Yappy.com Opiniões 

3809
•
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

If I could leave one star I would, shipping is horrendous! Over 2 weeks later I still have no product I bought and was charged for. Tracking label shows label created usps waiting for item for a week... Ver mais

Classificada 5 em 5 estrelas

I love how you can set up individual profiles for each dog, in your account. All of the products I have purchased have been of good quality (including: towels, bandanas, dog toy, cards, notebooks). On... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

************************************************* Great personalised pet presents! With so many options, we made an individual Christmas present for each staff pet. Parcels arrived promptly and w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A user friendly website with quirky gifts for dog lovers. I bought a bag for ""Frank's stuff" for his holidays. Reasonable price and high quality. A fun and seamless shopping experience. Top notch! Lo... Ver mais

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Informações sobre a empresa

  1. Loja de animais de estimação

Escrito pela empresa

Where Dog Lovers Shop - Yappy is a brand new way to shop for your dog. Choose from over 280 breeds and instantly create a tailor-made shop for your dog.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 21% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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3,6

Todas as opiniões

(3809)

31 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Always good quality products and they…

Always good quality products and they keep you informed of delivery times - customer service great too - in my opinion, one of the few trustworthy businesses left - keep up the good work 🐾

4 de março de 2024
Opinião espontânea
logótipo da Yappy.com

Resposta da Yappy.com

Hey there David! 🙋

Thank you so much for taking the time to leave us this woofly review! 💜

It certainly sounds like you had a pawsome time shopping with us, and we certainly hope you'll return in the future! 😍

See you again soon! 👋🏻

Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Best Doggo gifts on the net !

Great company to deal with, fast delivery with something to make every Dog lover smile. George my Chihuahua says he wouldn't shop anywhere else 🐕

14 de fevereiro de 2024
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Resposta da Yappy.com

Hey Barry!

Thank you ever so much for leaving us this pawsome ⭐⭐⭐⭐⭐ review!

I hope George woofed the experience as much as you did! 💜

Hope to see you again soon! 👋🏻

Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Absolutely quality dog bowls

Absolutely quality dog bowls
Everyone asks where there from have just ordered more for my new puppy

5 de fevereiro de 2024
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Resposta da Yappy.com

Hey there Mark! 👋🏻

Thank you ever so much for this pawsome review! 🤩

I'm pawsitively thrilled to hear how much you woofed your pawsonalised goodies, and sure hope we can welcome you back again soon!

Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾

Classificada 5 em 5 estrelas

Yappy have become my go to company for…

Yappy have become my go to company for personalised gives at Christmas and Birthdays .Great products good value and Herbie our hound wouldn't go anywhere else

18 de fevereiro de 2024
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Resposta da Yappy.com

Hi there!👋🏻

Thank you ever so much for this woofly review, we really do appreciate it💜

I'm thrilled to hear that you have had a great experience when shopping with us and you have been happy with all of your products😊🎉

Kind Regards,

Josh & the Yappy.com Team🐶😺🐾

Classificada 4 em 5 estrelas

I ordered the board game as a gift for…

I ordered the board game as a gift for my wife on our anniversary. It arrived a day early and it exceeded my expectations in quality.

I would buy from them again.

5 de janeiro de 2024
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Resposta da Yappy.com

Hey Dylan! 👋🏻

Thank you so much for taking the time to leave us this woofly review! 🥰

There's nothing better than the first time with Yappy! 💜

Counting down to your next visit!

Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Brings a smile.

I have used Yappy.com several times now. Plenty of choice, great quality, reliable, prompt delivery. Just browsing the website makes me smile . Gifts and cards produce big smiles and chuckles from the recipient's Mum and Dad too!
I will definitely be back.
Thank you!

16 de janeiro de 2024
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Resposta da Yappy.com

Hey there Ecinaj!

Thank you ever so much for leaving us this wagnificent review! 🥰

It's wooftastic to hear that woofed your pawchases💜

Can't wait to see you again and to see what you pawchase next! 👋🏻

Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Top quality

Good communication. Excellent product quality and personalisation was superb. Delivered well within specified time. Definitely will buy from them again.

19 de dezembro de 2023
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Resposta da Yappy.com

Hey Kate! 👋🏻

Thank you so much for leaving us such a woofly review! 😍

I'm pawsitively thrilled to hear how much you woofed shopping with us for pawsonalised goodies! 🐕

Don't be a stranger and do come back soon!

Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Quality products

Lovely, quality products, very impressed and speedy delivery. Thank you very much

13 de dezembro de 2023
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Resposta da Yappy.com

Hey there Jane! 🙋

Thank you ever so much for leaving us this furbulous feedback! 💜

I'm elated to hear that you woofed your pawchases!🎁

Hope to see you again soon! 👋🏻

Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

My Daughter really loved her…

My Daughter really loved her personalised pet blanket
Thank You

25 de dezembro de 2023
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Resposta da Yappy.com

Hey Jacqueline! 👋🏻

Thank you so much for taking the time to leave us this pawsome review! 💜

We think you're pretty pawsome too for leaving us this furnomenal feedback! 🥰

You know where to come when you need another pawsome gift!

Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾

Classificada 5 em 5 estrelas

Sids search and find book

Sids search and find book was a great success at Christmas
All family and friends enjoyed following hie escapades
Highly recommend this book
Well done Yappy.com

8 de janeiro de 2024
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Resposta da Yappy.com

Hey there woofly customer! 👋🏻

Thank you ever so much for this totally pawsome ⭐⭐⭐⭐⭐ review!

I'm elated to hear that Sid's search and find book went down a treat at Christmas! 💜

Hope to welcome you back again soon! 🙋

Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱

Classificada 1 em 5 estrelas

No Stock - Supplier Issues - Bowls

Subject: Disappointed with Lack of Small Bowls and Inconvenience of Website

To Whom It May Concern,

I am writing to express my extreme disappointment with my recent experience trying to purchase bowls from your company. I must say that the recent experience has left me feeling frustrated and disheartened.

I recently visited your website with the intention of purchasing a set of small personalised bowls for my two Westies. However, to my dismay, I discovered that there were no size small bowls available in stock. This was highly disappointing.

To make matters worse, I found the process of trying to identify which sizes were available to be incredibly frustrating. Your website does not allow customers to filter products by size, meaning that I had to click on each individual bowl to check its size. This not only wasted a significant amount of my time, but it also made the shopping experience unnecessarily complicated and tedious.

After spending a considerable amount of time navigating your website, I finally resorted to contacting your customer service team for assistance. Regrettably, the response I received was a generic message stating that you are “working with your suppliers to replenish stock.” This response did little to address my concerns or provide a timeframe for when the small bowls might be available again.

I am left wondering how a company of your stature could be facing a shortage of bowls, and why the website lacks a basic feature to filter products by size. As a customer, I expect to have a seamless and straightforward shopping experience, and this recent experience fell far short of my expectations; for being a personalised service.

Furthermore, the lack of small bowls in stock reflects poorly on the variety and choices offered. I have come to expect a wide selection of products from your brand, and I was deeply disappointed to find such a limited availability of the items I was seeking.

In light of these issues, I am left feeling let down and dissatisfied with my experience. I had hoped for a simple and efficient process of purchasing small bowls, but instead, I encountered a series of obstacles that left me feeling frustrated and disenchanted.

I sincerely hope that you will take my feedback into consideration and work towards improving the availability of products on your website, as well as implementing features that will enhance the customer experience. I value your brand and have been a loyal customer, but I cannot overlook the shortcomings that I encountered during this recent experience.

I trust that you will take the necessary steps to address these issues.

6 de janeiro de 2024
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Resposta da Yappy.com

Dear Mr Fewkes,

Thank you for taking the time to leave us this review, although I am saddened to hear you were disappointed with your recent experience with us.

Unfortunately our small bowls are currently out of stock, and we are awaiting an update from our products manager on when these will be back available.

As our bowls are all made to order, if a size is out of stock this would reflect across the whole product range and as such there would be no need to check individual designs. I do apologise for any confusion caused.

Furthermore, I have been unable to locate a customer account or order history from the details you have provided, and if this was your first experience with us I can only apologise that it was disappointing.

Kind Regards,
Rhian

Classificada 5 em 5 estrelas

Happy dogs…

I bought some gifts for Christmas again this year, the products and service are brilliant.
Very quick delivery even on personalized goods. Animals are a family member and to see them opening gifts is second to none.
Giving a gift to a friend with a new puppy is second to none. Let's make people and pet's happy. Well done to the Yappy team. 👍

25 de dezembro de 2023
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Resposta da Yappy.com

Hey Susan! 🙋

Thank you so much for taking the time to leave us this furnomenal review! 💜

Hearing such amazing feedback from our customers means the absolute world 🌎 to us, so a massive thank you to you for choosing us for all your pawsonalised gifts! 🎁

Cannot wait to welcome you back! 👋🏻

Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

A personal touch service, great quality and reasonable prices

A nice and user friendly website with a bit of a personal touch. There is a good variety of items to choose from of great quality and reasonable prices. I have bought several personalised items from Yappy and am more than happy with all. Great attention to detail is given for all purchases which are always delivered in good time. I would not hesitate to recommend them for a unique and personal service at a reasonable price.

