Instructions for no claims discount proof unclear. This is a second vehicle for me and I wanted to keep my no claims discount (NCD) on my other vehicle. I therefore stated that I had 0 no claims di... Ver mais
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Leia as opiniões dos outros
Found it really difficult to understand the quote system, price quoted supposed to be guaranteed for 30 days then told it’s recalculated every time I log on?? What?? Then there’s the waiting on the ph... Ver mais
A empresa respondeu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Ver mais
A empresa respondeu
Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Informações de contacto
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Reino Unido
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bom
9 mil opiniões
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Contacted the customer service by…
Contacted the customer service by telephone. Line dropped in the first minute of automation. Second call guy hung or line dropped after 5 minutes. 3rd call guy hung up or line dropped after and hour, guy I spoke to still not resolved issue and didn't seem to understand the companies business. 4th lady sounded better said guy 3 was completely incorrect (i said so how do i trust you if 2 people say completely opposite answers). Requested a call back to my complaint over customer service issues but hoping to get someone who knows. Around 2hrs on call all advisers going away to ask there advisers
19 de janeiro de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi John,
I'm sorry to hear about the issues you have been having with our customer services team. Please can you email your policy details over to social@zenithinsurance-bisl.co.uk so we can try and assist you further.
Kirsty
Easy and Helpful
Very easy and straight forward to get a quote and very helpful and clear when I phoned to ask some questions.
17 de janeiro de 2026
Resposta da Zenith Insurance
Hi Stephen,
It's fantastic to hear you found it straightforward getting a quotation with ourselves!
Kirsty
Resposta da Zenith Insurance
Hey David,
Thank you for your 5 star review.
Rachel
Terrible trying to get through to them…
Terrible trying to get through to them is a nightmare, they seem to want you to chat to a bot, shop around for better.
6 de janeiro de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi Russell,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience trying to get in touch — we know how frustrating that can be, and it’s certainly not what we want for our customers.
Your comments have been noted and shared with the team, as we’re always looking at ways to improve how easy it is to reach us and get the support you need.
If you do need help please email your policy details to us at social@zenithinsurance-bisl.co.uk we’d still love the opportunity to assist and turn this around for you.
Thanks Laura
AVOID AT ALL COST
Useless customer service, call centre in india that cannot even get registration numbers correct you spend ages on the phone repeating yourself. AVOID AT ALL COST. May be the cheapest but absolutely shocking i certainly wouldn't like to rely on them if i needed them. Reported to the ombudsman. 4 HOURS OF MY LIFE WASTED DONT WASTE YOURS
5 de janeiro de 2026
Opinião espontânea
Resposta da Zenith Insurance
Hi,
Thank you for taking the tie to leave us your review. We’re really sorry to hear about the frustration you’ve experienced, that’s not what we want for any of our customers.
If you would like us to look into this for you please email your policy details to social@zenithinsurance-bisl.co.uk so we can review your policy and see if we can help.
Thank you,
Rachel.
Customer service is none existent
Customer service is none existent. Waited 45 min for somone to pick up the phone
5 de janeiro de 2026
Resposta da Zenith Insurance
Hi Mr Simpson,
Thank you for your feedback, and we’re very sorry for the long wait you experienced. We understand how frustrating this is and apologise for the inconvenience caused.
We’re aware that wait times can be longer than expected at busy periods, and we’re actively working to improve our service levels. Thank you for your patience and for bringing this to our attention.
I will be in touch shortly to assist you further.
Vicky
Absolutely useless
Absolutely useless. Customer service team hang up on you, you send them proof of no claims used on another policy they decline it without even notifying you and then email the day before Christmas Eve to say they need to speak to you and all th relevant departments are closed. Refuse to put you through to a manager or anyone that can advise on anything.
24 de dezembro de 2025
Resposta da Zenith Insurance
Hi Nathaniel,
Thank you for taking the time to leave your review and feedback with ourselves. We're sorry to hear you were unhappy with the service recieved when certain documentation has been requested. We will be in touch to try and assist you further.
Kirsty
Absolute shambles of an insurance…
Absolute shambles of an insurance company cancelled my policy because I didn’t tell them I had insurance cancelled when I never and it was a renew
Tryed to speak to someone on the phone but couldn’t understand them and they couldn’t understand me Really would not use this company ever again
23 de dezembro de 2025
Opinião espontânea
Resposta da Zenith Insurance
Hi Noel,
Thanks for sharing your feedback. We’re really sorry to hear about the frustration you’ve experienced, that’s not what we want for any of our customers.
If you would like us to look into this for you please email your policy details to social@zenithinsurance-bisl.co.uk so we can review your policy and see if we can help.
Leanne
Just don't use them, it's not worth it
A terrible experience from start to finish. Despite providing my proof of no claims several times, spending hours on hold, and using multiple formats, they now want to increase my premium or charge a cancellation fee. Save yourself the time, and use a proper company.
22 de dezembro de 2025
Resposta da Zenith Insurance
Hello Stuart,
Thank you for taking the time to leave your review!
We’re really sorry to hear about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide, especially after you’ve spent so much time trying to resolve the issue and supplied your documents multiple times.
