I initially faced an issue with my parcel being returned due to an "incomplete address," even though I’d successfully received orders at the same address before. From the very first message, Zen... Ver mais
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Excellent customer service. After encountering issues with standard shipping due to the situation in the Middle East, they didn’t give up and managed to get my package to me at their expense. I highly... Ver mais
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Ordered a few bundles of manga from them. Used express shipping, shipped via FedEx to my door from Japan to southern Africa within a week. Customer support is super fast and very helpful. The goods... Ver mais
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Ich platzierte die Bestellung WN9 am 1./2. März, als Versanddatum anvisiert war der 10.3. Das ist ein großes Zeitfenster, aber verständlich, da es eine Vermittlerplattform ist. Heute in den japanisc... Ver mais
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Informações sobre a empresa
- Plataforma de comércio online
- Loja de acessórios de moda
- Loja de figurinos
- Loja de malas e bolsas
- Loja de hobbies
- Mercearia japonesa
Escrito pela empresa
ZenPlus is an e-commerce platform where you can buy goods directly from Japanese retailers with the click of a button. We take special care to curate only the best shops for our marketplace, so you can rest easy knowing you will get top quality products at reasonable prices.
Informações de contacto
Japão
- zenplus.jp
4,0
Bom
133 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Exceptional Customer Support – They Made It Right!
I initially faced an issue with my parcel being returned due to an "incomplete address," even though I’d successfully received orders at the same address before. From the very first message, ZenPlus Support was quick, attentive, and proactive. They investigated the issue with La Poste, confirmed the error, and reshipped my package at no extra cost all while keeping me updated every step of the way.
What stood out most was their persistence and care: they monitored the new shipment, provided tracking details, and even followed up until delivery was confirmed. The team was polite, patient, and genuinely committed to resolving the problem. My package arrived safely, and their follow-up message showed they truly value their customers.
A minor hiccup turned into a 5-star experience thanks to their outstanding service. If you want a company that takes ownership and goes the extra mile, ZenPlus is it.
Thank you, ZenPlus Team you’ve earned my trust !
2 de junho de 2026
Opinião espontânea
Resposta da zenplus.jp
Dear cliente,
Apologies for the delayed response.
Thank you very much for taking the time to share such a thoughtful review. Our small team at ZenPlus truly appreciate your kind words!
While we're sorry for the inconvenience caused by the initial delivery issue, and are glad that you were able to receive the package eventually.
Your feedback means a great deal to us, and we will be sure to strive to maintain the same standards. Thank you again for your patience, trust, and support. We look forward to serving you again in the future.
Warm regards,
ZenPlus Team
Excellent customer service
Excellent customer service. After encountering issues with standard shipping due to the situation in the Middle East, they didn’t give up and managed to get my package to me at their expense. I highly recommend this company to everyone—this wasn’t my last order.
5 de maio de 2026
Opinião espontânea
Resposta da zenplus.jp
Dear Radek Malík,
Thank you so much for your kind words and for your patience throughout the shipping process.
We truly appreciate your understanding!
We are happy to know that you are satisfied with our service despite the shipping issues caused by the Middle Eastern conflict.
Thank you again for your recommendation and continued support — we look forward to serving you again for your next order!
Kind regards
ZenPlus Team
The website says everywhere that it…
The website says everywhere that it ships worldwide, but for some reason at checkout it says that it doesn't ship to Finland. Zenplus just wasted an hour of my time.
13 de maio de 2026
Opinião espontânea
Resposta da zenplus.jp
Dear Unhappy,
We are very sorry for the frustration and for the time this caused you.
We would appreciate the opportunity to look into this issue further and troubleshoot it with you.
Please contact our customer support team, and we will be happy to investigate this for you.
Kind regards
ZenPlus Team
Excellent customer service
The customer service helped me resolve my issue in a fast manner. Also they kept me updated on my products.
Regards,
Edwin from Singapore 🇸🇬
5 de maio de 2026
Opinião espontânea
Resposta da zenplus.jp
Dear Edwin,
Thank you so much for your kind review!
We are very glad to hear that our customer service team was able to resolve your issue quickly!
We truly appreciate your support and hope you enjoy your purchase. We look forward to serving you again in the future!
Kind regards
ZenPlus Team
I bought another Morisaka plushie as a…
I bought another Morisaka plushie as a present and it arrived quite quickly. Everything was well packed! Very happy to shop for presents with ZenPlus!
24 de fevereiro de 2026
Opinião espontânea
Resposta da zenplus.jp
Dear Cheryl,
Thank you very much for your kind message!
Our team is delighted to hear that your Morisaka plushie arrived quickly and that everything was safely packed.
