Yanwenexpress Opiniões 

I have received 2 orders via Yanwen: both were tossed on the walkway randomly, no where even close to the porch! the first one landed by bushes, so I almost missed it!! These were paid for, legitimate orders. If I was the manufcturer, I would NOT use this delivery service!

I waited for my package for over a week when the store promised a 3-4 day delivery. When I reached out to customer service, they said they can't give me a delivery date because the driver has to decide when to deliver it. That's the first time I hear the driver decides when a package gets delivered. I kept asking questions and customer service weren't responsive at all.

They take 4 days to deliver a package when they have it in ur city and when you ask for help they repeat what they say and don’t help don’t ever use this service.

Absolute worst experience EVER with a carrier. They never delivered the package! They had a photo that was not my address! I immediately contacted them through email, cant call them, they said it would take a week or 2 to investigate!! My resolution: sorry for the inconvenience, there is nothing more we can do contact the company i bought my product from.
THE WORST CUSTOMER SERVUCE EVER!
DO NOT USE THEM! they will steal or lose your packages

If i could leave a zero I would. Because of yanwen, my jewelry business took a huge plunge. They delivered a 500 dollar jewelry package to the wrong house. My items were from alibaba who has been giving me the run around for a month, trying to get it resolved. I cant get my money back and I never got the package. Im disgusted.

Horrible! Yanwen was the courier service for something I purchased. The worker threw the package about 10 feet away to my front door. I have the video and that's horrible that the workers would be so lazy and do this.

The delivery person stepped off the sidewalk into my garden to take a picture of the package. He broke a walkway light of at the ground and broke a vase. He looked down at the damage, threw the package over onto the porch and walked away. Did not check the package nor report the damage. I gave a video of the entire incident. I was told to send the video to verify my account. I did and have received no resolution for the damage.

Driver stole my package after taking a picture, send evidence to their support team and they didn't want to refund anything. And now ran into another problem where they're literally refusing to deliver.

It is a delivery company, that can't deliver.
IT IS A DELIVERY COMPANY. THAT. CAN'T. DELIVER.

I specifically email businesses that use this about these problems too, I won't buy anything from any company that uses it.

Parcel delivery failed [Wrong Address]. The address is correct, they never try to deliver the pakage!

So my delivery arrived from your professional carrier. she pulled up to my driveway and threw my package against my garage door. I have her on video and that is not professional or top notch at all. I contacted Eden labs (whom I ordered from) because my items were in glass bottles. I made them aware of how this Top notch company treats people's items. I will never order from anywhere that uses yanwen express as a carrier. I will also help prevent this from happening to anyone else by leaving a review on every platform I possibly can.

Absolutely incapable people. Lying about a "closed" business and locked doors, while at the same time the business has customers inside and a full parking lot. Communication is terrible; over a week, my package has been sitting at the local facility.

This is easily the worst delivery company I have ever dealt with. They won’t let you change the shipping address. They make you talk to a bot, then when they direct you to customer service, they have you wait 15 minutes, then end the chat on you. My package has been at the local facility for 4 days already and they still haven’t delivered it yet.

i ordered some damn jeans off of tiktok shop and i got yanwen as my courier... and kid you not this shit was out for delivery since 7am this morning and it still has not gotten to my goddamn house. needless to say this courier is absolutely atrocious and some serious work needs to be done

I am still waiting on a package i ordered on the 21st of july. It got to South montebello Ca and just vanished apparently. Customer service has been very very unhelpful. Placating and putting it on someone else to locate my package instead of actually giving helpful updates. very disappointed.

never delivered any of the items
they claim the address is "restricted" and then they claim they couldn't deliver because the store was closed at midnight. Now they tell me I have to pick up the package, but they won't tell me where I can go, nor will they reply to any other questions. Since I use Pay Pal for all of my transactions, a refund is simple and they will not get paid. Unfortunately the product vendor is the one getting hurt by losing the sale.

Every package this company is tasked to deliver to me is late or not delivered at all. The amount of lost packages for me alone is ridiculous! I have tried for a month to contact this company with no luck!! This is a horrible company, they are extremely incompetent! This is asking me for the date of the experience, this is not 1 day 1 package.. It's a month and approx 13 packages!!! I've been refunded most of them but not all yet. They still have a few more of my packages but I cannot reach them! It's been awful!

YWDFW010129379711 is tracking number package is from etsy store tracking at out for delivery for over 2 days we live in dallas and its in dallas been here for over 2 days very bad

The driver ignored my delivery instructions and left my package outside my apartment building in an unsecured location. It was stolen shortly afterward. When I contacted customer support, they told me they were not responsible. Very disappointing experience.

Unable to get tracking info ( it hasn’t moved since 7/27 when they picked up)

apparently they use some local carriers and claim to have attempted delivery 2x. We have printed instruction posted on the door but the driver did not care to call. attempts to reach the customer service went unanswered