Yellow Jersey Cycle Insurance Opiniões 

306
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic Company. Insurance easily arranged at a great price point. Unfortunately, I had an accident and had to use the insurance - having my helicopter evac and treatment covered was simple and ha... Ver mais

Classificada 5 em 5 estrelas

Claimed my Insurance for my cycling accident on 29th December 2023. Hit by car on my birthday is definitely not a good start. Connor Peter from yellow insurance assist me with helmet insurance claim a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm an experienced 56 year old cyclist. I had the dreaded misfortune of being knocked off by a motorist in June '21. I was very pleased to have Yellow Jersey Insurance. My bike claim was handled brill... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Nothing but praise for the Yellow Jersey team (especially Jonathan) who have been dealing with my claim after a big mtb crash. Damage replacement/reimbursements for my helmet, clothing and some bike... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros de bicicleta
  2. Companhia de seguros de desporto

Escrito pela empresa

We believe riding a bike is one of the best things in life. Whether it’s for fun or fitness, it’s all about getting out there and enjoying the ride.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

306 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(306)

12 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Quick resolution

Very quick to resolve & receive a payout. Thanks. (My claim was for a replacement helmet after a crash.)

6 de dezembro de 2023
Opinião espontânea
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Resposta da Yellow Jersey Cycle Insurance

Hey! Thanks for the kind review and glad to hear that your claim was settled quickly. Hopefully you weren't injured in the crash and are now back on the bike! Thanks again, Team YJ.

Classificada 5 em 5 estrelas

nice chat with support

great experience. nice chat with the support.

13 de dezembro de 2023
Opinião espontânea
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Resposta da Yellow Jersey Cycle Insurance

Hello! Thanks for the kind review! Great to hear that our support team gave you five star service. Happy cycling, Team YJ

Classificada 5 em 5 estrelas

The dedicated service and explanation…

The dedicated service and explanation of the claim conditions made my application a great service experience. Sincere thanks.

13 de dezembro de 2023
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logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hi James, thanks for coming onto here and giving us a five star review! Certainly a nice way for us to start our day! Happy cycling, Team YJ.

Classificada 5 em 5 estrelas

Fast response and easy to work with

Fast response and easy to work with. Really appreciate it and thanks for helping me out in a time of need. Would highly recommend this valuable product to other cyclists

1 de dezembro de 2023
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logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hey Jason, Thanks for giving us such a nice review. Hopefully you're back out there enjoying the bike. All the best, Team YJ.

Classificada 5 em 5 estrelas

Blew me away

Connor is a star,

I honestly submitted a claim for my helmet with zero expectation, I want to say within 48 hours I had a reply, suggestion on how to claim my helmet via the brand as well as through Yellow Jersey and a prompt payment.

19 de outubro de 2023
Opinião espontânea
logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hey Christopher, Thanks so much for the kind review and great to see that we exceeded your expectations. I will share the review with Connor who I am sure will be delighted to read what you have written. Happy cycling, Team YJ.

Classificada 5 em 5 estrelas

Transparent and helpful

Very prompt, very transparent, amazing support. Laid out what this Yank needed to contribute to a smooth process. This is the way it should be for all customer service

2 de novembro de 2023
Opinião espontânea
logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hey there! Thanks for the review! Great to see that you were impressed with our claims service. Hopefully all sorted now and you're back on the bike. Happy cycling, Team YJ.

Classificada 5 em 5 estrelas

Wonderful

Very easy to file, super responsive folks, and no real hassle to get it all done. Wonderful experience.

21 de outubro de 2023
Opinião espontânea
logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hi Nathaniel, thanks for leaving us a five star review. Happy cycling! Team YJ.

Classificada 5 em 5 estrelas

Very efficient claims processing and…the best

Very efficient claims processing and friendly service, the entire claims application experience was excellent, thank you very much.

27 de outubro de 2023
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Resposta da Yellow Jersey Cycle Insurance

Hey Yan, Thanks for the five star review. Great to hear your claim went well! Team YJ

Classificada 5 em 5 estrelas

Very timely response

Very timely response, very clearly laid out calculation of settlement value
Easy to arrange settlement even to an account overseas

18 de outubro de 2023
Opinião espontânea
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Resposta da Yellow Jersey Cycle Insurance

Hey there Kat, Thanks for the kind review. Really pleased to read that you were happy with our service. Don't forget to recommend us to your friends =) Team YJ.

Classificada 5 em 5 estrelas

5-star service (Prompt & Helpful)

Thanks Jon for making the claim process so smooth and easy to understand. I really appreciate your help and the clear next steps. Keep up the good work!

13 de outubro de 2023
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Resposta da Yellow Jersey Cycle Insurance

Hello Ryleigh, thank you for your lovely review! I will be sure to pass on your kind words to Jon. Happy cycling =) Team YJ

Classificada 5 em 5 estrelas

Amazing service

Amazing service. Totally hassle free

9 de outubro de 2023
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Resposta da Yellow Jersey Cycle Insurance

Hey Charles, reading reviews like this really makes us super happy =) I'll be sure to pass on your kind words to our claims team. Stay safe and thanks for using Yellow Jersey. Team YJ.

