I’ve had a great experience with XP Health, especially when it comes to their customer service. The team is friendly, responsive, and genuinely takes the time to understand and resolve any questions o... Ver mais
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Leia as opiniões dos outros
The selection, price, and quality of the frames offered is a lot better than I expected. I ordered 2 different pairs of glasses, a pair to wear daily plus a pair of prescription sunglasses for driving... Ver mais
A empresa respondeu
The eye doctor I saw through their network was excellent. There were a few frame options I liked. I did a trial order with five sets and allowed XPHealth to pick the other two. They didn't include one... Ver mais
A empresa respondeu
Fist class white glove service on all transactions. They repair and replace as need with very fast and the most kind service I've ever experienced. Every staff treats you like you're their VIP clien... Ver mais
A empresa respondeu
Informações sobre a empresa
- Empresa de software
- Centro de oftalmologia
- Fornecedor de lentes de contacto
- Grossista de óculos
- Oculista
Escrito pela empresa
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
Informações de contacto
969 Industrial Rd, Suite A, 94070, San Carlos, Estados Unidos da América
- www.xphealth.co
4,6
Excelente
344 opiniões
Pede aos clientes que escrevam opiniões
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I’ve had a great experience with XP…
I’ve had a great experience with XP Health, especially when it comes to their customer service. The team is friendly, responsive, and genuinely takes the time to understand and resolve any questions or concerns. They make the process easy and stress-free, and it’s clear that they truly care about their customers. Highly recommend XP Health for their excellent service and support!
20 de agosto de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Good for an online-only glasses experience
The eye doctor I saw through their network was excellent. There were a few frame options I liked. I did a trial order with five sets and allowed XPHealth to pick the other two. They didn't include ones that looked at all like my picks. That was disappointing. The ordering process was okay, but there was a miscommunication that delayed my glasses. There are no in-person ways to work with this company and still use your benefits. Ultimately I ended up with nice glasses for a good price, so I'm not unhappy. I'm on the fence about selecting XPHealth again at benefits time. They are less pricey and overall the customer service was good.
21 de setembro de 2026
Resposta da XP Health
We appreciate you sharing your experience with us. We're pleased to hear you had an excellent eye doctor visit and found nice glasses at a good price. We understand your disappointment regarding the frame selection for your trial order and the miscommunication that delayed your glasses. We are always working to improve our processes and communication to ensure a smoother experience for everyone. Your feedback is valuable as we strive to enhance our services.
We understand the limitations of not being able to meet with us in-person, and we have been working on a Remote Optician feature to help with this. We want to deliver a 5-star experience should you select us again during open enrollment :-).
Great glasses,
The selection, price, and quality of the frames offered is a lot better than I expected. I ordered 2 different pairs of glasses, a pair to wear daily plus a pair of prescription sunglasses for driving, and I'm impressed with both. My only struggle was getting them delivered in the expected time frame of 2 weeks. Instead, even with rush shipping, mine arrived around 4 weeks after ordering. I would still recommend their services though.
15 de setembro de 2026
Resposta da XP Health
We're happy to hear that our frame selection, price, and quality exceeded your expectations, and that you're impressed with both pairs of glasses. We apologize that the delivery took longer than anticipated, even with rush shipping. We appreciate you still recommending us despite this delay.
Big fan of XP!
XP is great! Love their selection and customer support. I wanted to replace my order with different sunglasses because the original pair didn't fit well and the process was super easy.
29 de julho de 2026
Resposta da XP Health
We're so glad to hear you're enjoying our selection and that our customer support made your replacement process super easy! It's wonderful to know we could help you find the perfect fit.
I gave a 4 star rating only because of…
I gave a 4 star rating only because of the time it took to receive my glasses. But the customer service and the selection and quality of my glasses is excellent. If I could give a 4.99999 starts I would.
14 de setembro de 2026
Resposta da XP Health
We truly appreciate your kind words about our customer service, selection, and the quality of your glasses. We understand your concern regarding the delivery time and are actively working to improve our shipping process. Thank you for your valuable feedback.
