Birmingham EPOS Opiniões 

Faryal excellent service provided updating my Epos till system menus

Much appreciated
Team Double Broz

Very quick and efficient very happy

Very satisfying

Honestly speaking, the service rendered by Sheen is top-notch and timely. Now we are happy and good to go on using our card machine.
Thanks to Sheen for her kind support.

All was done in fast and understandable maner. 100% recommend

Had sevral issues with xepos over the p[ast few weeks. However it is impossible to speak to and manager at all or even get support from customer services. All they want to do is provide technical support which most of the time unable to help been waiting for a call back for over 2 weeks now. Tom on support was not only not helpful he was extremely patronising. Mary on the call i made after waiting for 10 minutes on hold, listened to my issues then hung up. Avoid this company

He done the job

good service

I ordered a till system and card machine on 20th May. When I asked about delivery, I was told it would arrive on Saturday. Nothing came. Then it was Sunday and a bank holiday, so I waited.
I called again on Tuesday, and they told me I hadn’t signed anything yet — even though I had already paid. This was never mentioned earlier, and no one contacted me to say anything was missing.
Very disappointed with the service. Poor communication, unnecessary delays, and no responsibility taken. After paying upfront, I expected a smooth and professional process, not this level of inconvenience.

Very efficient
Answered all questions straight away and updated menus etc pricing as requested quickly

Talha was very helpful and understood my problem and then resolved it

Quickly sorted the issue out in an instant

The issue was resolved impeccably and swiftly. They lady was respectful and polite.

Excellent work done by faryal quick and fast response and resolve all problems thank you very much

I am extremely disappointed with the way XE POS has treated my business. Over the course of our time with them, we experienced repeated service failures which negatively affected our daily operations and caused inconvenience to our customers. Instead of supporting us as a business customer, the company seemed more interested in forcing us to remain tied into their contract despite the issues we faced.

Communication from different departments was inconsistent and confusing. At one point we were informed that the account would be closed, while at another time we were told the contract was still active and additional charges were due. We also experienced delays in receiving proper return instructions for the equipment, yet pressure continued regarding payments and cancellation fees.

As a business owner, reliability and customer support are extremely important. Unfortunately, our experience with XE POS did not reflect professionalism, transparency, or fair treatment. The stress and disruption this situation caused to our business was completely unnecessary.

I would strongly advise other businesses to carefully review all contract terms and consider customer service experiences before committing to this company. In fact, I will advise that other businesses should not engage with them at all because they are so dubious and inconsiderate,instead choose epox now over them.

Great experience

brilliant service

I got all the information step by step in picture format