Update: Zenith did get in touch to say that they urgently wanted to speak to me. When I called and eventually got through, I was told that they needed copies of our driving licences - I have alrea... Ver mais
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Leia as opiniões dos outros
Called to change my address, this generated a premium change of £0.42 yes you are reading that correctly 42p. This company cannot process payments for less than £1, and advised that payment was not ne... Ver mais
A empresa respondeu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Ver mais
A empresa respondeu
Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Informações de contacto
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Reino Unido
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bom
9 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Good easy and good
5 de outubro de 2025
Resposta da Zenith Insurance
Hi Michael Sheridan,
Thank you for your five-star review!
Really pleased that you found us to be good and easy.
Vicky
Every thing was really easy,really…
Every thing was really easy,really quick to complete and really good price.
22 de setembro de 2025
Resposta da Zenith Insurance
Hi I U,
It's fantastic to hear you found everything really easy and quick to complete!
Kirsty
car insurance
Good company to deal with straight forward cover options to suit your needs. Recommended company!
20 de setembro de 2025
Resposta da Zenith Insurance
Hi Neil,
Thank you so much for taking the time to leave us your five-star review and recommendation!
Vicky
Useless communication
Useless communication, after taking full payment for my policy. Threatened to cancel my policy even though the documents they asked for were sent. Didn’t recognise my new reg for two weeks after the policy was set up which I tried speaking to them about but got a very vague response. I’m not sure whether my insurance was valid at this point? When I was finally able to change the reg after multiple attempts in the online account they charged me £20 for the pleasure of doing it myself.
5 de setembro de 2025
Resposta da Zenith Insurance
Hi Nigel,
I'm sorry to hear you were unhappy with the validation checks on your policy and the cost to amend your vehicle registration. We will be in touch to discuss this further with you.
Kirsty
I’ve had an excellent experience with…
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made sure I fully understood my coverage options. What impressed me most was how quickly they handed paperwork and sent to me. Very good price and options what to choose.
19 de setembro de 2025
Resposta da Zenith Insurance
Hi Julija,
Thank you for the excellent 5 star review! It's fantastic to hear you found the process was clear and straightforward from start to finish!
Kirsty
Resposta da Zenith Insurance
Hi Thomas,
Thank you for your review — we're glad you found it easy to use and we appreciate the 5 stars!
Leanne
Car insurance
The agent on the phone was really helpful , going through all my options and needs ,as someone useless with IT she gave me paper documents Thanks
5 de setembro de 2025
Resposta da Zenith Insurance
Hello Ian,
Thanks so much for your lovely review!
We're really glad our agent could guide you through everything and make it easy — especially with paper documents to suit your needs.
We're always here to help!
Thanks Laura
Resposta da Zenith Insurance
Hey Neill,
Thank you for taking the time to leave your 5 star review and feedback!
Welcome to Zenith Insurance.
Thanks Laura
Very good service
Very good customer service very helpful and friendly I'm new customer but I feel it's great company give good price aldo good offer and it's great it's not only online it have customer service as well so we discuss over the phone such a good experience i recommend this company
10 de setembro de 2025
Resposta da Zenith Insurance
Hi Irfan,
Thanks for the 5 star review! It's fantastic to hear you found our customer services team very friendly and helpful!
Kirsty
I recommend everyone to have insurance…
I recommend everyone to have insurance from this company really good company. I’m new customer but I’m happy.
22 de setembro de 2025
Resposta da Zenith Insurance
Hi F R,
Thank you so much for your five-star review and recommendation!
Welcome to Zenith Insurance.
Vicky
I had been with previous insurance…
I had been with previous insurance company for many years and moving over was clear and easy. They loggin it brilliant and easy to use getting clear view of all the documents needed.
Thank you
11 de setembro de 2025
Resposta da Zenith Insurance
Hi Lynnette,
It's brilliant to hear we could make your move from your previous insurer smooth and accessible. Welcome to Zenith.
Rachel
Resposta da Zenith Insurance
Hi I C,
Thanks for your 5 star review!
