Instructions for no claims discount proof unclear. This is a second vehicle for me and I wanted to keep my no claims discount (NCD) on my other vehicle. I therefore stated that I had 0 no claims di... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Found it really difficult to understand the quote system, price quoted supposed to be guaranteed for 30 days then told it’s recalculated every time I log on?? What?? Then there’s the waiting on the ph... Ver mais
A empresa respondeu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Ver mais
A empresa respondeu
Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Informações de contacto
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Reino Unido
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bom
9 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Zenith Insurance
Hi Claire,
Thank you for your 5 star review and feedback. It's great to hear you found our service affordable and easy to use online.
Leanne
Avoid if you don't want to be ripped off
I am unable to email you at the address provided however my policy number is
138031658 02
Another extremely disappointing experience with this company.
On 2 February 2026 I updated my policy after purchasing a new car. I was charged an additional premium of £46.38 plus a £25 administration fee. While I was unhappy about the admin charge — as my previous insurer never applied one — I reluctantly agreed to proceed.
Today, I simply added my private registration plate, which was already on retention. For this minor amendment, I have now been charged a further £50 premium increase and another £25 administration fee.
In total, I have paid approximately £150 just to move my insurance onto my new vehicle and update the registration number. This makes no sense. It is the same car, same engine, same driver, same risk — the only change is the registration plate.
I have made similar amendments with other insurers in the past and have never been charged anything close to this, often nothing at all.
With my policy due for renewal in just two months, this experience has ensured I will not be renewing. This level of charging for basic administrative changes feels excessive and unjustified.
Avoid these at all cost
11 de fevereiro de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi,
Thanks for taking the time to share your feedback, and I’m really sorry to hear about the frustration you’ve had with these recent charges. I completely understand why you’d question the costs, especially when the changes feel minor and the vehicle itself hasn’t changed.
Our fees should always feel fair and transparent, so it’s disappointing to hear this hasn’t been your experience. We’d like to look into what’s happened and check whether everything has been applied correctly, as well as see what we can do to put things right for you.
Please email your policy details to social@zenithinsurance-bisl.co.uk so we can get in touch.
Leanne
What a rip off
Charged me £77 to cancel my insurance, absolutely disgusting. Never will i use them again. Her English wasn't too bad.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi Mark,
I'm sorry to hear you were unhappy with the cost incurred to cancel your policy with ourselves. We would love to explain this further with you. Please can you email your policy details over to social@zenithinsurance-bisl.co.uk so we can be in touch.
Kirsty
I was happy with taking out Insurance with Zenith.
I always look around and compare when choosing my van and car insurance when they come up for renewal and found Zenith was the best price.
10 de fevereiro de 2026
Resposta da Zenith Insurance
Hi Philip,
Thank you for taking the time to leave us your great review for your new van insurance policy with us.
Vicky
Good cover at a good price
Good cover at a good price. Decided to go with Zenith due to the price on the comparison Web site. The policy meets all of my needs
30 de janeiro de 2026
Resposta da Zenith Insurance
Hi Stuart,
Thank you for taking the time to leave us your five-star review!
Welcome to Zenith Insurance.
Vicky
Car insurance
Applied on line very easy to do .very good layout even for people with limited computer knowledge and the price was good
30 de janeiro de 2026
Resposta da Zenith Insurance
Hi Anthony,
It's fantastic to hear you found it easy to insure with ourselves online!
Kirsty
Very happy with the price i was given…
Very happy with the price i was given for my truck many thanks
28 de janeiro de 2026
Resposta da Zenith Insurance
Hi Jeremy,
Thank you for taking the time to leave us your five-star review!
Vicky
Resposta da Zenith Insurance
Hey Bobby,
Thank you for taking the time to leave us your five-star review!
Vicky
Easy website and instant quote
Easy website and instant quote. Cover immediately and documents sent. Great price also.
26 de janeiro de 2026
Resposta da Zenith Insurance
Hi Mr G Penney,
I'm pleased to hear you found the website easy to use and were happy with the price offered!
Kirsty
Resposta da Zenith Insurance
Hi Nick,
Thank you for your feedback! We're delighted to hear that you found the setup easy and that we came recommended by a friend, there's no better compliment. We’re glad the process was smooth for you, and we appreciate you choosing us.
