I initially faced an issue with my parcel being returned due to an "incomplete address," even though I’d successfully received orders at the same address before. From the very first message, Zen... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent customer service. After encountering issues with standard shipping due to the situation in the Middle East, they didn’t give up and managed to get my package to me at their expense. I highly... Ver mais
A empresa respondeu
Ordered a few bundles of manga from them. Used express shipping, shipped via FedEx to my door from Japan to southern Africa within a week. Customer support is super fast and very helpful. The goods... Ver mais
A empresa respondeu
Ich platzierte die Bestellung WN9 am 1./2. März, als Versanddatum anvisiert war der 10.3. Das ist ein großes Zeitfenster, aber verständlich, da es eine Vermittlerplattform ist. Heute in den japanisc... Ver mais
A empresa respondeu
Informações sobre a empresa
- Plataforma de comércio online
- Loja de acessórios de moda
- Loja de figurinos
- Loja de malas e bolsas
- Loja de hobbies
- Mercearia japonesa
Escrito pela empresa
ZenPlus is an e-commerce platform where you can buy goods directly from Japanese retailers with the click of a button. We take special care to curate only the best shops for our marketplace, so you can rest easy knowing you will get top quality products at reasonable prices.
Informações de contacto
Japão
- zenplus.jp
4,0
Bom
133 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good quality product
Good quality product, super adorable plush.
2 de janeiro de 2024
Opinião espontânea
Resposta da zenplus.jp
Dear Hal S Genejoke,
Thank you for taking the time to post on Trustpilot about ZenPlus. We really appreciate it and hope to see you soon again.
Best regards,
The ZenPlus Team
Resposta da zenplus.jp
Dear Marie Mesrobi M. Mesrobi,
Thank you for taking the time to post your thoughts here on Trustpilot. We're sorry if it might have taken longer for you to receive the items than expected. It could have been the holiday season of course, but we are happy to hear it was worth the wait and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Great shopping experience
Website navigation was clear and smooth, and I love my Shinada Global products!! Shipping was fairly quick, as well. A pleasure.
1 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Rachel B.
Thank you for your time to review us and post on Trustpilot. It means a lot to hear from you and it is great to hear you are enjoying your Shinada Global items. We hope to see you soon again.
Best regards,
The ZenPlus Team
Zen zone
First, I have to say that it was great to find a source for a truly Japan centric item. Their ordering process was smooth, communication sufficient and delivery exceeded promise. Well worth any premium paid for ordering in the US. It saved me a flight back.
20 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear paul fulton,
Thank you for taking the time to review ZenPlus here on Trustpilot. The whole team appreciates it. We hope to see you on our marketplace soon again.
Best regards,
The ZenPlus Team
Second time buying and it's not the last time, 100% satisfied again!
Don't be discouraged by recent negative reviews since it was the holidays (busy days) so the shipping would logically take a little while. This is my second time buying from Zenplus and I'm really so grateful because is a really good place to get your stuff from Japan.
I wanted to buy two items but one was not available in the page, however as long as there is new Dabi merch I will always come back♡
29 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Thayline .,
Thank you for taking the time to post about ZenPlus here on Trustpilot. We truly appreciate every single review. You are correct about the shipping times in December. It is understandably a busy time for many because of the holidays, and most certainly for the shipping companies. We hope to see you soon again on ZenPlus.
Best regards,
The ZenPlus team
Ordering and checking out was simple…
Ordering and checking out was simple and fast. The package arrived about a week fast than I was expecting from Japan.
23 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Nicole Elliott,
Thank you for taking time to post about us here on Trustpilot. We really appreciate every review. We hope to see you back on ZenPlus soon again.
Best regards,
The ZenPlus team
Fast shipping to US
I have ordered several times and items are always well packaged, good quality, and arrive quickly.
26 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Erin Cliber,
Thank you very much for taking time to review ZenPlus here on Trustpilot. The whole team appreciates it a lot. We are looking forward to seeing you on our store soon again.
Best regards,
The ZenPlus team
Resposta da zenplus.jp
Dear Anastasia,
Thank you for taking the time to post here on Trustpilot. Everyone at ZenPlus really appreciates it and we hope to see you soon again.
Best regards,
The ZenPlus Team
100% recommended
100% recommended, I am so happy with my Shinada Global plushies that arrived today! Great prices and SO cute!
Worst part is that it takes a little longer to get your stuff (if you live in a different country, in my case Denmark) but that is still so worth the wait once you get your package! I ordered on december 6th - and I had actually expected the delivery to take about a month, so I'm very pleasantly surprised!
And I love the prepaid taxes!
20 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Rebecca Cecilie Mette Teisen,
Thank you for taking the time and review ZenPlus here on Trustpilot. We very much appreciate it. It's great to hear your package arrived earlier than expected and we hope to see you on ZenPlus soon again!
Best regards,
The ZenPlus team
Excellent customer service
I have always received exceptional customer service from ZenPlus. My daughter collects Shinada Global plush and we’ve used them on many occasions. Yesterday I messaged them with a concern and they went over and above for me to make sure I receive my daughter’s Christmas gifts on time. Their service is second to none, I am so impressed with this company. Thank you ZenPlus for always coming through for us with excellent communication, fast shipping and order accuracy. We appreciate you and look forward to shopping with you again.
8 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Jenny Monast,
Thank you for taking time to review ZenPlus and post here on Trustpilot. We really appreciate the kind words and hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Very easy and quick
Very easy and quick, although the very big distance.
7 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Christian Sollfrank,
Thank you for taking time to review ZenPlus here on Trustpilot. We really appreciate it and hope to see you on our platform soon again.
