ZenLuxe.jp Opiniões 

Todo suuuuuper bien! El producto es exactamente como se mostró en las fotos, me mandaron la autentificación también y toda las dudas que tuve sobre el envío (que si puede ser larga pero lo vale) fueron super amables y atentos! Mega recomiendo y volveré a comprar también!

Item is really beautiful and as stated. You don’t have anything to worry about. It’s authenticated and true to their advertisement online. Customer service is top of the chart. They communicate till you received and after you received the item. ⭐️⭐️⭐️⭐️⭐️⭐️

I absolutely loved working with ZenLuxe.jp! I got all my questions answered about a Louis Vuitton wallet I have been looking for since early 2000. I was thrilled! Shipping was fast and it arrived packaged safely. I will definitely do more business with ZenLuxe in the future and tell anyone who is looking for any pieces they want to check you out.

5 star service! I recently purchased a bag I had been coveting for years- the team and ZenLuxe communicated with me every step of the way, relaying updates about the authentication process, and shipping. They even were tracking my purchase and sending regular updates. Not only is the bag better than I could have hoped, but the wonderful team at ZenLuxe went above and beyond to make my purchase as stress-free as possible. I will absolutely be back for more shopping!

I’m extremely happy with my purchase from Zenluxe. The condition of the bag is absolutely amazing — even more beautiful than in the photos!

I also experienced the communication with the company as very pleasant and reassuring. They always responded quickly and were very helpful and thoughtful throughout the process.

All in all, I highly recommend Zenluxe. They have a beautiful selection, and I will definitely order from them again!

I'm extremely impressed with Zenluxe's customer service! They went above and beyond to help resolve an issue with my package that was delayed at customs in Indianapolis. Their team worked closely and efficiently with the carrier FedEx to get the situation sorted out and made sure I was informed throughout the entire process. Their responsiveness, professionalism, and dedication truly exceeded my expectations. Thank you, Zenluxe, for your outstanding support and for ensuring my package was successfully delivered!

This place scammed me. I ordered and paid for a bag, my money was taken out of my account and I got my order confirmation. A day later I received an email saying my order was cancelled as the item was never in stock. Why would you have something displayed for sale if it was out of stock? Then finally I received my “refund” which wasn’t even the correct amount. They left me short money to top everything off with no explanation. An absolute disgrace. Please avoid this place if you don’t want to be scammed and have your hard earned money stolen off you.

Was delighted to discover ZenLuxe since I regretted not having had the time or awareness to shop while on my trip to Japan. It's the only place I would consider buying preloved from.

They are an online marketplace and have a huge selection from local luxury resellers. This brings so much choice from all over the country onto one platform which makes the process of shopping effortless and enjoyable.

Their site has a clean and calming aesthetic which makes browsing a pleasant experience.

I've made a couple of purchases and have been more than happy with them. Shipping is quick and items are well packed. There is something for every taste and budget and all items are certified with a 30 day return policy. Every package arrives with a discount coupon for your next purchase which is a nice gesture!

What sets them apart though is their quick and efficient customer support team which is always available for any queries big or small. This builds customer confidence. cultivates loyalty and trust and reflects the ethos of the company.

The only reason I'm giving it 4 stars is that the pictures and description of the items are not always precise or detailed enough to make a decision, especially for international buyers who would find it harder to return items after having paid import duties and taxes.

This is the only thing that needs to be worked on which would then make it totally deserving of 5 stars !

accurate condition ranks, sometimes even better, amazing packaging for safe delivery, incredible customer support. have made multiple purchases, and will continue.

Best experiences ever! I have purchased three separate items and the customer service is exceptional. Items are authentic and well priced. Questions are answered quickly and easily. Will definitely shop more!!

Products are exactly as described. I’ve made three seperate purchases and none have disappointed. If there is a scratch or defect on a product, a photo will be taken to show it clearly so you can be satisfied that what you see is what you get. My last purchase came with a worldwide recognised certificate of authenticity and the customer service I received when provide the certificate was simply amazing. The team are fantastic and make you feel as though you are their most important customer. Shipping is fast and they are careful to protect the item (even if it’s solid silver). I absolutely recommend purchasing from this store.

