Yanwenexpress Opiniões 

UPDATE: I have tried the pillow. It is very sturdy.

I have been waiting for 3 weeks for an order to be delivered. Do not order from any company that uses this shipping company. They are extremely slow and customer service is basically nonexistent.
I didn't know 1 package takes so long to go 45 minutes.

At der hjemmeside træke bare penge in du trykke på godkendt og kan ikke annuler nu venter jeg på hbordan man kan send reture

Driver that served ann arbor mi threw the my package at my sister's car after being 10 day late from the delivery date and then when I contacted then I was told I was a liar and that I'm wrong that their drivers never do that but my sister was on the porch when he did it. He needs to be fired and no longer allowed to work for any delivery company.

Only giving a one as it wont let me give a zero for this delivery service. Delivery driver roared into my driveway, opened his car door stood from the car hauled off and threw my package across the yard. When i ran out to confront him he tore out of the driveway ignoring my yells for him to stop. I certainly hope he gets the day he earned.

The delivery was horrible. The delivery driver drove into our yard to turn around instead of backing out of the driveway. He left ruts in our yard, as it had been raining all day. He also threw my package on the porch. Very unprofessional. Would give 0 stars if I could.

They couldn't even be bothered to open my front gate and instead just placed it on top of my gate awkwardly balancing it there.. very in view for anyone who walks by my house. I live in a pretty dodgy area so I am lucky that it wasn't stolen and that I was home.

If you want a reputable delivery service, maybe hire people that care about customer service.

The Yanwen express tracking website also has not updated that it's been delivered. So please keep a look out for your package and don't rely on their website.

Warning: Driver misdelivered my package and support refused to help.

My package was marked as delivered, but Yanwen's own driver photo proves it was left at the wrong business. The driver ignored the suite number on the label and dropped it at a different company instead of the correct address.

Both businesses confirmed in writing that they do not have the package. The intended recipient never received it, and the wrong recipient checked their system and confirmed it's not there.

When I contacted Yanwen support, I received an automated, cookie-cutter response (with literal "XXX" placeholders for the address). They refused to correct the driver's error and told me to "collect the package myself." but I can't because I don't live at that address and I'm outside of the country.

The package is now lost due to their driver's negligence. Avoid using Yanwen if you value your shipments. Their support is automated and unwilling to take responsibility for their own delivery errors.

They threw my parcel over a 7 ft fence where I had trouble finding it after seeing it was delivered 7 hours ago. I had to go to my CCTV to find it. After opening the parcel I seen it had broke due to the careless driver throwing it over the fence!

I had a package that was left on the back of my car in the garage. If the driver could go into my garage to leave a package in my garage, they caould have left it on the porch (beside the garage) or on the sidewalk.
My daughter drove off with the package on the trunk without ralizing it (cars have back up cameras, so some people don't look in the rearview mirror).
When I commented to Yan Wen about this, they stated that "According to our regulations, this location is an acceptable place for delivery. .If you need to add the house number, access code, business hours or other delivery instructions for your next order" which is a none answer. Maybe they should have just left it under the rear tires so that It could have gotten run over quicker instaed of getting run over in the street creating litter.
Even though this is their flawed policy, they did not offer to compensate me for the package that was damaged because of their negligence.

Absolutely no response, no updates, I don’t even understand why these people are in business. I would give it zero stars if I could.

As someone said in their review, I wish there was a zero. This company is poor. I have a camera on my porch. The company listed a package was delivered at 11:29 AM. My car was in the driveway and I was home. 20 minutes after the listed delivery time I went outside no package to be found. I did get a picture from the seller showing what looked like an AI image of the package. It was a picture of my porch with the package place there, but it looked AI generated. Worst Company ever I believe the driver stole my package.

Apparently they don't know how to read! We have a plastic delivery box on our porch with big black letters that say to leave ALL deliveries in the box. T hey left it ON TOP of the box instead.. and IN THE RAIN. That box is there for v that reason and to prevent b porch theft. It would be nice if the delivery drivers followed instructions. This company and GOFO are the worst!

Horrible! Inaccurate tracking, said a package was delivered and it wasn’t. Incredibaly, the customer is allowed to change whether a package was delivered or not in the app… speaks volumes about their reliability. Never updated who would actually do the final delivery. Delivered by unknown service by chucking it up on the landing in front of my door undetected by my Ring camera… same one that had no problem seeing me when i went out to get it.

They lost my package. They delivered it somewhere that wasn’t my home and had the audacity to tell me to “check my surveillance camera”. Imaginary delivery footage of a delivery that never reached my door which is the whole problem. If you see this company handling your deliveries, BE WARNED!

I recently ordered and Unfortunately, the company YANWEN that was used for delivery, DID NOT PROPERLY place a notification OF DELIVERY. Because I DID NOT KNOW (from checking the UPDATES for that day), The package was left at my door WHEN I WAS NOT THERE to received it. I live in A LARGE UNSECURE APARTMENT BUILDING. There is A SAD AMOUNT OF THIEVERY that occurs when packages are left at the door. I've HAD TWO OTHER DELIVERIES GO MISSING from this SAME company YANWEN. The first package was delivered to my door at 11:43pm AT NIGHT ! The next package, was delivered and put in front of the mailboxes and not at MY DOOR. This last package, was delivered and left at my door, on the day that I checked and it showed NO DELIVERY for that day.
Forget about CUSTOMER SERVICE. this company only uses AI Automate. Which means, your situation will not get resolved.

Cleverly person ( young girl) left package near street not on porch.

I have picture of where it was left.
If I hadn't seen her do it not sure if I woukd of found it.

Worst carrier I've ever had to deal with. Package was never delivered, and their customer service feign stupidity when I reached out to sort out the problem. I've asked them repeatedly who their local (USA) partner is to phone and sort things out myself, but they simply ignore my questions.

This is the worst delivery service. They keep telling me the driver can not find my home, even though they send me a pic of my home on the map, and it is clear. I think they have drivers from China who can't read English driving here... From china. Chat also tells me it may take 3 to 5 days for delivery. I have been waiting 2 weeks now. Any company that uses this place for delivery, I will cut them off . Total nightmare

Colis non reçu des voleurs et arnaqueurs

Yanwen’s handling of my delivery has been appalling. They claimed a delivery attempt was made even though I was home, my building has a call box, and there is a staffed front office available to provide access.

After that supposed attempt, there was no prompt redelivery, no meaningful communication, and no response to my direct outreach. More than a week passed while the package remained stuck in limbo, with vague tracking updates and no apparent urgency to actually deliver

Because of this experience, I will not purchase from retailers that use Yanwen for delivery, including Oxknit. No product is worth dealing with this level of incompetence and lack of accountability.