Zoe Kay Jewellery Opiniões 

190
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... Ver mais

Classificada 5 em 5 estrelas

Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... Ver mais

Classificada 5 em 5 estrelas

Excellent service great jewellery Kept up to date daily for delivery And arrived when stated Keep up the good work I will definitely use again

Classificada 1 em 5 estrelas

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

190 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(190)

16 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Faulty Necklace - No Refund

I received a faulty necklace from this company; the clasp / chain broke the first time it was put on. We sent details and a photo and then returned the item in the post as per the company's request. It has been 3 months now and they are not responding to multiple attempts to contact them.

10 de março de 2021
Opinião espontânea
logótipo da Zoe Kay Jewellery

Resposta da Zoe Kay Jewellery

Dear Mrs Paget

Thank you for your email.

We are very sorry - we have no record of receiving the returned chain.
And as a tracked service was not used by yourself – we have no way of checking its status or contacting Royal Mail about it as being a lost item.

We therefore are not really in a position where we can exchange the chain – since the chain has not been received back to us.

As a business – we cannot simply take an email as confirmation this has been sent back to us.
We need the goods back – or at the very least, a way to track so we can dispute with the courier if this does not safely return to us.

That said, on this occasion (and as goodwill) we will send out a replacement chain to the order address.

This will be shipped by Royal Mail (Tracked) tomorrow.

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Classificada 5 em 5 estrelas

Good company

Very good company to deal with, helped with sending links to various requests.
I ordered a crucifix which was totally what I expected, the chain that came with it was very thin and flimsy , this was for a man and was not of any use.

15 de fevereiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

An excellent company to deal with

An excellent company to deal with. I had quite a few queries before I made my purchase and the customer service response was excellent. I bought a lovely white gold chain which I feel represented good value for money & is a beautiful piece of jewellery.

13 de fevereiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful locket

Ordered a locket in memory of my dad. It is a beautiful piece of jewellery, which included engraving. Had to wait as it was out of stock but this was communicated shortly after ordering so I knew when to expect it. Thank you. I would purchase from Zoe Kay again.

11 de fevereiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I would recommend anyone to shop at Zoe…

I would recommend anyone to shop at Zoe Kay the staff are amazing and so responsive. I bought my partner earring for Christmas unfortunately he had already bought a similar pair. Zoe’s response to the refund was swift and easy. I would defiantly use them again. Thank you!!!

30 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

What an excellent customer service

What an excellent customer service, I ordered a ring for my son's birthday. Unfortunately it wasn't suitable, despite it being a sweet piece of jewellery. I returned the item and was refunded immediately. Will definitely use Zoe Kay again.

29 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely beautiful jewellery

Ordered a locket and charm bracelet for my daughter's 21st. They are absolutely beautiful, we are so happy with our purchase and the customer service was next to none. We highly recommend and we will definitely be using Zoe Kay jewellery again.

18 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

So impressed wonderful items well worth…

So impressed wonderful items well worth the money and will definately buy from here again. Very Fast delivery ordered on the 22nd and received the 24th of December so even around this busy period the items came super fast as they make sure it's the guaranteed time option. I ordered a size which was too small and the efficiency of the return was super impressive and very fast. Overall they have gained trust in myself and I would tell anyone to use them you won't be disappointed. Thankyou so much zoe kay ❤️

12 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Received my order

Received my order, quick delivery Judy in time for Christmas! Will be back again soon, thanks Zoe Kay jewellery

25 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional Customer Service

Zoe Kay have been absolutely fantastic throughout. They were informative and supportive whilst I was choosing my chain online. Unfortunately, the one that I selected wasn't exactly what I was looking for when I received it. Zoe Kay arranged an exchange and the turnaround on this was very quick and easy. When the second item arrived, it was the wrong length. Upon informing Zoe Kay they couldn't have been more helpful and apologetic. They sorted the problem quickly and professionally - they also refunded my postage for the item. The chain that I now have is perfect - great quality and a great price! Their communication and customer service throughout have been exceptional - I will certainly be recommending them to friends and shopping with them again. Well done Zoe Kay!

18 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I received excellent customer service…

I received excellent customer service when I ordered my earrings from Zoe Kay Jewellery they arrived on time and were beautifully presented, I would highly recommend this business and will be ordering again very soon. 10/10

8 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful products and excellent service!

I purchased an item of jewellery for my mum for this Christmas coming up.
The service I received was excellent and the product arrived promptly and was in perfect condition. I can’t wait for my mum to see it!
I will definitely be shopping here again!

6 de dezembro de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Beautiful Keepsake for a Lovely Granddaughter!!

I have just received my order (white gold child’s bracelet) – although it seemed a bit extravagant, I thought it would be a nice keepsake for my granddaughter. I am delighted with the item, having shopped around for a while. The prices on this site are very competitive and ordering was easy - I used the chat facility before completing my purchase as I had a couple of questions. Zoe Kay gave me the reassurance I needed – hence my purchase. The bracelet arrived as promised, and was really nicely presented. I have only just found this website but will definitely use it again, should the need arise.

6 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant service

Brilliant service! Quick and fast delivery and I can’t wait to give the necklace as a gift this Christmas! Thanks 😊

5 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer experience!

I recently purchased a bracelet as a present for a friend. As I needed it quickly I contacted the company via email to determine if it could be delivered within the week. I received a reply the same day and my bracelet arrived in 4 days. My friend loved the bracelet too. Thank you so much Zoe Kay jewellery.

3 de dezembro de 2020
Opinião espontânea

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