I had a call from Sophie at the Paignton Branch to check I was happy with my ISA I had set up online and to see if she could help with anything further. I thought it was great customer care, she was... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
The Service was good the young lady who served me managed to find a spot in a busy timetable to enable me to join the Building Society ( I don't come into the city centre often). She was thoroug... Ver mais
A empresa respondeu
Customer Service, counter staff and Kieley who we spent time with setting up our ISA products. Wonderful service, one to one everything the older generation much appreciate.
A empresa respondeu
I was seen within a few minutes of entering the Manchester branch of YBS. I wanted to set up an account, was shown what was on offer, had my ID confirmed and set up the account. The staff were very... Ver mais
A empresa respondeu
Informações sobre a empresa
- Sociedade de crédito imobiliário
- também em
- Banco
- Banco de poupanças
- Credor hipotecário
- Instituição financeira
Escrito pela empresa
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Informações de contacto
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Reino Unido
- www.ybs.co.uk
4,7
Excelente
11 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Yorkshire Building Society
Hello Christopher,
Thank you for your positive feedback.
Kind regards.
The customer service that you receive…
The customer service that you receive from this comany is amazing. Katherine in Dewsbury & Christine in Wakefield are just fabulous. Refreshing to feel valued as a customer!
28 de setembro de 2026
Resposta da Yorkshire Building Society
Hello Ms Carter,
Thank you for providing this lovely feedback. I will ensure that it is passed on to the branch.
Kind regards,
Unique ?
Only bank or Building Society that has two different account numbers for one account,8 digits and 10 digits,causes frustration not being sure which to use when trying to transfer money from YBS to another bank.
5 de outubro de 2026
Opinião espontânea
Resposta da Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
YBS are beginning to be like all of the…
YBS are beginning to be like all of the other financial institutions, that is they want you to go online and not speak to a person. Very sad I will be moving my 125k when my fixed accounts mature as they no longer answer phone aclls for a very very very long time instead playing recorded messages to go online or use there app
5 de outubro de 2026
Opinião espontânea
Resposta da Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Recommended.
Very friendly and efficient staff at Ripon branch. Setting up my new account was quick and easy. I could even use a passbook, thus avoiding the risks of the internet. Everything was just as I would have wished. Well done!
27 de setembro de 2026
Resposta da Yorkshire Building Society
Hello,
Thank you for providing this lovely feedback. I will ensure that it is passed on to the branch.
Kind regards,
Very good advice and help opening…
Very good advice and help opening necessary accounts. The advisor was very knowledgeable and friendly. Excellent customer service
27 de setembro de 2026
Resposta da Yorkshire Building Society
Hello Francoise,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Resposta da Yorkshire Building Society
Hello Nicola,
Thank you for your feedback, which is greatly appreciated!
Kind regards.
The Service was good the young lady…
The Service was good the young lady who served me managed to find a spot in a busy timetable to enable me to join the Building Society ( I don't come into the city centre often). She was thorough covering all the detail I needed to invest in the Society Including on line banking and the range of accounts.
Cardiff Central
25 de setembro de 2026
Resposta da Yorkshire Building Society
Hello Mr Cartwright,
Thank you for your feedback, which is greatly appreciated! Could you tell us which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Transaction all went smoothly
Transaction all went smoothly
Staff very helpful
17 de setembro de 2026
Resposta da Yorkshire Building Society
Hello Mr Keene,
Thank you for your feedback, which is much appreciated!
Kind regards.
I was very pleased with the interest…
I was very pleased with the interest available on a one year savings bond. The staff were extremely helpful in starting up my account and explaining how to transfer money into my new savings bond. The whole atmosphere was calm and very pleasant.
26 de setembro de 2026
Resposta da Yorkshire Building Society
Hello Lesley,
Thank you very much indeed for your feedback, which is greatly appreciated! Could you let us know which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Resposta da Yorkshire Building Society
Hello Karen,
Thank you for your feedback, which is greatly appreciated. Could you tell us which branch or agency you visited? I would love to pass on your comments!
Resposta da Yorkshire Building Society
Hello!
Thank you for your feedback, which is much appreciated!
Kind regards.
Excellent and knowledgeable service by…
Excellent and knowledgeable service by Emma at the Doncaster branch.
26 de setembro de 2026
Resposta da Yorkshire Building Society
Hello Mrs Bilson,
Thank you very much indeed for your feedback, which I have forwarded to Emma's manager - I am sure they will be delighted to read it!
Kind regards.
we were offerd a good range thank you…
we were offerd a good range thank you would have loved a drink half way through
25 de setembro de 2026
Resposta da Yorkshire Building Society
Hello Catherine,
Thank you for your feedback - sorry to hear you weren't offered a brew, someone must have been distracted!
Kind regards.
Resposta da Yorkshire Building Society
Hello Sherida,
Thank you for your feedback - much appreciated!
Kind regards.
YBS reliable service
The product offered is exclusively by YBS. The service has been thorough and well supported. Phone queries to customer service and email communications to staff have been prompt. The guidance offered was consistent and reliable.
18 de setembro de 2026
Resposta da Yorkshire Building Society
Hello Fauzia,
Thank you for your feedback, which is greatly appreciated.
Kind regards.
No longer want any financial connection with YBS…
I have received nothing but appalling service and more worrying incorrect advice over the past week.
I was informed my cash isa status for this tax year would remain active following an emergency withdrawal.
Unfortunately this is not the case.
I have raised a complaint. No response yet. Cannot say I am surprised
30 de setembro de 2026
Opinião espontânea
Resposta da Yorkshire Building Society
Hello Mr SJH,
Unfortunately, if you have closed a fixed rate ISA, these are not flexible accounts, which is why it is important not to commit funds that may be required during the year.
If you have registered a complaint, the Customer Relations Team will contact you in due course, and you will receive a final written response in no more than eight weeks.
Kind regards.
Counter service lovely polite and…
Counter service lovely polite and efficient credit to company
18 de setembro de 2026
Resposta da Yorkshire Building Society
Hello Angie,
Thank you for your feedback, which is much appreciated. Can you let us know which branch or agency you visited? I would love to pass on your comments!
Kind regards.
I thought transferring my account from…
I thought transferring my account from Chelsea to Yorkshire would be seamless. I was wrong, it was an awful and time consuming process.
25 de setembro de 2026
Resposta da Yorkshire Building Society
Hello Mr McGrath,
I am sorry to hear about your experience.
Social media isn’t secure, so we can’t help with your query or complaint here. However, if you wish, you can get in touch with us in a few other ways:
Call us on 0345 1 200 100.
Visit one of our branches or agencies: https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form: https://www.ybs.co.uk/contact-us/make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Kind regards.
Very helpful staff and everything…
Very helpful staff and everything thoroughly explained.
24 de setembro de 2026
Resposta da Yorkshire Building Society
Hello tony,
Thank you for your feedback, which is greatly appreciated!
Kind regards.
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