Thank you for choosing to shop with ZenPlus!
Your feedback means a lot to our team, and we look forward to assisting you again whenever you are looking for another gift.
Kind regards,
ZenPlus Team
Leider umständlich und unzuverlässig
Ich platzierte die Bestellung WN9 am 1./2. März, als Versanddatum anvisiert war der 10.3. Das ist ein großes Zeitfenster, aber verständlich, da es eine Vermittlerplattform ist. Heute in den japanischen Morgenstunden kam das Storno meiner Bestellung. Man hat es also knapp 12 Tage nicht geschafft, die Verfügbarkeit des Produktes zu verifizieren. Da stellt sich mir die Frage, warum man dem Seller so lange Zeit gibt und den Kunden unnötig hinhält.
Ich finde es unmöglich, das Geld von Kunden derart lange zu blocken und dann nur eine lapidare Infomail zu schicken. Es war meine erste Bestellung via eine japanische Plattform und ich hatte vertraut, da ich die hohe Servicequalität aus Aufenthalten im Land kenne. Jetzt bin ich aber wirklich unsicher, ob ich noch einmal so eine Plattform nutzen werde nach dieser wenig vertrauenswürdigen Erfahrung.
12 de março de 2026
Opinião espontânea
Resposta da zenplus.jp
Dear Sandra,
Thank you very much for your message and for taking the time to share your honest feedback with us.
First of all, we would like to sincerely apologize for the disappointment and frustration this experience has caused you. We completely understand how upsetting it must feel to wait for an order confirmation for several days, only to later receive a cancellation notice.
As a marketplace platform, we work with independent sellers and must first secure the item from them before we can proceed with shipping. In this case, despite several follow-ups on our side, the seller unfortunately did not provide the item within the required timeframe. Because we cannot proceed with authentication and shipment without receiving the item, we ultimately had no choice but to cancel the order in order to prevent any further delay.
We truly regret that this process took longer than expected and that the communication you received felt insufficient given the circumstances. Please rest assured that feedback such as yours is taken very seriously, as it helps us improve both our seller management and our communication with customers.
We completely understand that this experience may have affected your confidence in using a Japanese platform, and we are genuinely sorry that your first order with us did not reflect the level of service you expected and deserved.
Your refund has already been initiated and will be returned to your original payment method according to your payment provider’s processing time.
Should you consider giving our platform another opportunity in the future, we would be very grateful for the chance to provide you with a much better experience next time.
Once again, we sincerely apologize for the inconvenience caused and truly appreciate your understanding.
Kind regards,
ZenPlus Customer Support
Excellent Customer Service
I ordered a plush that was shipping from Japan to Chicago and the international portion went smoothly but once it got handed off to the last-mile carrier (UniUni), things got messy. The delivery kept getting rescheduled and it was nearly impossible to get ahold of anyone for updates. ZenPlus, though, was AMAZING. They were incredibly responsive, stayed on top of my case, and communicated clearly every step of the way. They genuinely went above and beyond to make sure I received my plush in time for Christmas. Super kind, professional, and helpful. I’m really grateful and will absolutely order from them again.
17 de dezembro de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear Jennifer S,
Thank you so much for taking the time to share your experience and for your kind words.
We are truly sorry for the inconvenience you faced with the last-mile delivery. Your patience and understanding throughout the process were greatly appreciated.
We are incredibly grateful for your trust and look forward to serving you again in the future.
Kind regards
ZenPlus Team
customer service representatives are…
customer service representatives are proactive and helpful. it was a wonderful and hassle free experiences purchasing via your platform.
i cannot recall the exact date of purchse.. guess around 9-12 nov 2025.
Good choice for online shopping with overseas delivery.
9 de novembro de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear klp,
Thank you so much for this fantastic feedback!
We are delighted to hear that our customer service representatives were proactive and helpful, making your purchasing experience wonderful and hassle-free.
We truly appreciate your support, and thank you again for taking the time to write this!
We look forward to serving you again soon.
Kind regards
ZenPlus Team
DO NOT SUPPORT, SCAMMED OUT OF 200 CAD
I got the the limited edition black otter plush form morisaka and the quality is horrible. The stitching is bad and has stuffing coming out between the gaps. Also I noticed compared to the older pushes I have, it has less stuffing. It is upsetting as I payed 170 for one plush. To rub salt in the wound, zenplus uses a shady shipping company that makes you pay extra fees to recieve your product; in total I paid over 200 cad just because they were holding my plush hostage. They used to use FedEx or Canada post which were trustworthy companies that had custome support. But the company they use has no support and their helpline automatically hangs up on you if you click Japan to Canada shipping. The only thing they do is tell you cough up the money. Also zenplus itself has a horrible return policy and is unsupportive. I highly recommend you do not buy from this company. I cannot even enjoy something I was really excited for because of this money hungry company
25 de novembro de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear Jay,
We sincerely apologize that your experience and the overall process has been so negative. We want to assure you that this is not the experience we aim to provide.
