Zak Learning Opiniões 

880
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I pretty much know nothing about computers. I contacted Zac Learning ref MS 2024 download. I came across a wonderful gentleman by the name of Fabian, well he gave up over an hour of his time,... Ver mais

Classificada 5 em 5 estrelas

If all companies had this ethos, then how good life would be. Purchased Office 2024 from Zak and then touched base with Fabian. He was just exceptional. Absolutely went above and beyond. He took remo... Ver mais

Classificada 5 em 5 estrelas

Emailed about an activation problem and was given a reply the next day which resolved my problem. Very pleased with service and outcome.

Classificada 5 em 5 estrelas

My old computer crashed so we bought a replacement. Fabian very kindly helped me get past a problem uploading my Office 2021 programme I bought from the company a few months ago. He helped me transfe... Ver mais

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4,5

Excelente

TrustScore: 4.5 em 5

880 opiniões

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1 estrela

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4,5

Todas as opiniões

(880)

49 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Prince2 - WOULD NOT RECOMMEND!

I have purchased the Prince2 coursework and exam. The videos provided do not coincide with the slides at all. The information they talk about during a module does not assist in passing the mock exam. I have just done module 3 and got 2/8 for their knowledge check exam.

I have searched their questions in the PDF version of the official module, using key words in their questions and it comes back with no relevant answers.

In my industry I have to undertake regular training like this and have never, ever had such a poorly designed training coursework. It is basically death by Youtube video, with what I assume is an AI voice over.

I would 10/10 NOT RECOMMEND!

4 de dezembro de 2024
Opinião espontânea
logótipo da Zak Learning

Resposta da Zak Learning

Hello Matthew,

Firstly, I would like to apologise for the disappointment you are feeling towards the PRINCE2 7th edition course content. We try our best to keep all our customers happy, so we will try to rectify your concerns as and where we can.

Please could you respond with any screenshots you may have, highlighting where in the course you have struggled, and this will help with making changes and improvements.

Once again, I do apologise for any inconvenience caused and I hope we can manage to turn this around for you!

Thanks
ZAK Learning

Classificada 5 em 5 estrelas

I had some issues downloading Office…

I had some issues downloading Office onto a new laptop. After sending some screenshots via email, Fabian responded with some clear, easy to understand instructions which worked a treat. This is the 2nd time I have bought Office from them and can highly recommend the aftercare, if needed.

27 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Had a problem with my Microsoft office…

Had a problem with my Microsoft office download. Contacted Zac Learning for some technical Assistance. I spoke with a young lady called Kelly.
Kelly went above and beyond to resolve my issue, it turned out to be an obscure add in that was causing the issue.
Many thanks to Kelly for solving the issue, she was so profesional and a pleasure to communicate with.

4 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great assistance from the Zak Learning Agents

When I received my latest Microsoft Office Package, I had some initial difficulty installing it on my PC. The Zak learning agent I spoke to, Kelly, was very helpful and patient in taking me through the various steps via a screen share and fully resolving the problem. A very professional and satisfactory service. Thanks

28 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant company

This is the second time I have used Zak-Learning and both times they were incredibly helpful. When I got stuck, I would email them and within a few minutes, yes, that's right, within a few minutes I got a reply helping me on to the next step. I have nothing but praise for this company. Thanks for all your help

24 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely superb service.

Absolutely superb service.
Purchased a lifetime installation of MS Office Pro 2021 but had an issue with the installation as it was being installed on the latest MS Surface 7th Edition Arm laptop. After a couple of email exchanges (very swift responses) I had to call (spoke with Fabian) who took the time to assess the issue remotely and talked me through the process to successful conclusion. Thanks again, Fabian.

16 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First class service when I needed it.

First class service when I needed it. I did have reservations when purchasing as always purchase microsoft but my goodness 100% would recommend. I needed some help and Fabian supported me. How nice it was to get such great customer service and so very helpful.

15 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant service

I was experiencing problems installing which even Microsoft could not help with. One email to cheap training, they provided all the steps and it as successfully installed.

9 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Office key that they provided me with…

Office key that they provided me with had been used to many times, so no access to office.

24 de setembro de 2024
Opinião espontânea
logótipo da Zak Learning

Resposta da Zak Learning

Hi Mary,

I am sorry to see you are disappointed with your purchase on this occasion,

We have emailed you directly to explain the reason for your error, this is because the instructions that were sent out to you with your product key have not been followed correctly. If you revert back to those, you will be able to activate successfully! :)

We are more than happy to help you get this activated and make this a smooth and easy process for you as we have explained in our email!

Thanks
ZAK Learning

Classificada 5 em 5 estrelas

Super support

As others have stated, thanks so much to Fabian. What a credit to your company he is. Nothing was too much trouble, he was so helpful and patient and I couldn't have had my software problems resolved without him today. Very knowledgeable in general and very friendly, this is a rarity this day and age. Thanks for fixing the issue I had and the patience alongside it.

17 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Having bought MS Office

Having bought MS Office, I found it wouldn't download properly. Fabian supported me with several emails until his guidance helped me get the job done. I can't praise him enough. He's a real asset to Zak Learning. Many thanks Fabian.

9 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Similar to the last review

Similar to the last review, didn't originally receive any email after redeeming Office 2021, but got the email after calling them. Office working fine after activation.

2 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I had purchased a software office 2021…

I had purchased a software office 2021 from wowcher but could not get it to redeem, I got in touch with Zak-learning and dealt with Fabian and he released it for me,then I had a problem downloading the program contacted Fabian again and he very kindly sorted it out for me. I cant praise Zac-learning enough, they have the patients and treat you like a human being well done.
Frank Fielder

9 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Had to format my PC so lost Office 2019…

Had to format my PC so lost Office 2019 I purchased from wowcher and couldn't find registration code, phoned Zak Learning for assistance and I had code emailed direct and they sent me Office registration code straight away, so everything sorted now.
Thanks for your help.

2 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I had an excellent service with everyone I dealt with from emails to telephone conversation. Fabian was fabulous, polite, professional and trustworthy. I will always recommend. It was one of the best customer service I have experienced. Thanks

20 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

MS Office 2019 Student and Home

When I bought MS Student and Home Office, although I had received the activation code promptly it did not seem to work. When the free trial ended I couldn't use any of the products. I emailed support at Zak, got a prompt reply, followed the instructions and bingo, it registered.

18 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Zak Learning - Fabian is a wizare

This is the second time i have contacted Zak Learning and again was very lucky to have Fabian help me out. The issue was that I couldn't print in colour from my laptop but could copy a colour document from the printer. Fabian was so helpful and got me up and running again. He is an absolute wizard and I cannot praise him enough. Five stars doesn't seem enough he deserves 100 stars.

13 de junho de 2024
Opinião espontânea

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