XP's customer service is excellent.
XP's customer service is excellent. When I had questions or needed help on the website, they were very patient and walked me through everything and very responsive to email as well.
14 de setembro de 2026
Resposta da XP Health
We are so pleased to hear that our customer service team was able to provide you with such a positive experience. We always strive to be patient and responsive, and it's wonderful to know we succeeded.
the selection is decent and good…
the selection is decent and good pricing, however, not all features work with all glasses, for example, home try-on plus it's an additional charge. It took several tries to get the virtual try on to work and after doing my digital scan, I did not hear back then found out later it did not work even after doing a second scan.
11 de setembro de 2026
Resposta da XP Health
We appreciate you sharing your feedback regarding our features. We are sorry to hear about the difficulties you encountered with the home try-on and virtual try-on, as well as the issues with your digital scan. It looks like the scan failed because of the glare on the lenses. Your charge for the home try-on was taken off your final order total, and we're happy you landed on a new pair of sunglasses. We hope to provide a better experience for you in the future. Thank you!
Excellent communication from the XP…
Excellent communication from the XP Team. Outstanding vision care benefits.
3 de setembro de 2026
Resposta da XP Health
We're so pleased to hear that you had such a positive experience with our team's communication and found our vision care benefits to be outstanding. Thank you for your wonderful feedback!
Great selection of eyewear!
The selection of frames are a whole yes. But even above that, their service to customers is what made the experience exceptional--from the speed of response to the details in the response. It left a lasting impression on me
20 de agosto de 2026
Resposta da XP Health
We are absolutely delighted to hear that our selection of frames impressed you! It's even more wonderful to know that our customer service, from speed to detail, made such a lasting and exceptional impression. Thank you for your kind words!
The best glasses company ever
The best glasses company ever. They sent me a home test kit and I got to fit the glasses frames and show my workmates etc and they helped me pick out frames.
I love their products and service
2 de setembro de 2026
Resposta da XP Health
We're thrilled to hear that you had such a positive experience with our home test kit and that your workmates helped you pick out the perfect frames! It's wonderful to know you love our products and service. Thank you for your amazing feedback!
Resposta da XP Health
We're glad to hear that your experience was clear and uncomplicated. We appreciate your feedback.
I had a great vision glasses experience…
I had a great vision glasses experience with XP Health. They were professional, responsive, and made sure I was satisfied. I’m really happy with how my glasses look and feel.
20 de agosto de 2026
Resposta da XP Health
We are so glad to hear that you had such a great experience with us! It's wonderful to know you are satisfied with how your new glasses look and feel.
My order was correct
My order was correct, glasses & contacts shipped accordingly
7 de janeiro de 2026
Resposta da XP Health
We're so happy to hear that your order for glasses and contacts was correct and shipped as expected. We appreciate your positive feedback!
Every one I spoke with was nice 😊 I had…
Every one I spoke with was nice 😊 I had to exchange a pair due to my prescription changing and the process was easy. You also get updates about your orders progress!
20 de agosto de 2026
Resposta da XP Health
We're so glad to hear our team was helpful and that your exchange process was easy! We appreciate your positive feedback.
Resposta da XP Health
We're happy to hear that our technical support and network providers were great. We appreciate your positive feedback.
Resposta da XP Health
We're so happy to hear you appreciate our selection and found our returns process seamless. We truly value your positive feedback!
My glasses came in the wrong size and…
My glasses came in the wrong size and number.
Then they never got shipped back to me.
20 de agosto de 2026
Resposta da XP Health
We are sorry to hear about the issues with your order. We did not receive an updated copy of your prescription, but still fulfilled your order. Our records show your glasses were delivered in April, but we understand you reached out about never receiving them in August. Please be sure to upload your updated prescription for future orders.
Truly excellent customer service
Truly excellent customer service. I love ordering from XP Health. Great prices. More employers need to enroll
24 de agosto de 2026
Resposta da XP Health
We are so happy to hear you had such a positive experience with our customer service and prices! We truly appreciate you choosing XP Health and sharing your kind words.
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