Yanwenexpress Opiniões 

Constantly leaves my packages on top of the parcel lockers - out in the open/unsecured instead of leaving them in front of my door like GoFo, FedEx and UPS do.

This is my first time receiving a package delivered by Yanwen Express and, hopefully, my last. My package was supposed to be delivered between Oct. 24-26 but it was delayed. Not an issue.

Today, my package was originally estimated to arrive from 1:20pm to 3:20pm. Every time I checked if my package had been delivered, the ETA would have an increasingly later range. As the driver with my package drove back and forth between neighborhoods, YWE continued to push back my ETA until my package was finally delivered at about 9:00pm.

The electronic receipt said it was at the front door but it was not at my front door or garage door. My package was left in my mailbox which is over 500 feet from my house on a road with NO traffic lights. The only reason I walked through the dark to get it is because I have had packages stolen before.

YWE needs to make efficient routes for their drivers and properly notify their recipients when packages have been delayed. This is some of the worst service I have experienced from a delivery service in a long time.

IF THERE WAS A NEGATIVE NUMBER, I WOULD USE IT! BY FAR THE WORST DELIVERY COMPANY OUT THERE! AND FORGET ABOUT ACTUALLY TALKING TO ANYONE TO LOCATE YOUR PACKAGE!

Chicwish uses Yanwen express which is a fraudlent scam of a company. they will never deliver your package and hold it indefinitely at a warehouse. Chicwish is no help either. my advice is save your money. shop elsewhere.

Hi there!
I am a customer in Tucker, Georgia and I wanted to express my appreciation for your delivery staff. I always receive my packages where they are supposed to be delivered. Job well done!

Shitty company—they take as long as they want, and their tracking system misleads you the whole time. Medicines sit in the delivery truck for 12 or 14 hours at 90 degrees.

I would give this negative stars if possible. I ordered a product that claimed to be made in the USA, but instead it was a shell company in London that sources the work to China. I did not know this was the case until I got the tracking number for it. It arrived within a reasonable window into the US, but the moment it got here, thats when the trouble started. The in the states company in Doral, FL is a warehouse that sends their people out to deliver the packages. First, my package said it got from Miami to Hudson within hours (not possible because Miami is well over 8 hours away from me). Then my package said it was in Hudson and out for delivery... for over a week. They supposedly attempted a delivery, but claimed that it could not be delieverd "because the business was closed". Clearly my address was a residential address, but they did not deliver at all. When trying to reach out to this company, expect responses after several days, and in the middle of the night (odd because I thought they were in the states). Turns out there is no way to contact the in state carrier, you have have to contact Yanwen's China customer service so they can reach out to their people. After emailing all pertinent information about how to deliever the package with several options available for delivering the package by any means possible, several more days went on without a peep from them, then all of a sudden my package is lost. What it really boiled down to is they couldn't figure out how to get to my house, and instead of working with me to deliver the package, it was easier to say its lost. This company is highly incompetent and not worthy to call themselves a trusted logistics company. By all means you should avoid dealing with this company. Basically after waiting several weeks, the verdict being they lost my package is unacceptable.

It pains me to even give this company even 1 star! We have an access code to our building and instead of using the intercom to get access, the driver just left. I gave them the access code that very day. They assured me it will be redelivered in 1-3 days. Today is the 5th day and they keep saying the same thing. They have been holding my 2 packages and not attempting to redeliver. I have called the retailer and told them to ban them from my profile. Seeing their reviews, I know I am not the only one. This company should not be in business. Please call the retailer and tell them not to use this company. They have no customer service and take no responsibility.

Just don't use them. They stated that they had attempted to deliver but had no access. Its a house with no gate, so im not sure if they wanted access to my living room to deliver the package. I got a hold of an actual human after 1 month which they then told me that my package was lost.

Totally unresponsive to inquiries about why my package is just sitting in a warehouse, and has been there for 6 days. It is in my city, but I cannot get tiktok or the seller or the carrier to help. This evening I look at the tracking and it says: delivery attempted. Could not deliver due to invalid address. This is the same address they have delivered stuff to many times. These International carriers are incompetent.

Driver was lazy and ignored multiple signs for package placement. Didn’t even ring doorbell. Their customer service person initially used boilerplate cut and paste and didn’t take the time to read my messages first. I have no idea how this company stays in business.

My package was delivered to the entirely wrong address (which their photo confirms) and my package was therefore stolen. I have another package out for delivery with this same company and there is no way for me to contact anyone to ensure correct delivery.

Scam yanwen shipping service items never arrive. This business should be shut down.

**Horrible experience!** My package has been stuck in customs since September 28th, and I still haven't received any updates. It was supposed to be delivered on October 2nd, and today is already October 13th. No one responds to emails, and it is impossible to reach them by phone.

I urgently need a resolution to my case, as this delay is directly affecting my business. If I don't receive my package as soon as possible, I will suffer financial losses due to their incompetence and lack of communication. This level of service is completely unacceptable. I expect an immediate response and a clear solution to this situation.

If there was a 0 option i would rate Yanwen Express a 0. First of all, they took forever shipping my item. I placed an order on September 24th and they said it’ll ship after the 30th, my package did not ship until October 11th. This was unbelievable because the estimated time delivery stated october 5th-11th. I’m beyond frustrated because as of right now, I still don’t have my package. Horrible service—I’ve sent an email in regards to my package not updating and I did not get a response. Yanwen Express is horrible.

I waited over a month for my delivery... All for this company not use a GPS in 2026. Terrible terrible company. I had to fight with the shipper because they provided a picture of who knows home. This company should be ashamed of themselves. And anyone who thinks you are going to receive your items with this company delivering to you.... Good luck!! Go find my packages and deliver them like you were asked to do!!!

My package was just thrown into my fenced yard. Would never of known it was delivered if I didnt nearly run it over with my lawn mower. Not even a attempt to put it at the front. My best guess is they threw it from their delivery vehicle window and kept on going

I ordered a part on ebay, seller posted ship via USPS but chose Yanwen Express. I got tracking showing out for delivery since Tuesday, 9/29/26, but since nothing has happened, they never delivered; this is not the first thing to happen.
10/07/2026: Just chatted with Yanween Express; package out for delivery mean take 1-5 days to delivery, I get a package ordered from ebay take more than 5 days but never get delivery.if you order from eBay, make sure what carrier the seller used, not end up like me i have to order another one to get back schedule for our customer.

Took a full two weeks to get my package and then I got a notification that it had been delivered but it wasn’t at my door or in my mailbox. I walked around and found it, fifty feet from my front door, in the driveway between cars. It looked like someone had literally hurled it out of a moving vehicle. And the package was damaged. Even in these days of terrible customer service, this is a new low.

Yanwen is hands-down the worst carrier I’ve ever dealt with. They misdelivered my package TWICE, including the replacement sent because they screwed up the first delivery. Both times they marked the packages “successfully delivered.”

Their “proof of delivery” was even worse. Both times, the drivers conveniently photographed the packages at the wrong residences without showing the addresses, then submitted separate photos supposedly supporting the delivery. I personally tracked down both actual locations and proved the packages were left elsewhere, and by the time I found the doors that matched the delivery photos, they were gone.

I sent Yanwen detailed photographic evidence after the first incident. They ignored me. Sent a follow up and will provide an update if I hear back.

At this point, their “proof of delivery” feels less like documentation and more like an attempt to cover up negligent deliveries. Avoid Yanwen at all costs.