I initially faced an issue with my parcel being returned due to an "incomplete address," even though I’d successfully received orders at the same address before. From the very first message, Zen... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent customer service. After encountering issues with standard shipping due to the situation in the Middle East, they didn’t give up and managed to get my package to me at their expense. I highly... Ver mais
A empresa respondeu
Ordered a few bundles of manga from them. Used express shipping, shipped via FedEx to my door from Japan to southern Africa within a week. Customer support is super fast and very helpful. The goods... Ver mais
A empresa respondeu
Ich platzierte die Bestellung WN9 am 1./2. März, als Versanddatum anvisiert war der 10.3. Das ist ein großes Zeitfenster, aber verständlich, da es eine Vermittlerplattform ist. Heute in den japanisc... Ver mais
A empresa respondeu
Informações sobre a empresa
- Plataforma de comércio online
- Loja de acessórios de moda
- Loja de figurinos
- Loja de malas e bolsas
- Loja de hobbies
- Mercearia japonesa
Escrito pela empresa
ZenPlus is an e-commerce platform where you can buy goods directly from Japanese retailers with the click of a button. We take special care to curate only the best shops for our marketplace, so you can rest easy knowing you will get top quality products at reasonable prices.
Informações de contacto
Japão
- zenplus.jp
4,0
Bom
133 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
Great service, great communication, parcel arrived early in mint condition, would definitely buy from again.
16 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Matthew Helm,
We really appreciate you taking the time to post here on Trustpilot. Thank you so much for doing it. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus team
Everytime I order from Zen Plus my…
Everytime I order from Zen Plus my orders have arrived to me mostly on time that the delivery was to be made. Everything went good.
20 de fevereiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Kenneth Ballantyne,
Thank you so much for taking the time to post here on Trustpilot. We really appreciate it and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus team
Resposta da zenplus.jp
Merci beaucoup d'avoir commenté sur Trustpilot. Cela nous fait chaud au cœur et nous espérons vous revoir bientôt sur ZenPlus !
Sincèrement,
L'équipe ZenPlus
Resposta da zenplus.jp
感謝您的評論！期待您再次使用ZenPlus。
來自ZenPlus團隊
Love zenplus
Zenplus is a great find of a website , I used it to purchase some shinada global plushies, they have great deals and prices on them, and other things like figures. Shipping from Japan took less time than I expected ( around 2 weeks ) I would recommend zeplus to anyone , as long as you don’t mind the expensive delivery fee’s ( An unavoidable thing for International delivery )
20 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Todd,
Thank you for taking the time to post about ZenPlus here on Trustpilot. The whole team appreciates it. Yes, international delivery can get expensive, and we are always working to lower these costs as much as possible without sacrificing safe packaging. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus team
Great Find!
I ordered something I couldn’t find in usa and zen impressed me with quick service, quality product, and excellent packaging
8 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Jonas Keys,
Thank you for posting about ZenPlus here on Trustpilot. All of us over here appreciates every review and it is great to hear you could get what you needed. We hope to see you soon again.
Best regards,
The ZenPlus team
Impeccably packed
Items are always well packed and swiftly delivered.
23 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Emiry Brown,
Thank you for posting here on Trustpilot. Every review is truly appreciated. The packing team is really doing their best to make sure every item arrives safely. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus team
I was a bit skeptical at first but...
I was a bit skeptical at first but I took a chance and I am honestly pleasantly surprised by how quickly it shipped and arrived. It was packed well and the prices were very reasonable especially shipping to the US. I will definitely be using this service again.
24 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Teshi Hyena,
Thank you for posting about ZenPlus here on Trustpilot. The whole team really appreciates it and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Fast shipping and well packaged
Fast shipping and well packaged. Really nice Cthulhu mahjong set at a very good price.
Thanks
17 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Steve,
Thank you for posting here on Trustpilot. We really appreciate it and it is nice to hear you are enjoying your mahjong set. Hope to see you on ZenPlus marketplace soon again.