Leanne
Resposta da Zenith Insurance
Hi Jason,
Thank you for sharing your feedback! We're really pleased to hear that everything has been easy and straightforward for you so far.
Leanne
Great service reasonable price.
28 de dezembro de 2025
Resposta da Zenith Insurance
Hi Jackie,
Thank you for taking the time to leave us your five-star review!
Vicky
Had a policy with Zenith last year and…
Had a policy with Zenith last year and it was great - I only left as the price was not compeititve when I renewed. The customer service was the best I have ever had from an insurance company and I hope to be back.
28 de janeiro de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi Joshua,
Thank you for your feedback and review. We’re really pleased to hear you had such a positive experience with us and that our customer service stood out.
We completely understand that price is an important factor when renewing, and we’re sorry we couldn’t offer a more competitive premium this time. We hope you’ll consider us again in the future, and we’d love to welcome you back when the time is right.
Thanks again for taking the time to leave a review.
Leanne
easy to talk too,and helpful
28 de janeiro de 2026
Resposta da Zenith Insurance
Hi Yàñà,
Thanks for taking the time to leave your review and feedback with ourselves. We're pleased to hear you found our customer services team easy to talk to!
Kirsty
Nothing but hassle
26 de janeiro de 2026
Resposta da Zenith Insurance
Hi Ryan,
Thank you for taking the time to leave a review. We’re really sorry to hear that your experience felt like nothing but hassle — that’s certainly not what we aim to deliver!
We’d really like the opportunity to understand what went wrong and see if we can help put things right. We will be in touch.
Thanks again for your feedback — it helps us improve!
Laura
a very simple change
a very simple change over all explained very simply also may take a week or so for proof of ncb but got that early so all's good
22 de janeiro de 2026
Resposta da Zenith Insurance
Hi Paul,
Thank you for taking the time to review your recent experience with us!
Vicky
Very easy to change helpful easy to…
Very easy to change helpful easy to understand operator quick and painless and great deal
7 de janeiro de 2026
Resposta da Zenith Insurance
Hey,
Thank you for taking the time to review your recent experience with us!
Vicky
Dont bother with Zenith
Probably the worst car insurance company to ever deal with!! Their underwriter Markerstudy dont keep you updated when you have an accident and leave your case open without you knowing.. they dont answer your calls or even reply to emails. Still have a case open with them since last 3 years which is on going for the other party who walked out his car at the time of the accident wants to claim personal injury!!! Well good luck as I have witnesses...
23 de janeiro de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi,
Thank you for sharing your experience. We’re very sorry to hear about the difficulties you’ve faced with your claim and understand how frustrating this must be.
We acknowledge that delays and lack of updates can be upsetting, so that this can be addressed and looked into further, please can you send your policy details to me at social@zenithinsurance-bisl.co.uk.
Vicky
My daughter lost a full year no claims discount.
My daughter (21years) HAD to cancel her insurance policy with Zenith, due to the current underwriters not insuring her new car. I have never heard anything like it in my 40yrs of driving. She lost (almost) a full years no claims discount. She had two more payments to make !! She now is back to 3 instead of 4ys. At 21 every year counts cost wise. She would have even been liable to cancellation fees, even though SHE WASN'T the one cancelling the policy. However after expressing my complete incredulation that that was the case, they waived the fee. Thank you to Ashton for his help. Although Zenith did lose a customer now and in the future. Your underwriters are questionable to say the least.
22 de janeiro de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi Lisa,
Thank you for sharing what happened with your daughter, it’s completely understandable why you’re feeling frustrated. Losing almost a full year’s no claims discount at her age is significant, and it’s certainly not the experience we would want for any customer.
I’m really sorry that the underwriter was unable to insure her new car, leaving her with no option but to cancel. I can appreciate how unfair that must feel, particularly when the decision was out of her control. While I’m glad Ashton was able to waive the cancellation fee, I understand why the situation as a whole has been disappointing.
We’d like to review what happened in more detail to see if there’s anything further we can do to help. Please email the policy details to social@zenithinsurance-bisl.co.uk so we can get in touch.
Leanne
Fantastic service,couldn’t have been…
Fantastic service,couldn’t have been easier to set up my insurance,very happy with the quote I got so went forward with it,very happy
22 de janeiro de 2026
Resposta da Zenith Insurance
Hi Sean,
It's amazing to hear you found the service with ourselves was fantastic!
Kirsty
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.