Instructions for no claims discount proof unclear. This is a second vehicle for me and I wanted to keep my no claims discount (NCD) on my other vehicle. I therefore stated that I had 0 no claims di... Ver mais
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Leia as opiniões dos outros
Found it really difficult to understand the quote system, price quoted supposed to be guaranteed for 30 days then told it’s recalculated every time I log on?? What?? Then there’s the waiting on the ph... Ver mais
A empresa respondeu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Ver mais
A empresa respondeu
Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Informações de contacto
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Reino Unido
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bom
9 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Would not use your company you tell…
Would not use your company you tell lies and don't tell the truth only tell the truth when I recorded the conversation
21 de novembro de 2025
Resposta da Zenith Insurance
Hi Craig,
I'm sorry to hear you were unhappy with the service received from our customer services team. We will be in touch to see how we can assist you further.
Kirsty
Hello
Hello, I am very happy with this insurance and it is very easy to access.
23 de novembro de 2025
Resposta da Zenith Insurance
Hi,
Thank you for your 5 star review and feedback. We’re delighted to hear you’re happy with your insurance and that accessing it was easy.
Leanne
Resposta da Zenith Insurance
Hi,
Thank you for your 5 star review and feedback. It's great to hear you found the system easy to navigate.
Leanne
Utter lack of customer care
Update: following my one-star review, Zenith gave me an email address that actually allowed me to speak to a person, and a £45 additional refund. That's nice of them and I updated my review as a result. However, the issue remains that if a company is going to rely on an online chat system to communicate with all customers who can't use the phone, then their chat system should actually work.
I paid over £300 for my van insurance. When I needed to cancel after 4 months, the refund was just over £13. I have been trying to query this for weeks, but the online support team is *never* available - you either have to "try again later", or you get put on hold waiting so long for someone to answer that the system logs you out, and you have to start all over again. The telephone team is only open during regular working hours, when I am at work. I know that insurance companies make it as hard as possible to get any money out of them, but I have *never* received such poor customer care from *any* company in 30 years of driving.
20 de novembro de 2025
Opinião espontânea
Resposta da Zenith Insurance
Hi,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your cancellation and the challenges in reaching our support team. This is not the level of service we aim to provide.
To help us review your case and provide a detailed explanation regarding the refund, could you please email us your policy details at social@zenithinsurance-bisl.co.uk? Once we have this information, we’ll investigate and get back to you as quickly as possible.
Thank you for giving us the opportunity to resolve this for you.
Leanne
Efficient service and fair prices
Efficient service and fair prices. Would recommend.
8 de novembro de 2025
Resposta da Zenith Insurance
Hi,
Thank you for your 5 star review and feedback. We’re so pleased to hear you found our service efficient and our prices fair. Your recommendation means a lot to us!
Leanne
very good price
very good price, maximum speed and it covered all my wishes that I had! Thanks
10 de novembro de 2025
Resposta da Zenith Insurance
Hi Petru,
Thanks for the great 5 star review!
Kirsty
I asked for your cheapest price and…
I asked for your cheapest price and you delivered so it's a simple Thank you.
16 de novembro de 2025
Resposta da Zenith Insurance
Hey Tom,
Thank you so much for your great review!
Vicky
A very pragmatic online process
A very pragmatic online process. Compared to others Zenith appear more readily accessible for direct contact too which gives customer reassurance.
4 de novembro de 2025
Resposta da Zenith Insurance
Hi Michael,
Thanks for such a fantastic 5 star review and feedback! It's great to hear you found us more readily accessible!
Kirsty
JUST TRY CANCELLING !
Our renewal quote included hefty "Admin Fee" that made Zenith uncompetitive so 3 weeks before renewal we phoned to cancel. Spoke to a computer - who wanted us to wait 15 minutes to speak to a human. We renewed elsewhere thru a comparison site (that included a much cheaper quote from Zenith) - but they then later advised we had another policy - while Zenith wrote to say our payment had (thankfully) declined (or they would be taking money off the refund - including a £50 Admin Fee). Now they want to charge us a part Premium (do you think you're insured if you don't pay ?) and an Admin Fee. This is an American company with American business practices - smile at you while its working for them and bite you when it isn't. BE WARNED
15 de novembro de 2025
Opinião espontânea
Resposta da Zenith Insurance
Hi Paul,
I am very sorry to hear that we have automatically renewed the policy when you have set it up cover elswehere and are now facing full cancellation fees to cancel.
Please send your policy details to me at social@zenithinsurance-bisl.co.uk so that I can look into this further for you.
Vicky
Great prices
14 de novembro de 2025
Resposta da Zenith Insurance
Hi Robert,
Thanks for your 5 star review!
Kirsty
This company is very competitive on…
This company is very competitive on price especially when you look at the policy details.
4 de novembro de 2025
Resposta da Zenith Insurance
Hi Peter,
I'm pleased to hear you found the premium offered for insurance with ourselves was competitive!
Kirsty
Easy to deal with and good prize for…
Easy to deal with and good prize for our car insurance.
28 de outubro de 2025
Resposta da Zenith Insurance
Hi Gilmour,
Thanks for your review and feedback!
Kirsty
Very good and easy talking to and good…
Very good and easy talking to and good price if you pay one off payment rather than monthly I would suggest ..,
5 de novembro de 2025
Resposta da Zenith Insurance
Hello Shahram,
Thank you for your great feedback!
We’re so pleased to hear you found it easy to chat with us and that our pricing worked well for you. Paying in one lump sum can definitely be a smart way to save, and we’re glad you spotted that option.
Thanks for choosing Zenith Insurance!
Laura
Resposta da Zenith Insurance
Hello Kris,
Thank you for taking the time to leave your 5 star review!
It's brilliant to hear that you found our website easy to navigate and you are happy with your price.
Welcome to Zenith Insurance!
Laura
Resposta da Zenith Insurance
Hi Glen,
Thank you for your 5 star review and feedback. We’re so glad you found our quote easy and straightforward.
Leanne
Resposta da Zenith Insurance
Hi Paul,
Thank you for your 5 star review and feedback. I'm pleased to hear you found the process quick and you're happy with our prices.
Leanne
So easy to deal with,also very…
So easy to deal with,also very competitive price
4 de novembro de 2025
Resposta da Zenith Insurance
Hello,
Thank you for your feedback!
We’re delighted to hear you found us easy to deal with and that our price was competitive.
Welcome to Zenith Insurance!
Thanks Laura
Resposta da Zenith Insurance
Hey,
Thank you for taking the time to leave us your review!
Vicky
Resposta da Zenith Insurance
Hey,
Thank you for taking the time to leave us your five-star review!
Vicky
Resposta da Zenith Insurance
Hey,
Thank you for taking the time to leave us your five-star review!
So pleased that you are happy with our service.
Vicky
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