We’d genuinely like the opportunity to look into this properly and see if we can put things right for you, we will be in touch with you shortly.
Thanks Laura
I’m very disappointed with my…
I’m very disappointed with my experience with Zenith Insurance. The customer service was very poor overall. I tried using the virtual/online chat and waited around 20 minutes just to get a reply, which is unacceptable when you need timely assistance.
Changing my car on the policy was also extremely expensive due to very high administration charges. In fact, it worked out cheaper to take out a brand-new policy with another provider rather than update my existing one, which says a lot.
Speaking to a human advisor wasn’t much better. Communication was difficult, and it was hard to clearly understand the representative, which made the process more frustrating than it needed to be.
Unfortunately, based on this experience, I would not use Zenith Insurance again or recommend them to others.
16 de dezembro de 2025
Opinião espontânea
Resposta da Zenith Insurance
Hi Ryan,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. This is clearly not the level of service we want to provide.
Waiting that long for a response on online chat is frustrating, especially when you need help quickly, and we apologise for the delay you experienced. We’re also sorry to hear your concerns regarding the cost of changing your vehicle and the administration charges involved. We understand how disappointing it is when updating an existing policy feels more expensive than taking out a new one elsewhere.
It’s also concerning to hear that communication with an advisor wasn’t clear or helpful, as we know how important this is when resolving policy matters.
Your feedback has been shared with the relevant teams so these issues can be reviewed. We regret that your experience has led you to feel this way and appreciate you bringing this to our attention.
If you would like to send your policy details to me at social@zenithinsurance-bisl.co.uk I would be happy to take another look at this for you.
Vicky
Partial refund but still think online changes should be free
I had previously left a negative review re fees and charges for amendments and cancellation. I was promptly contacted by customer services who did offer a partial refund as a gesture of goodwill. I was of course grateful for this offer and will receive £35 back out of £85 fees that were charged. Customer service maintained that the fee was inline with their policy but I just felt that they should re look at this as £85 of fees to change a REG and cancel is ALOT.
I do still maintain that simple amendments should be able to be done online without being penalised with a fee like many other insurance providers offer. This, I feel, would be more fair and lead to customer loyalty and retention.
I can see that fees seems to be a common disgruntlement from customers from previous reviews and it’s a shame that this company don’t seem to listen to these reviews as they probably would retain ALOT more customers if they did.
I therefore have amended my review to mid stars rather than one star. I do appreciate the company reaching out and partially resolving my complaint.
11 de dezembro de 2025
Opinião espontânea
Resposta da Zenith Insurance
Hi Becky,
Thank you for updating your review and sharing your thoughts so clearly. We really appreciate you recognising the goodwill gesture and adjusting your rating.
We completely understand your point about amendment and cancellation fees feeling high, and your suggestion about making simple changes online is very valid. Feedback like yours helps us see where we can improve, and we’ll make sure it’s passed on to the right team.
We’re glad we could partially resolve things for you, but we’ll be in touch to see how we can help further. Thank you again for taking the time to share this.
Leanne
Resposta da Zenith Insurance
Hi Viktor,
Thank you for your 5 star review and feedback. It's great to hear you’re happy with your insurance.
Leanne
Shameful company
They took out our money for auto renewal, even though we said we didn’t want auto Renew! They said we have to wait 7 days to get our money back. Still no refund after a week , Second phone call and the say we have to wait another 7 days
We are pensioners and can’t afford to be messed about like this, money is very short for us , but they don’t care. I’m disgusted with this company. You took it out at a click of a button , but takes you 2 weeks to put it back . Absolutely ridiculous. Beware of this company, it’s shameful.
29 de novembro de 2025
Opinião espontânea
Resposta da Zenith Insurance
Hi Kim,
I'm sorry to hear you were unhappy with the automatic renewal of your policy and refund timescales. I can confirm that we follow the stardard refund timescales and although the funds may show as taken from your account, this doesn't always mean we have them straightaway. Please email your policy details over to social@zenithinsurance-bisl.co.uk so we can look into this further for you.
Kirsty
Resposta da Zenith Insurance
Hi I H,
Thank you for your 5 star review! It's great to hear you found our communication was good!
Kirsty
Resposta da Zenith Insurance
Hey Richard,
Thank you for taking the time to leave us your fab five-star review!
Vicky
Resposta da Zenith Insurance
Hello,
Thank you for sharing your experience!
We’re thrilled to hear that you found our website easy to navigate.
A warm welcome to Zenith Insurance — we’re delighted to have you with us!
Thanks,
Laura
Very easy to get cover online
Very easy to get cover online. Easy site to navigate and saved over £100 with tool insurance included. As renewing insurance goes it was a pleasant experience.
25 de novembro de 2025
Resposta da Zenith Insurance
Hey Peter,
Thank you so much for taking the time to leave us your fab five-star review!
Vicky
Excellent service
13 de novembro de 2025
Resposta da Zenith Insurance
Hi Willem,
Thank you for your 5 star review!
Rachel
Resposta da Zenith Insurance
Hi Islam, Thank you for your great 5 star review.
Rachel
Resposta da Zenith Insurance
Hi,
Thank you for your 5 star review and feedback. It's great to hear you had an excellent experience with our customer service.
Leanne
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