We are very sorry to hear about the poor quality of your plush, including the stitching and stuffing issues.
We take this feedback seriously and will open an investigation with Morisaka once we receive more information.
Please know that our priority is making things right.
Our support team is here to resolve any issues like this.
To begin the resolution process, we need to follow the guidelines for damaged items.
As stated in our 30-day return policy and FAQ:
Defective or Damaged Items: Buyers must provide photos of the damage.
If approved, the buyer will be reimbursed for return shipping, and a full refund or replacement will be issued after inspection.
We understand your deep frustration with the unexpected customs and duties charged by the carrier. To clarify, unfortunately, these customs fees are government-mandated taxes for importing goods into Canada and are not collected by ZenPlus. We have no control or influence over this charge.
Please drop us an email with photos of the damaged/defective plush at customersupport@zenplus.jp. We will review them and work quickly to provide a resolution.
Kind regards
ZenPlus Team
Great service, friendly staff
I had a fantastic experience with this store. They processed and shipped my order very quickly. There was an issue with my country's postal service receiving the item (this is not due to ZenPlus, my country's postal service is just unfortunately slow) and ZenPlus even helped getting me into contact with the postal service to check on things. I couldn't ask for a better experience. Highly recommended.
26 de novembro de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear Kevalin Pillay,
Thank you very much for taking time out of your busy schedule to leave us a review!
We are thrilled that we could provide you with a fantastic experience from start to finish.
We truly appreciate you recognizing our team's effort, and we were happy to step in and help you navigate the postal service issue.
Thank you for the high recommendation—it means a lot!
Kind regards
ZenPlus Team
I bought a second Morisaka plushie from…
I bought a second Morisaka plushie from Zenplus for my niece in Australia. Express shipping was reasonable and it arrived within 5 days.
23 de setembro de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear Charmaine,
Thank you for taking the time out to leave us a review!
A second one! That’s amazing! We are delighted to know the Morisaka plushie arrived safely and quickly in Australia for your niece.
Thank you so much for your repeat order and for the great feedback.
Kind regards
ZenPlus Team
下單時填錯Email
下單時填錯Email，聯絡客服後有找到訂單，客服後續也用正確的Email跟我聯絡並持續追蹤訂單，也收到商品了，後續處理的很棒！
12 de agosto de 2025
Opinião espontânea
Resposta da zenplus.jp
您好，
感謝您撥空幫我們留下評價！
很開心能順利幫您找到訂單並完成寄送。
期待之後還有機會再為您服務，再次謝謝您的支持與鼓勵！
ZenPlus Team
I’ve been ordering something specific…
I’ve been ordering something specific and in bulk from zenplus every year for a few years now, & because they are shipping from japan to the US, we have to make special arrangements. They always go above and beyond to make sure I’m happy and it is a level of support most other commerce websites & marketplaces can’t even touch. Incredible customer service & support. Products always arrive quickly and in perfect shape. Highly recommended.
30 de julho de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear Max,
Thank you so much for your kind and thoughtful words!
We are delighted that your products arrive quickly and in perfect condition.
Your comments really encourages us to keep improving and doing our best.
We look forward to serving you again next year!!
Kind regards,
ZenPlus Team
Too high shipping cost.
I bought 2 packs of miso and 2 bottle’s soy sauce. All worth 36 dollars. Yet ı paid 150 dollars including pp. Well the goods got stuck in the customs. Which is still my problem. Thats the end of buying from zenplus.
28 de julho de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear bulent nomer,
Thank you very much for your feedback.
We are sorry to hear about your experience, and we understand your concerns regarding the shipping costs and customs process.
As our company is based in Japan, your message was received outside of our operating hours. We appreciate your patience, and we sent your invoice earlier this morning as soon as our operations resumed.
Please note that international shipping fees are calculated based on the total weight, dimensions of the parcel, and destination. Customs clearance and any additional charges are determined by local authorities and unfortunately remain outside of our control.
We regret that this experience did not meet your expectations and will take your feedback into consideration as we continue to improve our service.
