ziipbeauty.com Opiniões 

The device doesn’t sync with my generation of iPhone. That should have been disclosed CLEARLY, not buried in the fine print, hidden under a collapsible carrot.

best costumer service ever...love my ziip and so glad I am got it

Very disappointed as my Ziip halo doesn’t work after a year of use, and I have only just got the extra bottles of gel!
Reading so many reviews, I have been extra careful with the charging port and cable, used only the compatible and official one. Still, this £400 worth of device can only last a year

I really like the videos that Company every single facial. I also like that there's a 30 day plan.

It’s an amazing tool , but the tool sometimes stops , or doesn’t beep to know when to go on other side .

I ordered the Ziip Halo on May 11th and received it May 19th. After using it, the electrical currents caused me major facial flare-ups and heart palpitations. When I reached out to customer service on June 26th to return the device and the completely sealed silver gel bottles, they refused to process my refund unless I emailed them private photos of my face. I declined due to medical privacy reasons. It is completely unacceptable to hold a refund hostage over invasive photos for a device that caused medical issues.
Please be wary of severe side effects!

UPDATE: (July 2026)
Management reached out to me directly to resolve this matter. I want to give a huge thank you to Georgia from their customer service team. She was incredibly nice, empathetic, and professional. She took care of everything and ensured my issue was successfully resolved. Georgia’s outstanding customer service completely turned this experience around!

After an issue with delivery that was not their fault, they seamlessly dealt with everything and the customer service was outstanding.

I had to return my ZIIP due to an issue I was having with my skin. It was unopened and this review is about the return process/customer service.

I love the feeling. Its just my first Week so I can’t about results.

Love the variety of programs on the app. And the Ziip is very easy to use and effective. I use it 3 days a week faithfully and have for a year.

Great product. Serum is pricey but lasts a long time.

Bought it to treat neck. And guess what - the thing actually works. I am more than a little surprised. Neck looks great the day of. Have used about 3-4 x a week. My understanding is that with time, I can maintain the 80% wrinkle reduction with a weekly session. ( it’s only 6 minutes)

Attention to great service, fast response, and simple explanation

Results are Real!! My husband loves the way it is bringing back my youthful looks. People say I look 20 years younger than I am.

I find a very noticeable difference using Ziip.. It's worth the purchase.. Also great customer service staff as they are quick to reply to emails.

I have had the device for a few weeks now and have used it 4-5 times per week. The included gel, and applied with a brush is less messy and feels good on the face and is easy to wipe off. The device is easy to use right out of the box, and pairing with the app and using the app for treatments is a breeze. Each treatment makes me feel firm and fresh. I'm a little older than the recommended age range for this device, but at this point, any little bit helps. I would recommend for women any age. Looking forward to seeing results after my one month anti-aging treatment plan.

Love my new ZIIP halo device and I reached out to customer services for more information. They responded within 2 days with a very helpful update. My reason for 4 starts and not 5 stars is due to the ZIIP app and ‘getting to know your device’ video that misses some basics that absolutely should be included -
Ie can you use your device without being on the app if you don’t have WiFi etc !!! YES you can and it just does a basic facial programme at intensity level 2. We should be told this.
My next Q was can I manually change the intensity level - NO you can’t. Next question was how should I travel with it abroad - in your hand luggage with other charged devices. My final Q was around how big are the full size jels - they are 80 ml. So ZIIP should all this basic info in their induction section in my view .

I have emailed ZIIP support numerous times to get help with my Halo which won't sync properly and seems to be looping on a programme but I have no idea what is happening. I also cannot access the entire ZIIP app and have asked them to re-set my account as it seems there are technical issues. I have deleted the app and re-loaded in multiiple times, I have tried on a different device, tried all sorts of network re-sets in case bluetooth connection issues...many things (None of which they suggested).

None of the emails have been helpful from their support. They are not addressing the problem, have not read all the things I have done to try and sort the issue - suggesting to turn my phone off and on which was the first thing I tried (and told them so). It baffles me. I have been told that it is working because the pink light is on, that nano and microcurrent feel differently (thank you I have used it for a few years and this is not what my issue is). It feels so frustrating to ask for help and to be ignored like this..
Update 05/07/26 still not fixed, been offered 10% discount on a new device when the device is not the issue...the device is working....the app is not. No technical support, just the sales team trying to sell me a brand new Halo (with an insulting 10% discount)...This isn't acceptable.

Update - 28th July 2026

It took quite a bit of perseverance to get things sorted. My first HALO wouldn’t sync and support wasn’t consistently helpful at first. After a really helpful phone call with a manager, things improved and they became responsive. They eventually replaced the device, and the new one works properly. I appreciated the customer service after consistently complaining, however I would have found it helpful to have spoken to the Manager earlier on in the process. I think the product is great, it's just the customer service experience that needs improving. But once I received it - I have to say they were v helpful.

I purchased a ZIIP device directly from the company website in March 2025. The device is now malfunctioning and completely unusable. According to ZIIP's official company policy, this product is fully covered under their 2-year manufacturer warranty. I have emailed customer support to request a resolution and refund based on this exact policy, but my emails are being completely ignored. It is incredibly disappointing to spend this much money on a luxury beauty device, only to have it fail and have the company refuse to answer support channels. I expect ZIIP to honor their written warranty agreement. Order #86170-Z.

I returned a faulty ZIIP Halo in mid May and I am still waiting for my refund despite multiple follow-ups.

The company confirmed receipt of the return in May and advised that I would receive my refund within 14 days. After I chased this up, they requested alternative bank details on 9 June as they were unable to refund the original payment method. Following further queries regarding the transfer process, I provided the requested details on 13 June. Since then, I have repeatedly asked for updates but still have no confirmed refund date.

Customer service responses have been polite, but the process has been extremely slow and frustrating, especially considering this is a faulty item return. I would expect a company selling premium products to handle refunds far more efficiently.

Very disappointed with the aftercare experience.