I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some t... Ver mais
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Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on... Ver mais
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Ordering itself is fine but the score reflects the experience on the web portal (for info its a green car scheme from company). The not so good: * There is an indicative price on the initial... Ver mais
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easy to use website, could do with better range of used cars as delivery time of new cars, 6 months for my first choice put me off new.
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Informações de contacto
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, Reino Unido
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4,1
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
fantastic customer service and…
fantastic customer service and extremely smooth process
7 de setembro de 2026
Resposta da Zenith Vehicle Contracts
Hi there. Thank you for your 5-star review.
I'm delighted to hear that you experienced excellent customer service and found the process extremely smooth from start to finish. Providing a straightforward and hassle-free experience is something we strive for, so it's great to know we've met your expectations.
Jonny@Zenith
Worst lease company ever..
Worst lease company ever...
Several issues during the 3 year
- a car repair taking over 3 months with little help from Zenith, used a substandard repair company that gave car back with steering issues.
-No feedback from complaints, just paid lip service to my 100 calls.
At end of contract they charged me to collect and then an extra £73 to drive the car 170miles instead of 80miles.
Other work colleagues have suffered similar issues.
Long and short of it is they are ok unless you have a car issue, but will extract money from you at every opportunity.
4 de setembro de 2026
Opinião espontânea
Resposta da Zenith Vehicle Contracts
Hi Ian,
Thank you for taking the time to share your feedback. I'm very sorry to read about your experience and appreciate the frustration this has caused over the course of your agreement.
I understand your concerns regarding the length of time taken to repair your vehicle, the issues you experienced following the repair, and your dissatisfaction with the support and communication you received while trying to resolve matters. We recognise how disruptive being without your vehicle can be, particularly when repairs are prolonged, and I'm sorry that our service did not meet your expectations during this period.
I'm also sorry to hear that you were unhappy with the charges applied at the end of your contract. While collection and excess mileage charges are applied in line with the terms of the agreement, I can see that my colleague, Aaron, is currently reviewing the end-of-contract charges you have queried and will be in contact with you directly regarding his findings.
We value all customer feedback, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve both our communication and overall customer experience.
Jonny@Zenith
I liked how easy the booking/ordering…
I liked how easy the booking/ordering process was. However, I was unsure about the delivery timeframe, as no delivery information was provided.
27 de agosto de 2026
Resposta da Zenith Vehicle Contracts
Hi Nur,
Thank you for taking the time to share your feedback.
I'm pleased to hear that you found the booking and ordering process straightforward. However, I'm sorry that you were left feeling unsure about the delivery timeframe.
We do provide an estimated lead time during the ordering journey, but I appreciate that this may not always provide the level of clarity users are looking for, particularly if there are changes or limited updates during the order process. We understand how important it is to have visibility of when your vehicle is expected to arrive, and your comments will be shared with the relevant teams as we continue to review and improve our communications.
Jonny@Zenith
Easy to order
Easy to order. Prices weren't too bad so ordered a car for when my current lease ends.
3 de setembro de 2026
Resposta da Zenith Vehicle Contracts
Hi Craig, thanks for the 5 stars! We're delighted to hear the ordering process was easy and that you found our prices competitive. We appreciate your order and look forward to getting you into your new car when your current lease comes to an end. Michelle@Zenith
Resposta da Zenith Vehicle Contracts
Hi Kevin, thanks for the 5 stars and your kind feedback. We're delighted to hear you were pleased with the prompt service! Michelle@Zenith
The order was cancelled in error without communication
The order was cancelled in error, I wasnt advised of this, called Zenith because no one had contacted me where i was advised to wait for the dealer to call on the Tue, no one called, I called back, to then be told the order had been cancelled. this now means i need to renew the order get it approved and start again resulting in 4 weeks lost time. really poor on all fronts.
21 de agosto de 2026
Resposta da Zenith Vehicle Contracts
Hi Benjamin, thank you for your feedback. We're sorry for the frustration caused by the cancellation and the lack of communication. I can see our Customer Service team is currently supporting you with your queries, and we appreciate your patience while this is being resolved. Michelle@Zenith
Resposta da Zenith Vehicle Contracts
Hi Andrew, thanks for the 5 stars! We're pleased to hear that you found our communication excellent and our response times quick. We look forward to assisting you again. Michelle@Zenith
Resposta da Zenith Vehicle Contracts
Thanks for the 5 stars! It's good to know you found the service easy to use! Ian@Zenith
Great service
28 de agosto de 2026
Resposta da Zenith Vehicle Contracts
Thank you for the 5 stars! Ian@Zenith
Simple / methodical process and the…
Simple / methodical process and the back up help and advice from the Zenith Team was Brilliant.
20 de agosto de 2026
Resposta da Zenith Vehicle Contracts
Thanks for the 5 stars! We're glad our team could help! Ian@Zenith
Brlliant service,very simple process…
Brilliant service,very simple process happy customer.