The item I purchased was exactly as described and in excellent condition. I am extremely happy with my purchase.

My new favourite obsession. I ordered an LV mini pochette from Zenluxe 2 weeks ago. You cannot get this mini pochette anymore in the model I got , it is an '08 model Im almost sure. The bag is in immaculate condition. From start to finish zenluxe were incredible. From answering any queries or questions I had , to emailing me updates to what stage the parcel was at after they posted it. It took 2 weeks to get from zenluxe to me in Ireland. There was a custom charge , which I didn't mind paying as this little bag is currently €620 online and I got it for €310 so I was delighted with that savings. I will 100% purchase from zenluxe again. I go on every night to have a browse. Thank you very much.

ZenLuxe is a fantastic and trustworthy online store!
The beautiful vintage Chanel bag I ordered was delivered with DHL (I choosed and payed for DHL because it was a bit faster delivery), in the amount of time predicted by ZenLuxe.
The bag was nicely packed, in excellent vintage condition, no bad smell.
The shipment tracking worked well.
I highly recommend ZenLuxe, it is a very reliable online store.
Thank You!

I am absolutely smitten by this company.
The Gucci bag I just purchased from them is like new.
Their bag selection, quality as well as their prices are amazing.
What's priceless is the peace of mind that you are getting genuine article because their bags are professionally authenticated by "entrupy".
A big plus is their super fast shipping.
This is a very efficient ,responsible, trustworthy company.

ZenLuxe is now my go-to for pre-loved luxury goods! Because they have so many sellers under their umbrella, you can always find what you’re looking for and in the condition you want. They have everything; old or new releases, it’s all there. Prices are usually insanely good *Bonus for US shoppers- there’s no cost for standard shipping or taxes and I can always find a discount code.* Shopping the site is easy as they provide detailed descriptions and clear photos of each item. In the event you have additional questions about an item, they have an ‘Ask the Seller’ button on each listing. I always hear back with clarification within a day. I love this level of customer service because it can give peace of mind when purchasing something that’s not coming directly from the manufacturer. Other sites don’t offer this kind of experience.
I’ve made over a dozen purchases in the last couple months with ZenLuxe and only had an issue one time where an item didn’t meet my full expectations. Contacting customer service is easy and they reply fast. Not only did they assist me with returning my item but it was hassle free and they were so gracious and understanding. Not something you find these days. They really do go above and beyond to provide support for their customers.

I’ve had an incredible experience with this company. I have ordered multiple items on separate occasions and the items all come as described. Each item is packaged perfectly and secured in the box. Their customer service department is top notch!!!
I’ve had to reach out to them a few times regarding customs, and although it’s out of their hands by then, they always went the extra mile to help me figure things out. I make Zenluxe my first go to when searching for a specific item/bag. They almost always have what I am looking for! Will be ordering from them on a regular basis!

Zenluxe is an amazing place to get pre-loved great-condition luxury items at a great price. This is my second time shopping with Zenplus, but my first time shopping with their newly established luxury arm, Zenluxe. I have gotten some great vintage and non-vintage pieces from their platform thanks to the YouTube influencer Minks4All a.k.a. Minnie.

For this time around, there was a delay in shipping, not on their part, but on the part of the USPS. Their customer service was excellent and they reassured me and were on top of things when I had questions.

I will continue to shop on this platform because the items that I have gotten authenticated have come back authentic, each time. And again, their prices are better than other resellers, even ones in the US. For the condition I’ve gotten my items in, other resellers would have charged me $500+.

You can’t go wrong with getting beautiful, authentic pieces, in great condition for an amazing price!

I'm very satisfied with both the goods and the customer support. Cheryl SOH handled the order with great care and even helped resolve complications with customs clearance. Thank you very much again, and I recommend shopping here

Well maintained genuine products. Customer service was great, goods arrived in wonderful conditions. I had couple of requests about my order, Cheryl SOH at Zenluxe took my questions seriously, always respond promptly. Very happy with the experience.