ZenPlus Team
I ordered a Sukajan
I ordered a Sukajan. Which got to Bulgaria in about a week using the non express shipping. I messed up the recepient names and could not pass customs. I contacted Zenplus asking them to fill a form for recipient name change. Support contacted me next day and explained in detail how the procedure works and that they are additional handling fees for the request and it might not work. After I confirmed 3 times that I am ok with paying the fee and issuing the form to my customs even though it might not work, Zenplus filled the form. The form had no tracking and I was unable to contact local(Bulgarian) customs for 2 weeks, meanwhile I was almost chating with Zenplus on a daily basis(seems like it is easier to contact a country with a 6 hours difference than local customs...).
I assume that Zenplus was checking my parcel status on a daliy basis as well because just a day after there was some movement with the parcel they notified me about it. A few days later I received my parcel.
I am very happy with the purchase, everything was as describe. I loved the fast reaction of the Support( even though it was my fault for messing up the recepient names). I would use them in the future and would recommend to anyone that looks for authentic Japanese goods!
27 de maio de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear Stoqn,
Thank you so much for taking the time out of your busy day to leave us such a glowing review — we truly appreciate it!
Above all, we’re thrilled to hear that your order finally arrived, especially after all the uncertainty. It was a real pleasure serving you, and we look forward to doing so again in the near future.
In the meantime, enjoy your purchase to the fullest!
Kind regards
ZenPlus Customer Support
I regularly order from Zenplus
I regularly order from Zenplus, and each time I had questions, the staff was responsive (via IG) and helpful. They are also very transparent with inventory, warehouse, and shipping updates. They go above and beyond to make sure my order is received and all contents arrive safely.
23 de junho de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear Elaine,
Warm greetings from ZenPlus.
Thank you very much for taking the time to provide us your feedback.
We are thrilled to hear that you had enjoyed your shopping experience with us!
Please enjoy the items that you have ordered, and we look forward to serving you again in the future.
Kind regards
ZenPlus Team
Do not buy from this website. Scammers and unhelpful
Scummy way of dealing when the seller does not reply. They do not offer to get the product from different supplier/store and instead cancels that item and ships your current items. If you have a heavy item with few smaller items. they will cancel the heavy item and issue the smaller items that cost 20$ with $100+ shipping without any solution.
19 de maio de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear Abdul Baari,
Thank you for posting here on Trustpilot. We appreciate all feedback and have requested information from you through this site. If you can help us better understand what happened we might be able to assist you and also make sure any improvements needed are implemented.
We are looking forward to hearing from you.
Best regards,
ZenPlus Team
Fast delivery and great experience!
I bought Sencha, Karigane and Hojicha tea leaves. Shipping was incredibly fast, it took only 10 days from the day i ordered to arriving at my doorstep in Germany.
I didn't have to pay any additional customs fee/VAT when it arrived and it got through german customs quickly.
Will definitely order again when I'm running out of tea!
29 de abril de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear Linda,
Thank you for posting here on Trustpilot. It is very much appreciated and we hope to see you on ZenPlus soon again. The stock of Japanese tea can be quite up and down at times, due to the popularity of this beverage, but we are happy to hear you found what you were looking for.
Best regards,
ZenPlus Team
Great experience
I've placed two orders within days and honestly I was a little bit worried since I've never heard of this site before :) I'm glad I had given it a chance! the shipping time was really great and the price for the products were almost the same on the brand's domestic website. Even the standard shipping (to Germany) took less time than expected and it cleared customs without problems.
Time it took from placing the order until the day I've received the package
Standard shipping: 09.03.2025-20.03.25
Express shipping: 11.03.2025-17.03.25
I've also had a third order that I've cancelled. But the refund (PayPal) didn't happen immediately. So I've contacted customer service and got an answer the very next day. It can take up to a few days until the money is back on your account! :)
The only "negative" thing might be the high shipping cost even if you would order only small/light things🥲
Nevertheless I'm waiting for my third order to arrive right now😁
17 de março de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear Momo,
Thank you for taking time out of your day to post here on Trustpilot. It is very much appreciated by all of us over here. Also, thank you for pointing out the shipping and refund times. Those are both very important things we always work to improve.
We hope to see you soon again.
Best regards,
The ZenPlus team
I have emailed the company asking for…
I have emailed the company asking for feedback of my orders but their customer service did not respond. I expect that their service to be more responsive. I have ordered bags in the past, I am agood customer. So I do not why they have not responded to my emails.
11 de fevereiro de 2025
Opinião espontânea
Resposta da zenplus.jp
Dear April Cruz,
Thank you for posting here on Trustpilot. I have requested order details from you here, and also tried to locate any messages from you in our system. I do think I found one message that may be from you and I have asked customer support to reply immediately.
Once I can confirm it is your email, I will comment here again.
Our apologies for any inconvenience.
Best regards,
Mikael Makino
ZenPlus
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