Best regards,
The ZenPlus Team
This was my first time ordering there…
This was my first time ordering there and I was a little sceptical but everything worked fast and the product is just what I wanted. Will definitely use it again👍🏻
12 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Ellie Stark,
Thank you for taking the time to review ZenPlus on Trustpilot. It is very much appreciated and it is great to hear that we lived up to your expectations. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Horrible service
Horrible service. I ordered a a zojirushi ricecooker and an adaptor for the SE plug it comes with. They cancelled the Zojirushi without emailing me and shipped the adaptor which costs $7.5 with an international shipping fee of $36. The Zojirushi is cancelled according to my 'Orders' page and I have emailed them about it but they take 5 days to respond if not more in my experience. The shipment is already with FedEx and the shipment weight is 300g, clearly just the adaptor item. They haven't confirmed cancellation via email nor refunded the money for the cancelled Zojirushi which costs around $350. Please avoid this website unless you're looking to get ripped off. I will update this review if they fix the issues.
20 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Abdullah,
Thank you for posting here on Trustpilot. Something has clearly gone wrong here and we apologize for that. We have requested information through Trustpilot to be able to pinpoint your order and help you with this issue.
Best regards,
The ZenPlus Team
Dear Abdullah,
Though we haven't heard from you here on Trustpilot, we did hear from customer support that you have been fully refunded. If there is anything we can do to assist further, please do not hesitate to contact us here or through other channels.
Best regards,
The ZenPlus team
The product was exactly what was…
The product was exactly what was advertised, it came well packaged and relatively fast!
18 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Camila L,
Thank you for taking the time to post here on Trustpilot. We all appreciate it very much over here. Good to hear you received your package in a timely manner.
Best regards,
The ZenPlus Team
Ordered a few bundles of manga from…
Ordered a few bundles of manga from them. Used express shipping, shipped via FedEx to my door from Japan to southern Africa within a week. Customer support is super fast and very helpful. The goods are packed very safely with multiple layers of wrapping and did not experience any issues from them. Would 100% recommend over anything else if you want to buy from Japan, the prices for the individual items are not bad at all.
Cheers guys.
12 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Marcus,
Thank you for taking the time to post a detailed review here on Trustpilot. Every review is appreciated by the teams all the way from warehouse, packing and shipping to offices and it is great to hear feedback about packages traveling that kind of distance. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Highly Recommended
Great service…. Open communication…
Excellent, all around…
18 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Sandy Sweezey,
Thank you for posting here on Trustpilot. Each and every review is very much appreciated by the whole team and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Excellent communication
Excellent communication, perfect transaction.
10 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Rachel Romano Kelly,
Thank you for taking the time to post on Trustpilot. It is very much appreciated by the whole ZenPlus team and we hope to see you on our marketplace soon again.
Best regards,
The ZenPlus Team
Received on time as promised
Shipment received on time as promised and the packaging was made well with no damages on the outside and inside. Products are in great condition and same as photo presented in website. Very reliable.
30 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear INTIPORN FUANGAROMYA,
Thank you for posting about ZenPlus here on Trustpilot. We really appreciate all reviews and comments and hope to see you again on ZenPlus in the near future.
Best regards,
The ZenPlus Team
Safe and secure shipping
Safe and secure shipping. Otters came in perfect condition!
7 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Onyx King,
Thank you for reviewing ZenPlus on Trustpilot. We really appreciate every single review and are hoping to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Best price on the planet. Quality goods.
Best price anywhere. Super fast shipping. Great product. Very pleased with the service.
4 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear J.W. Coulter,
Thank you very much for reviewing ZenPlus here on Trustpilot. We truly appreciate the time and effort spent and hope to see you on our marketplace soon again.
Best regards,
The ZenPlus Team
Excelent!!!
9 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Mikel Villa,
Thank you for posting here on Trustpilot. It is truly appreciated by everyone at ZenPlus. We hope to see you soon again.
Best regards,
The ZenPlus Team
I'm so thankful to have a place to buy…
I'm so thankful to have a place to buy these items. Great communication and a safe place to buy international gifts
9 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Heather,
Thank you for taking time out of your day to post about ZenPlus here on Trustpilot. The whole team is grateful for each review. We hope to see you soon again on our marketplace.
Best regards,
The ZenPlus Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.