Best regards,
The ZenPlus Team
Got free shipping on a bunch of items…
Got free shipping on a bunch of items from a specific source so I tried it out, the crackers came in completely pulverized but they were pretty tasty. I'd order again if there was free shipping, but I wish more items were offered.
18 de outubro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear hb,
Thank you for spending time to review here on Trustpilot. We appreciate it a lot, but are also interested in how we can do better. We spend significant time and effort to pack items and protect them as much as possible within reasonable limits in terms of weight and cost of shipping. We will be reaching out to understand more about your order and see if we can improve the packaging of that specific item.
Best regards,
The ZenPlus Team
Resposta da zenplus.jp
Dear Luka Bačelić,
Thank you for taking the time and reviewing ZenPlus here on Trustpilot. It is very much appreciated. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Service is good
Service is good. I will use your service again.
5 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear wJ Shuy,
Thank you for taking the time to post about ZenPlus here on Trustpilot. We really appreciate it and hope to see you soon again.
Best regards,
The ZenPlus Team
Just don't do it!! Shady policies!
I purchased 2 plushies on November 28th from Zenplus, thinking it would be plenty of time to get here for Christmas as they're a gift for my daughter (she REALLY wants them). I waited a few days and messaged the company asking when my order will ship and explaining how I need it for Christmas. I got a reply saying that they're currently in the process of moving warehouses and it would not ship until the earliest Dec 7th and that there's a very good chance it would NOT arrive in time for xmas, and that there's only a 2 hour window after placing your order that you can cancel the order, after the 2 hrs cancelation is impossible! I have NEVER experienced this before, normally as long as its not Shipped you can cancel. I have messaged them 2 more times but no reply in 5 days! I'm freaking out. I paid almost $20 for standard shipping which apparently
takes "several weeks. "I would be willing to pay the difference for express shipping if they would bother to message me back! I don't have the money this time of year to buy more in time and this is a very important gift. Please do not buy from this company they are shady, unethical. I paid through PayPal so I will try to go through them next since zenplus is not messaging me back..please, be warned, I wish I had been. Hopefully I can warn the people that need to hear this.
28 de novembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear April,
Thank you for taking the time to post your thoughts and review us here on Trustpilot.
I have looked at the communications we have received and yes, there was a delay in reply to your first contact due to the weekend. We do apologize for that and our customer support has contacted you regarding the shipping of your order and offered an alternative solution. If you haven't already done so, I would like to ask you to check for that message.
We understand that receiving items in a timely manner is extremely important, especially when it is Christmas presents for loved ones, and we will do our best to make that happen.
The move of our warehouse is just about complete and shipping is ready to resume at full capacity within 48 hours.
If you do have any further questions or concerns regarding this, please do not hesitate to contact us here or on any other channel.
Best regards,
Mikael Makino
ZenPlus
happy to find a japan proxy site that I like and can trust
First time purchasing initially had me feeling doubtful but after receiving the package I can say that shopping with zenplus was an enjoyable, easy experience. Zenplus is really simple website ui and checkout and one of the few places to find authentic Nicker poster color goods, brushes and paper. Some items are prohibited from shipping internationally (maybe flammability risk?) which I'm bummed about but I'm grateful to finally get the art products that I do have access to. I was always confused how to use zenmarket so finding zenplus was a lifesaver for me. I can shop on zenplus with confidence and would 100% recommend to others, especially if you're interested in using poster colors as a medium. I'm definitely looking forward to purchasing more art supplies from zenplus in the future.
24 de outubro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear hana,
Thank you for taking the time to review ZenPlus here on Trustpilot. It always means a lot to us and it is great to see that you found Nicker goods. We also love their products, and yes, you are correct about some items being prohibited from shipping due to being flammable. We hope to see you soon again on ZenPlus.
Best regards,
The ZenPlus Team
It's a really good website and it feels…
It's a really good website and it feels very trustworthy. It's taking a very long time to get my package, but I'm reassured because it gave me a tracking number, the phone number for which facility the package is currently in, and it tells me how long it should take. Plus it told me that the ZenPlus warehouse is moving so it may cause some shipping delays. It's very informative
4 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Caitlin Davey Shuntaro Chishiy,
Thank you for taking the time to review ZenPlus here on Trustpilot. We really appreciate it. Also thank you for noticing about our warehouse move. We are just about finished and ready to get back to full capacity. It will be a pleasure to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
All perfect and very fast delivery to…
All perfect and very fast delivery to aEurope!!!
4 de dezembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Alexandra Todero,
Thank you for taking the time to review ZenPlus here on Trustpilot. We really appreciate it and hope that you are enjoying your items. See you on ZenPlus soon again!
Best regards,
The ZenPlus Team
Excellent Experience on Rare CD
It was the only place I could find this Linda Ronstadt Atlantic City Casuno 2CD from 1984. It is very difficult to find these type of Cds as 2 major sellers of these products no longer exist. BTW there was complete tracking throughout the entire process. They did an outstanding job and I would be happy to purchase from them again but haven't seen anything lately that I want. Was also kind of them to send coupon for 500 JPY for next purchase.
30 de novembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Mark Desmarais,
Thank you for taking the time to review ZenPlus here on Trustpilot. The whole team appreciates it. And it is great to hear that you found something rare that you were looking for. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Lovely ♡
I was looking for the aroma milk lotion online and found it on here at a decent price. They ship quickly and packaged it with care. Definitely check them out! ^_^
6 de novembro de 2023
Opinião espontânea
Resposta da zenplus.jp
Dear Jen,
Thank you for taking the time to review us here on Trustpilot. Every review means a lot and we appreciate each and every one. We hope to see you on ZenPlus soon again!
Best regards,
The ZenPlus Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.