re glad to hear you found ordering easy and that your delivery arrived as expected. We really appreciate your support!
Wide Fit Shoes Team
It was a bit of a faff returning the…
It was a bit of a faff returning the item. The continue button on the site failed to work so i was sent a label and a form to fill in manually. Having said that the lady I spoke to was helpful. It was just frustrating as I tried several times to put the return through via the website.
21 de setembro de 2026
Resposta da Wide Fit Shoes
Hello Maxine,
I’m very sorry to hear this. I’ll reach out to you directly, as we would really appreciate the opportunity to resolve this for you.
We’re glad to hear that our customer service team was able to assist you over the phone. I’m also very sorry that you experienced a technical issue on our website. Thank you for bringing this to my attention — we’d love to look into this further and make sure it is resolved.
Kind regards,
Wide fit shoes team
My trainers finally arrived after being…
My trainers finally arrived after being delayed by the company not putting enough postage on the package not great service, but saying that the trainers are lovely and pleased with them.
21 de setembro de 2026
Resposta da Wide Fit Shoes
Hi Caroline,
Thank you for your honest feedback. We’re sorry to hear about the delay with your delivery and apologise for the inconvenience caused. We’re pleased, however, that you’re happy with the trainers and hope you enjoy wearing them!
Wide Fit Shoes Team
Very well made
Very well made, just as described and arrived on time, the only trainers I can actually get on my very swollen feet due to lymphodema
25 de setembro de 2026
Resposta da Wide Fit Shoes
Hi Brenda,
Thank you for your wonderful feedback! We’re so pleased to hear that the trainers are comfortable and suitable for your needs. It’s great to know you’ve found a pair that works well for you. We really appreciate you sharing your experience!
Wide Fit Shoes Team
Great Shoes at a good price
Great Shoes at a good price and delivered quickly and efficiently with continuous advise on the progress of the sale up to and including delivery. EXCELLENT
25 de setembro de 2026
Resposta da Wide Fit Shoes
Hi Steve,
Thank you for your excellent feedback! We’re delighted to hear you’re happy with the shoes, price, and speedy delivery. It’s great to know you appreciated the regular updates throughout the ordering and delivery process. We really appreciate your support!
Wide Fit Shoes Team
Decent shoes but poor customer service
The first time I ordered shoes from them they arrived quickly, looked nice, and were comfortable. They did not last long (only two years when I paid >$100 for them), but I can excuse that, since shoes this wide are a specialty item so more expensive for poorer quality than standard widths. Also, I did wear them a lot.
The second time, they emailed me to tell me the shoes I wanted were out of stock and offered an alternative. I did not want the alternative and requested my money back; I got no reply until five days later when I emailed again, asking for either my money back or the boots I ordered. Again they offered the alternative (this time with a "20% refund") which I was very clear about not wanting. I am now waiting on a response to my latest request to be given my money back. Currently they're holding $200 hostage. I'd like to avoid filing a chargeback but it might be necessary.
Edit: looks like they saw my review and refunded me, which I appreciate, but it still should not have taken this much effort to get a refund.
28 de setembro de 2026
Opinião espontânea
Resposta da Wide Fit Shoes
Hello David,
I am very sorry to hear about your experience, and thank you for bringing this to my attention.
I sincerely apologise that the shoes you ordered were out of stock and for the lack of communication on our part. Please don’t worry — I will arrange your refund right away.
We are a small, family-run business, and your custom and satisfaction mean a great deal to us. I completely understand your disappointment, and I am very sorry that we have let you down on this occasion.
Please rest assured that I will resolve this for you and make sure your refund is processed as soon as possible.
Once again, I sincerely apologise for the inconvenience, and thank you for your patience and understanding.
Kind Regards
Wide fit shoes team
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