1 de janeiro de 2024
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Resposta da Yappy.com

Hey there Miss Ryan! 👋🏻

Thank you ever so much for this truly rebarkable review! 🥰

It certainly sounds like you had a wagnificent time shopping with us, and I'm equally as thrilled to hear you woofed your pawchases just as much! 💜

Please don't forget where we are next time! 🙋

Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Great purchases

I purchased 4 items as gifts and the recipients loved them. Great quality, nicely presented and timely delivery. Would highly recommend 😊

11 de dezembro de 2023
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Resposta da Yappy.com

Hey Anne! 🙋

Thank you so much for taking the time to leave us this wooftastic review! 💜

I'm elated to hear the recipients of your thoughtful gifts woofed them so much! 🎁

You know where we are next time you need a furrific pawsonalised gift! 👋🏻

Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Wonderful gifts

Wonderful gifts - have bought many things for my own family’s dogs in the past. This time, I ordered tea towels for a friend that were personalised with her pup. So sweet! Website is easy to use, delivery is swift, and the products are fabulous!

8 de dezembro de 2023
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Resposta da Yappy.com

Hey there Margaret! 👋🏻

Thank you ever so much for leaving us this pawsome review! 🥰

It means the world to us to hear such pawsitive feedback from our woofly customers, and it's also great to hear the gifts you pawchased were well received! 💜

Be sure to come back again real soon! 🙋

Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Excellent all round

“Excellent site with great options and such fun ideas. Being able to match up a face to that of our dog was brilliant. We ordered a book which was personalised and the beautiful hardback came in a high-quality presentation box making the present even better for the recipient. We all loved it. ”

20 de dezembro de 2023
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Resposta da Yappy.com

Hey Gill! 🙋

Thank you so much for taking the time to leave us this furnomenal feedback! 🥰

It's wooftastic to hear how much you loved your new pawsonalised book, they do make a pawsome gift! 🎁

We'd love to welcome you back again soon! 👋🏻

Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Another great Yappy gift

I have had a number of goodies from Yappy and they have always been excellent quality - latest a personalised notebook. I always look there first for new gift ideas

22 de dezembro de 2023
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Resposta da Yappy.com

Hey there Janice! 👋🏻

Thank you ever so much for leaving us such a wagnificent review of your recent experience! 🤩

It's mutterly amazing to hear how much you have woofed your pawchases over and over again! 🥰

Do come back again real soon! 🙋

Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Arrived within time frame given

Arrived within time frame given. Mug and book good quality and made my brother laugh.

19 de dezembro de 2023
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Resposta da Yappy.com

Hey Theresa! 🙋

Thank you so much for taking the time to leave us this furbulous ⭐⭐⭐⭐⭐ feedback!

It's great to hear we were able to get your pawsonalised goodies to you in good time, and that you woofed them! 💜

Hope to see you again soon! 👋🏻

Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱

Classificada 5 em 5 estrelas

Very Happy yappy thank you all the…

Very Happy yappy thank you all the products I have bought from you have been 💯 just brilliant. Cards calendars and throws also my ROXANNE dog bowl wonderful. Thank you so much . Keep up the brilliant work you do to keep our pets happy 😊 xx

2 de janeiro de 2024
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Resposta da Yappy.com

Hey there Cheryl! 👋🏻

Thank you ever so much for leaving us this wagnificent review! 💜

I'm pawsitively thrilled to hear how much you and Roxanne woofed your pawchases! 😍

We'll certainly keep up the good work so long as we have pawsome customers like you! 🙋

Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱

Classificada 1 em 5 estrelas

We are really disappointed

We are really disappointed. Our Dog should have been in the puzzle but sadly was not. This was brought as a gift for my wife for Christmas.
There is no contact phone number to communicate with the company that we can find either.
We have emailed the company who are not open now until after the New Year and await their response

30 de dezembro de 2023
Opinião espontânea
logótipo da Yappy.com

Resposta da Yappy.com

Hey Suzanne,

Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your Yappy order.

Sadly I cannot locate an order related to the email address you have provided, and cannot locate any communication from yourself.

I have reached out, but if this has not been received please can you contact the team at help@yappy.com and we can certainly look into this further for you.

Kind Regards,
Rhian

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