Kirsty
Helpful 100% honest and helpful service
Fast simple and very helpful
A pleasure no doubt a front leader in the insurance world
14 de setembro de 2025
Resposta da Zenith Insurance
Hi Darren,
Thank you so much for taking the time to leave us your five-star review!
So lovely to hear you that you consider us to be a front leader in the world of insurance and found us to be helpful.
Vicky
Pointless
Did buy car policy for my car payed for a full year in one go so now my car have some mechanical isues and its now in a garage, i don't know yet can it be fixed or not so did get onother car and was trying change my car on my policy but with some reason inssurer disade new car (vw touran) don,t meat criteria and can't by insured so basicly now my policy car is gone, i did pay for all year inssurance and i can't use it, that's total money waste and disrespect. I got now only one option cancel my policy and get another one cuz zenith policy is pointless in my eayes
16 de setembro de 2025
Opinião espontânea
Resposta da Zenith Insurance
Hi Andrius,
Thanks for sharing your feedback, and we're sorry to hear about your disappointment.
We understand how frustrating it must be not to have been able to transfer your policy to your new vehicle. Unfortunately, not all vehicles meet our underwriting criteria, and we’re sorry we couldn’t offer cover for your VW Touran.
If you need any further assistance or would like us to look into your policy in more detail, please email your policy details to social@zenithinsurance-bisl.co.uk and we’ll be happy to help.
Leanne
Zenith insurance website was easy to…
Zenith insurance website was easy to navigate. My insurance needs were satified quickly with a competative quote which I purchased.
A****
9 de setembro de 2025
Resposta da Zenith Insurance
Hey Peter,
It's fantastic to hear about your experience when setting up your policy. Welcome to Zenith.
Rachel
Resposta da Zenith Insurance
Hello Michal,
Thank you for taking the time to leave your 5 star review and feedback.
We're thrilled to hear you are happy with your quote.
Welcome to Zenith Insurance!
Thanks Laura
50 GBP Canellation fee, because they can't make a change on my policy...
Wanted to make a change from car to van 6 month into insurance, they can't quote me.
Wanted to make a change from car to another car 7 month into my policy, they can't quote me.
Got new insurance, came here to cancel this crap - 50GBP fee for cancellation. What a bunch of mean morons
13 de setembro de 2025
Opinião espontânea
Resposta da Zenith Insurance
Hi Ivan,
Thanks for sharing your experience—sorry to hear things didn’t go as expected. We’d really like to look into this further and help if we can. Please email your policy details to social@zenithinsurance-bisl.co.uk, and our team will be in touch.
Leanne
Very easy to do very happy
3 de setembro de 2025
Resposta da Zenith Insurance
Hi Michelle,
Thank you so much for taking the time to leave us your five star review.
Vicky
Zenith Complaints Department corrected earlier customer service mistakes
Since submitting my earlier review on Zenith policy regarding payment of cancellation fee, I was contacted by Customer Complaints Department, who have corrected earlier mistakes by their Customer Service staff and apologised for any inconvenience. Fee charged will now be refunded together with an amount for unused insurance cover period.
9 de setembro de 2025
Opinião espontânea
Resposta da Zenith Insurance
Hello Norman,
Thank you for taking the time to leave your review!
I am sorry to hear you are unhappy with the arrangement fee you have been charged after your policy automatically renewed.
When you take out a policy—whether online or over the phone—we let you know that it includes automatic renewal. This is designed to ensure your vehicle stays insured, even if the renewal date slips your mind, as continuous insurance is a legal requirement.
You can opt out of automatic renewal at any time via your online account or by reviewing your policy documents. If you choose to opt out, your policy will simply end on the renewal date without needing to contact us.
About three weeks before your renewal, we’ll send an email with your new premium and confirmation of your renewal status. If that email isn’t received, we’ll follow up with a reminder a week later. If emails aren’t successful, we’ll send a paper copy of your renewal invite by post.
If you email your policy details to us at social@zenithinsurance-bisl.co.uk we can look in to this further for you.
Thanks Laura
The best agency
1 de setembro de 2025
Resposta da Zenith Insurance
Hey B U,
Thank you for your great 5 star review.
Rachel
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