19 de agosto de 2026
Resposta da Zenith Vehicle Contracts
Thank you for the 5 stars! Ian@Zenith
Poor service when lease car developed a fault
Our lease car developed a fault which we reported at the beginning of July. Zenith were unable to give us a service appointment until nearly a month after the end of the lease period - over 3 months after we reported the problem. When we complained, they found an earlier appointment before the end of the lease, but it was at a garage 50 miles away, on a weekday, so one of us would need to take at least a day off work and incur travel expenses to deliver and collect the car. When we complained about this, Zenith's proposed solution was for us to continue paying for the car beyond the end of the lease, until such time as the supplier is able to fix the car. So we are expected to pay out of our own pocket for Zenith's negligence. Zenith may well be following the terms of their contract to the letter but as a customer experience, this stinks and we will not be using them again.
26 de agosto de 2026
Opinião espontânea
Resposta da Zenith Vehicle Contracts
Thank you for your feedback. We're sorry to hear that your experience fell short of expectations.
We understand your frustration regarding the delays in securing an appointment and the inconvenience caused by the alternative options available. While repair appointment availability is managed through manufacturer-approved networks, we appreciate the impact this had on you, particularly as your lease was nearing its end.
We're disappointed that this has affected your perception of Zenith and will take your comments on board as we continually review our customer experience.
Ian@Zenith
excellent thank you
19 de agosto de 2026
Resposta da Zenith Vehicle Contracts
Good Afternoon, thank for your review and the 5 stars! Sam@Zenith
Full information but would like the…
Full information but would like the actual salary taken figure made more prominent rather than just net
20 de agosto de 2026
Resposta da Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback. We're pleased you found the information provided helpful, and we appreciate your feedback regarding the salary deduction figures. We'll be sure to pass your comments on as we continue to improve the portal experience. Thank you for taking the time to share your thoughts. Jonny@Zenith
Very easy to use online portal and any…
Very easy to use online portal and any offered assistance is timely and well received!
6 de agosto de 2026
Opinião espontânea
Resposta da Zenith Vehicle Contracts
Hi Paul and thanks for the 5 stars! I am happy to hear that you found the portal very easy to use and assistance was offered in a timely and well received manner. Jonny@Zenith
quick response to queries
quick response to queries, frequently asked Q&A's very helpful.
10 de agosto de 2026
Resposta da Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback! I am so pleased to hear that you received quick responses to queries, with the frequently asked questions tool being very helpful. Jonny@Zenith
Smooth setup for new lease
Smooth setup for new lease. Easy to get in contact with customer services for queries
17 de agosto de 2026
Opinião espontânea
Resposta da Zenith Vehicle Contracts
Copilot said:
Hi Matthew, thank you for your feedback. We're delighted to hear that the setup of your new lease was smooth and that our Customer Services team was easy to reach whenever you had questions. We appreciate your comments and are pleased we could make the process straightforward for you. Enjoy your new vehicle! Michelle@Zenith
Good Informative Portal
Easy process selecting, getting quote, and ordering my next salary sacrifice company car. Zenith's portal was easy to navigate and contained good information for all the cars I looked at, which helped ease the process of selecting.
20 de julho de 2026
Opinião espontânea
Resposta da Zenith Vehicle Contracts
Hi Davie,
We're delighted to hear that you found the process of selecting, quoting, and ordering your salary sacrifice car straightforward. It's great to know that our portal was easy to navigate and that the vehicle information available helped make your decision easier and more informed.
We appreciate your feedback and thank you for choosing Zenith. We hope you enjoy your new car, and if there's anything we can do to make your experience even better in the future, we'd love to hear from you.
Jonny@Zenith
Resposta da Zenith Vehicle Contracts
Hi there and thanks for the 5 stars. It's great to hear that you have been provided with great service. Jonny@Zenith
End of lease experience - don't decide in last 6 months!!
I'm coming to the end of my lease. The inability to renew/extend my lease within the last 6-months contradicts information issued by your renewals director suggesting 'many make their choice 6 months left, so no rush'. I was unable to extend or adjust mileage within the last 6 months, leaving me with no option but to pursue new car.
12 de agosto de 2026
Resposta da Zenith Vehicle Contracts
Hi Andy,
We're sorry to hear that your experience at the end of your lease didn't meet your expectations. We understand how frustrating it must have been to find that extending your lease or adjusting your mileage wasn't an option, particularly when this appeared to differ from the guidance you had previously received regarding renewal timelines.
We appreciate that situations like this can make the decision-making process more difficult and may leave scheme members feeling they have limited choices. Your comments have been noted and will be shared with the relevant teams as we continually review our communications and processes to ensure expectations are set as clearly as possible.
Jonny@Zenith
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