ziipbeauty.com Opiniões 

Device stopped working within the warranty period. I have thus far sent three emails to customer services and have only received a standard reply promising to contact me within 24 hours. Unfortunately this has not occurred.
If customer services cannot get back within that time frame then they should change the template as it’s hugely annoying waiting for a reply.
I like the device but did not anticipate that it would become defective so quickly. I really couldn’t recommend because of this.

Following Rebecca’s reply I can confirm that in fact no one has ‘reached out to me’. I have emailed them four times giving detailed information about what is happening with the device and the advice I implemented from their AI assistant to try to rectify it. I have provided the order number and the dates of order and reception of the device. I don’t know what further information is required.
Please don’t say you have reached out when this is not the case. It’s disingenuous.
I was happy with the device and as I said, I did not anticipate it breaking down within the two year warranty period. The really poor customer service response has well and truly taken the shine off for me. I do not know why they cannot respond to me via their customer services email when they can respond quickly to a Trustpilot review albeit with a response which is not true. Poor.

I sent the request for further information immediately it was asked for on Saturday, two days ago. I have also sent several emails directly to Ziip Beauty containing the same information. I am at a loss as to what else I can do.

I do not know why they are saying that they are waiting for information which I have already provided. I have found the whole process of merely trying to contact them hugely frustrating, to the point where I am now contemplating putting in a complaint.

I have honestly never experienced customer services like it. Had I known how bad the experience was going to be I would not have bought from this company.
Have now received a replacement device which I am grateful for, thanks to the dedicated team who look at Trustpilot reviews.

I have been a ZiiP Halo consumer for over a year now and I will continue to be dedicated to this skincare device for as long as I can perform the treatments! I'm currently 58 with all the typical gripes (hyperpigmentation, fine lines, wrinkles, hooded eyelids, wrinkles, etc) I use my device every other evening and it supports all my efforts at combating those pesky aging struggles. I highly recommend this device! And the customer service is WONDERFUL!!

I love the ziip halo! I love following the programs and I really see a difference in my skin tone and texture. I bought this and used it for a month without telling anyone and my family and friends started telling me how good I was looking. That was the real test! definitely recommend.

Service rapide.

After seamlessly using this device with the app since 1/2024, last month there were unfortunate changes to the app that now make it cumbersome. I have been communicating with Ziip customer service through emails for a month (taking them 48 hours to respond) and have done everything they suggested with no resolution. I suggest that Ziip looks into the changes they admitted to making, and see if it's a problem on their end.

Response to Ziip 6/18/26:
I have already told Ziip all the information they need though a month-long email chain. They have yet to respond to my last email a few days ago where I told them I would be leaving a review. I even left one on their website with screenshots of what is going wrong, which has not yet been posted or responded to. How many ways do I need to try and address this issue before I get help?

J’aime beaucoup le Ziip! J’utilise différents programmes avec la fondatrice! Je vois une belle amélioration sur la peau de mon visage, le contours des yeux. Merci!

Easy, No hassle. Used my FSA card with ease!

I have had three home microcurrent devices and the Zipp is by far the most effective and easiest to use

Noticeable results that last. I love this thing.

I enjoyed using the product, and I saw some results but my device quit working after 10 months and I can’t get a response from customer service after several attempts to contact them. There is no customer service phone number and the only way to attempt to communicate with them is via email but they are not responding.

Update 6/16: I received a response this morning that my return has been accepted. Thank you.

Update 6/18: Although I had to initially wait a few days to get a response from the company, they very promptly issued a refund for my device which I greatly appreciate, and I will be purchasing a new device from them.

El ZIIP Halo funciona muy bien y el sistema operativo está muy bien explicado además la atención con la tienda es inmejorable. Para mí ha sido una experiencia maravillosa. Solo llevo usándolo una semana y me veo la piel mucho mejor Espero lograr mis objetivos, lo recomiendo ampliamente. 🌟

Easy to buy, good timing for delivery, nothing went wrong, prducts protected

Not very pleased with this device. I have impeccable skin, so this was aiming at general skin maintenance. It burned me in one place. And created some small pore to blow here and there. That was in just one month of use.

A big neg is that the device must be connected to the app or it doesn't work. This is very ennoying. Personally, I don't take my phone in the bathroom. I wish it would work independently. Without saying that they can control all your info.

I expect I'll stop using this very soon.

No problem with the company. I am 80 yrs old. I am using it 3 times a week. However I have started too late in life.

I love how easy the ZIIP device is and more importantly how effective it is in lifting my face.

J ai acheté un zip halo en ligne ( livraison sur Paris ) , au niveau de l adresse de livraison j ai bien sûr indiqué le code digicode ( élément indispensable que tous les livreurs doivent avoir sinon impossible d entrer dans l immeuble ) j ai également remis un numéro de téléphone au cas où .
Je reçois un mail m indiquant que le colis n a pas pu être livré en qu’il est en point relais . N étant pas sur Paris je demande de me le réexpédier plus tard , j arrivais sur Paris dans les prochains jours et j aurai pu le réceptionner . Je redonne les infos de livraison que j ai donné lors de mon achat en ligne ( code digicode et numéro )
Et la L équipe me répond qu’ils ne peuvent pas transmettre ces infos au livreur et que je dois les appeler moi pour le leur donner …

J ai demandé le numéro et n ai plus eu de retour alors que je quitte bientôt Paris et que j ai besoin de réactivité pour l avoir . Il coûte quand même 500 euros et on me met dans cette situation pour un code digicode qu ils refusent d utiliser .

J espère avoir un retour rapide sinon vraiment je trouve que le service est catastrophique .

Je n ai jamais vu une boutique qui livre snas code je lui ai expliqué que sans le code il ne peut pas entrer dans l immeuble et ne pourra donc pas livrer et ils refusent de le comprendre . C est juste hallucinant

It is not worth buying other brands this product is good and worth the $$!!

Awful, made my breakouts way worse and zap was painful! Still trying to return this item and no one will respond. Save your time and money.

I love ZIIP, i use it every day. My skin is firmer and glower. I take it with me also in my travels. Congratulation!