Wilsons Carpets Opiniões 672

Absolutely apalling service. Carpet poorly laid on stairs and landing in November, inspected by them and agrred with us. Late February came with replacement carpet, the wrong colour. We chased them for updates regarding a replacement, never updated without us contacting them. Eventually decided we'd had enough and asked for our money back. No problem they said but our card we'd payed on has been renewed, oh I can't do that in store the numbers are different, email head office it will be in the bank in 2 hours. We have supplied all details requested and still no money returned. Subsequent emails ignored, no phone number to customer care, shop staff 'I'm just a salesman'.
We've had good service in the past, but won't use them again.
There should be a way to give 0 stars as they don't deserve any.
Avoid!
It looks like its small claims court for us to get our money back. Disgusted with their service to be honest.

Finally a reply to my wife, they will pass it on to the accounts department but not refunded yet and only offering for carpet not fiting. I'm sure my contract is with them regardless of subcontracting the fitting under the consumer right act and or the sale of goods act. Either way I should not be out of pocket by 1 penny as I have no carpet and they have failed to replace it.
Originally bought from the Barnsley branch at Stairfoot back in November 2025. Complained the day of fitting as it had been mis measured but the estimator and didn't fit.
Ref: WIL2362622

Reply for joanne from maz it says what experince i had wasnt happy and it was all a waste of time and then my took £14 back as they had cut the lino simple as that. Please get in touch if you need more info thankyou.

From the moment we walked into store and someone behind the distant counter called across the floor to ask if we were okay, we felt that we were on a hiding to nothing. Not once did he move from the spot he was presumably sitting at.

We're buying a new build house that is just shy of 1600 square feet and need to floor the entire property. However, it appeared that he really didn't want us to buy from Wilsons. Yes, he fiddled about on a calculator a bit and produced some figures for carpet fitting but not the LVT hard flooring we needed. We walked out none the wiser after he didn't attempt to show us carpets either. Probably a sale between twelve and fifteen thousand pounds gone.

Great choice of vinyl floorcoverings. I even took home a sample to see what it looked like in situ.
Easy to order and book fitting.
Fitters really helpful, as there was a small problem with my old floor.
Thank you

My experience was excellent both with customers experience and getting the job done.

The products they supply are of very good standard and wide variety of choice but the ‘fitting service’ leaves much to be desired!!

Ordered some LV flooring with extra length as there needed to be a join (with pattern).
They basically f**ked the join up and left it like patchwork!!
Also took the door off its hinges to fit floor, put it back on wrong and now does not even nearly close.
Made a formal complaint but still waiting for a reply…. 6 months.

The whole experience was excellent from start to finish

I was looking for artificial grass & didn't realise that Wilson's carpets sold it until I googled it . There was lots of choice & great quality & I quickly chose & ordered the one I liked . I was told it would arrive in two days & it did ! They rang to tell me it was there & we picked it up the next day . It's been laid in my back garden & it looks fabulous. . I'm very happy with the quality, the service & value for money .

Friendly staff good price for my vinyl flooring expertly fitted

My daughter and I visited Wilsons Carpets for some new carpet for her bedroom, we browsed the carpets with no pressure and when she had decided on the one she wanted we received excellent customer service. We were advised on different options for delivery and there was no hard selling. In fact I was so happy with the customer service and price that I went back to buy some stairs carpet. Again excellent customer service.
The appointment to measure up was organised with free quote no obligation, the apointment was efficient and professional and no pressure to buy quotes came back to me the same day.
Thankyou Wilsons, my carpets were fitted today and I absolutely love the new fresh look.
A great experience from start to finish, I thoroughly recommend Wilsons Carpets.

Repeat customer at Wilsons . Always friendly , helpful and efficient. Very pleased with the service , nothing too much trouble. Grimsby store is my local , shout out to Josh and Wayne the fitter . Thank you

Truly awful experience with Wilson’s. We booked our carpet fit 7 months ago and paid thousands for a custom high end stair runner. Wilson’s could not figure out how to do the turn stairs (on 3 separate occasions) and so left them with no carpet on them and the spiked rods exposed. The rest of the runner was fit poorly and is dangerously loose. They did not put stair bars on the landing carpet that was fit and told us they’d do that at a later date. They didn’t.

For the last 7 months we have been attempting to get Wilson’s to finish their job which has been closed 3 times as ‘complete’ despite them having sent out the measuring team to investigate the problem who have profusely apologised for such shoddy job and then reopened the case.

Head office had us pay to upgrade the underlay saying that would fix the issue, so we did, and then the underlay never got delivered or indeed fitted. In fact nobody ever came and did any fitting after the first incomplete fit. It really feels like a scam at this point.

Pictures to show what Wilson’s believe is the ‘complete’ job.

I genuinely cannot believe a carpet company can’t fit carpet… our rep in the Anlaby road store seemed nice enough although clearly needs some managerial and administration training because to close this job 3 times is concerning and shows lack of integrity.

We’ve lost out on 6 months of rental income because of this company and despite 10+ emails of complaints and 7 months of no carpet or underlay that we paid upfront for they still haven’t even offered a refund let alone compensation for this mess.

Wilson’s carpet needs to be shut down.

I'd give them six stars if I could. From start to finish this company were outstanding. This is the third time we've used Wilsons and we've never been disappointed. Today was not the easiest of jobs which included a winding staircase, very tricky vinyl hallway, awkward landing and joining odd angle corridors. The carpet fitters, Chris and Jack's work was superb. They were so professional and the finished result was second to none. We were absolutely delighted with the finished results. I'd highly recommend this company.

We were well treated and advised regards our carpet purchase. Excellent service.
The fitting was excellent, we needed a joint in carpet and there is no way you can tell where it is .
Will definitely be going to Wilson’s in future.

A huge thank you to Vicky at Wilson’s carpets of Lincoln - very helpful

Helpful staff , without being pushy. Good prices and delivery on time given. Quality bed which was very well wrapped to protect it. Not sleeping in it yet until room decorating completed, but had a lie on it and can’t wait !!!

I had tried a few places for carpet for 4
Rooms and either couldn’t get a sensible price or couldn’t get the carpet I was looking for. Shaun at Wilson’s was helpful, not pushy, and realistic, enabling me to specify what I wanted and what kind of price bracket without any salesman faff! He helped me find a carpet I love for a sensible price and I’m pleased Wilson’s were able to help me after my somewhat painful carpet search. The fitters also did a good job and were helpful, quick and tidy. Thank you all.

The staff were incredibly helpful with my purchase going above and beyond. The carpet fitters were respectful, polite and efficient. All in all, I received excellent service throughout. Would highly recommend this company.

All the staff are friendly, helpful & extremely knowledgeable.
I chose my carpet & vinyl on line then went into the store to have a look at it, before making my mind up.
The original vinyl I went in to look at, after a chat & some advice from the staff, I changed my mind, and opted for a better quality one. Any questions were gratefully received from the staff, and I’m more than happy with the quality & service that I’ve received.
The gentleman that came to fit the flooring (Nathan) was courteous & phoned in advance to make full arrangements etc. Highly skilled & I highly recommend.
Thank you to everyone involved ✨☺️✨

Excellent advice and service. Flooring chosen and loaded into our car. All I have to do is lay it.