Yves Rocher Opiniões 

Fast, efficient, transparent, easy to maneuver
Very consistent

I have been using Yves Rocher products since 1984, because my French girlfriend shared/gave me products she brought with her from home.
I've noticed that there have been significant changes in the company's policies and procedures especially the past 6-7 years. Some have created a little sadness for me as a customer.
I always share my love and appreciation for YR with my girlfriends here in the Chicagoland area. I feel that YR is worthy of my time and patronage. I appreciate the soy based ink used on all the printed materials, no testing on animals, growing your own lavender and other plants at the company's own farms in France, the fun discounts, and remembering me on my birthday and anniversary, best of all, I've never had a skin reaction. I have very delicate skin, and allergies.
I am quite disappointed in the way my order gets delivered to me the last 6-7 years. The products are not protected/secured in the box and the box itself is not sealed well. I've had to call and complain that products must have fallen out of the box in transit.
My other major complaint is that trying to get a phone representative is nearly impossible. It took me 3 different trys, ringing/waiting on hold for a combined total of 20-30 mins. Very irritating/ frustrating, all the time, every time I call the past few years.
But, I love YR that much that I'm not going to give up on being on customer. I'm glad I was able to express these opinions because I was wondering if YR didn't care anymore what we customers thought/ felt.

Good website and somewhat easy checkout. Wish you still sold makeup and nailpolish though!! Very disappointed that you stopped selling those products.

My auto shipments come in a timely manner and are always in perfect condition. Have been a customer for many years (1989) and I miss the special little touches Yves used to do.

Prompt shipping. Packaged well. No damages to box or items

I’ve been a loyal customer over the decade and can’t imagine my skin routine without Yves creams

Have used your products for over 15+ years and never had a bad experience

Literally the number one beauty brand in France.. and probably in the world as well.

I've been a customer for approx. 20 years. Obviously I have favorite products that I can't get elsewhere. If I have a question regarding a product, I have always gotten help from your customer service department. Love the products!

I love the products that I use for my hair, and I recently purchased a lemon based perfume of theirs that is exquisite!

"I absolutely love your products and have been using them for years. I choose them because they’re natural, free from harmful ingredients, and deeply nourishing for my skin. Plus, they smell absolutely amazing! In the summer, I especially enjoy using the shea butter and Monoi.

The items received was of great value and use per my personal experience.

Loving the products I bought so far. Good quality reasonable prices.

I originally bought the eye cream while in France and was so pleased to see it available in the US. I love the philosophy behind the products and it’s fairly reasonably affordable.
I contacted customer service and they responded promptly and in great detail so I felt comfortable ordering facial moisturizer and serum. A great experience and a great product!

My original order never showed up, but once i let them know they sent out another one. They were helpful and very kind about it

I always know when my order will arrive. It is great to get samples in my package to let me try products that I end up buying

Always great experience with this amazing brand. The best products, the cleanestand the customer service quick and very responsive. The prices also very affordable.I love everything i ve got do far from them, and recommend this brand 100%

Product came in sooner than expected and was exactly what I'd ordered

Everything was simple and products are absolutely wonderful

I thought the customer care team was very responsive and respectful with questions regarding the product and the return. I’m sure majority of the world loves the scent, but it was just too overpowering for me.
I would gladly look at future products if they were unscented, but with the beautiful shimmer and glow.
I’ll keep an eye out for future products!