Classificada 5 em 5 estrelas

I had a good service

I had a good service. My questions were answered well.

29 de agosto de 2023
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Resposta da Yellow Jersey Cycle Insurance

Hey Roger, thank you so much for the kind feedback. Happy cycling, Team YJ.

Classificada 1 em 5 estrelas

Claims process is beyond slow

Despite the claim on the front page of their website "Our customer-driven claims process is managed completely in house" it is outsourced to a company who do not respond to emails, and who have never heard of Ironman. I made a claim for reimbursement of hospital costs in the US on 25/08/23 and I'm still waiting a response almost a month later. Yellow Jersey have just said they do not deal with travel claims and will pass on my email. AVOID

20 de setembro de 2023
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Resposta da Yellow Jersey Cycle Insurance

Hello Andrea. I am sorry to read that you have been unhappy with the travel insurance claims service provided by CSAL. On notification of your dismay, we contacted CSAL on your behalf who have since given an update on your claim progress. Please keep in touch with our support staff if you have any further issues. Once again, I am sorry that CSAL have not met your expectations. Team YJ.

Classificada 1 em 5 estrelas

Yellow jersey were easy enough to deal…

Yellow jersey were easy enough to deal with. However ive had to submit a claim for a delayed flight. At first csa refused the claim after a 3 week wait. Despite me giving them the evidence from easy jet on the reason for the delay, meeting the criteria fkr a claim. Ive asked twice to be escalated.Now they wont respond. Called and told they will come back in 5 days. That was 3 weeks ago. Probebly wont use again for this reason.

1 de agosto de 2023
Opinião espontânea
logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Further to your recent review, We have requested your details and will open a formal complaint on your behalf against CSAL. We are sorry that the service that you have received has been below par and will do our best to resolve the issues highlighted above. Kind regards, Team YJ.

Classificada 5 em 5 estrelas

Good service and positive polite…

Good service and positive polite communication.

24 de agosto de 2023
Opinião espontânea
logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hello Kevin, thank you for the kind review. Great to see you have been satisfied with our service. Team YJ

Classificada 1 em 5 estrelas

Avoid at all costs

Avoid at all costs, they outsource their claims to another company and they are terrible to deal with. The process is painfully slow and I have still not been reimbursed for my claim more than 4 weeks later. There is no communication with the secondary company and it is difficult to get a hold of them and when you do it is pointless. AVOID AVOID AVOID

31 de agosto de 2023
Opinião espontânea
logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hello Anna, I am sorry that the third party travel claims handling company, CSAL, have been so slow. We have therefore raised a formal complaint against CSAL on your behalf and will monitor the progress of your claim. Once again, please accept our apologies for the poor service. Team YJ.

Classificada 5 em 5 estrelas

Helpful and straightforward when I had…

Helpful and straightforward when I had an injury which stopped me participating in a triathlon I had previously booked.

14 de agosto de 2023
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logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hi there, thanks for the kind review. Hopefully you make a speedy and full recovery. Kind regards, Team YJ.

Classificada 5 em 5 estrelas

Friendly and obliging service!

Friendly and obliging service!
After my bike crash I had to be operated on my shoulder and have to make physiotherapy for a long time to get back to my bike.
The insurance of yellow jersey with I have with my RCC membership helped me to pay a part of my expenditure.

2 de julho de 2023
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logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hello Bernhard, sorry to hear about your crash. I do hope you are making a speedy recovery and will be back on the bike very soon. Thank you very much for taking the time to give us a 5 start review, it really is appreciated. Kind regards Team YJ.

Classificada 5 em 5 estrelas

Great and super friendly support

Great and super friendly support. Proper and fast service. I absolutely recommend yellow jersey as my favourite insurer

11 de agosto de 2023
Opinião espontânea
logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hi Patrick, thanks for leaving us such a kind review and for recommending us to others. We are glad to hear you found our service was so fast. Happy cycling, Team YJ.

Classificada 5 em 5 estrelas

Yellow Jersey totally came through!

I had my freehub fall apart about 20 miles from home. After a £62 taxi ride I thought that was it until I remembered that I have cycle insurance through my Rapha membership.

The process to submit my claim via Yellow Jersey was incredibly straight forward and obviously the best bit - they actually said they would pay! My standard experience with insurance companies is protracted haggling over every penny, so to get this resolved fully, quickly and painlessly was a revelation.

Amazing service all round!

7 de agosto de 2023
Opinião espontânea
logótipo da Yellow Jersey Cycle Insurance

Resposta da Yellow Jersey Cycle Insurance

Hello John, Great to hear that our policy and service exceeded your expectations. Hopefully the freehub issue has now been resolved and you're back on the bike. Kind regards and thanks for the 5 star review! Team YJ

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