yourasteria.com Opiniões 570

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have purchased several rings from YourAsteria and they're always exquisite. Sizing is perfect. And delivery is always on time, and the shop always send updates to precisely track the shipment. The r... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The most amazing customer service I have ever received! The ring is gorgeous and exceptional quality! Shipping was exactly on time. Would absolutely order from this seller again!

Classificada 5 em 5 estrelas

No picture can do this beautiful, dainty (and yet still a statement) ring justice. The workmanship is obviously done with great care and craftsmanship. My daughter is already stating this will b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had an absolutely amazing experience with this jewelry seller through etsy. The ring is beautiful, there were regular updates on the status of the ring and any questions were answered quickly. Th... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

YourAsteria is a Ukrainian jewelry brand which creates handmade jewelry in silver, rose gold and yellow gold plating, 14k and 18k white, yellow, rose gold, platinum. Worldwide delivery. Lifetime warranty and 24/7 online support!


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

570 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 44% das suas opiniões negativas

Geralmente responde dentro de um mês

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Classificada 1 em 5 estrelas

Cheap looking and havoc to try and get a refund

I received a very cheap looking ring and returned it. All my emails suddenly started bouncing back once I confirmed to them the item had been returned. the tracking company confirmed your asteria received the item back from me on 15th October but i only heard from them regarding the refund 12 days later as soon as I raised a dispute with them through paypal. They tried to say they could only refund me once I closed the dispute which i checked with paypal and was incorrect and was a huge red flag. After several messages back and forth i recieved a partial refund after they took $25 for shipping costs (no proof) and a 25% restocking fee. I would not use this company again and the product was sadly not worth the cost . I had to pay VAT to recieve the item which I cannot get back although this is not the fault of the company but frustrating considering the item looked so cheap.

18/11 further to the response the restocking fee was 20% not 25% but the shipping fee was $25 so please do not pretend I made that figure up.

You never emailed me. None of my emails went through to you after I confirmed the item was returned.

You only bothered to acknowledge receipt of the package which was confirmed to be delivered days before AFTER I raised an issue with paypal.

You tried to make me close the paypal case and held my refund until I did this.

This is all in writing.

These people are scammers.

27 de outubro de 2025
Opinião espontânea
logótipo da yourasteria.com

Resposta da yourasteria.com

Thank you for your feedback.

We did receive your return and reached out to you by email several times, but unfortunately, we didn’t receive any replies from your side — nor did we receive any of your messages before the PayPal dispute was opened. You opened the dispute the day after the return was delivered, and only through that channel were we finally able to communicate with you.

Regarding your comment about a $25 shipping fee and a 25% restocking fee — this information is incorrect. We’re not sure where these figures came from. Our return policy is publicly available, and every customer can review it before making a purchase.

As stated there, a restocking fee applies because we do not resell returned rings — for hygiene and quality reasons, we recycle them instead. This ensures that every customer receives a brand-new item, never previously worn.

We always strive to offer both high-quality jewelry and excellent service, and we’re sorry that your experience didn’t reflect that.

Classificada 5 em 5 estrelas

OMG STUNNING 🥰

This company is absolutely lovely with top notch customer service, gorgeous jewelry, and fair price. I need to purchase another one because I was a little too rough with my last band 😬

2 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Everything with the ring is perfect and…

Everything with the ring is perfect and as expected! I love the design so much, I can not stop admiring it! Shipping was a tad bit quicker that anticipated so that's always great! The seller is very communicative! Thank you so much!!

23 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered a pretty little ring for a…

I ordered a pretty little ring for a friend. It was sterling silver with czs. It was just as in the pictures and I was very happy with it! It took awhile to get to me but I didn’t know it was coming from Ukraine. The company was in continued contact with me about where it was. Overall very happy and I would order from them again.

19 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Beautiful ring! Customer service was very responsive throughout the process. Shipping time is lengthy but worth it.

21 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

First of all, the customer service was excellent. They helped me a lot with my questions and explained everything in detail to me. Also they did a follow up ofthe purchase when being delivered and made sure it arrived to me with no problems.

Second of all, I purchased a ring from them. And it is so beautiful and denty, but being very comfortable at the same time. The design is everything I could ask for, it's very well thought and elegant but still very wereable.

17 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Perfection

The ring was exactly as pictured and is so beautiful. This was actually my second purchase from them because I loved my first one so much. The shipping was faster than expected even with a message letting me know that it’s handmade and can take a bit.

10 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Guter Service

Ich habe einen Verlobungsring hier bestellt. Der genauso aussah wie auf den Bildern.

Dabei hatte ich Fragen zu der Lieferung, da ich wegen der Einfuhr in die EU Sorgen hatte.
Das Team von yourasteria hat schnell geantwortet und mir die Sorgen genommen. Die Lieferung wurde für den Zoll so vorbereitet, dass ich nur noch bei dei Abholung, bei einer Poststelle in meinet nähe, die Gebühren bezahlen musste.
Der Support ist sehr nett und bemüht einem zuhelfen.
Ich würde da wieder bestellen, nur hoffentlich keinen Verlobungsring mehr 😉

Daher sehr zu empfehlen.

PS: Ich habe über etsy.com bei denen Bestellt.

4 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Ring Weißgold

Ich habe einen Verlobungsring gekauft und bin sehr zufrieden. Der Versand verlief schnell und ohne Probleme. Der Ring sieht wunderschön aus, ist sehr gut verarbeitet und entspricht genau meinen Vorstellungen. Meine Verlobte war begeistert. Ich würde jederzeit wieder dort bestellen!

31 de agosto de 2025
Opinião espontânea

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