Ordered my size - style didn’t fit at all, so returned it unworn and had half of rental cost (approx £13) deducted for postage / handling. Not sure why this is any different from any other online orde... Ver mais
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Leia as opiniões dos outros
Fantastic experience renting my first Finisterre wetsuit. I tried last summer but was too slow on to nab the stock. I had a panic about 12 degree water temp & I'm so pleased I got a last minute 4mm su... Ver mais
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Stress free wedding outfit! And a fraction of the price which I loved. I’m going to so many weddings at the moment I just didn’t want to buy yet another dress but then also overlap in guests meant I... Ver mais
A empresa respondeu
My rental arrived in excellent time, well before my actual rental date and in perfect condition. The return process was super easy and best of all I got to feel like I was wearing a new gorgeous dress... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Reimagining ownership. Zoa partners with leading brands so that shoppers can rent directly from their sites. Rent from brands such as Nobody's Child, Oh Polly and Finisterre. Try before you buy for ££s off the purchase price too.
Informações de contacto
15 The Watermark, NE11 9SY, Gateshead, Reino Unido
- customersupport@zoarental.com
- zoarental.com
4,5
Excelente
432 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 45% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing will definitely be using again…
Amazing will definitely be using again perfect dress for a black tie event.
18 de abril de 2026
Opinião espontânea
Resposta da Zoarental
Thank you for your kind words!
We take great pride in our rental collection, and we’re delighted that the dress was perfect for your event. We appreciate your support and look forward to serving you again in the future.
Zoa Rental xx
Beautiful dress but …
Arrived on time. Beautiful dress and perfect fit but there was a big lurk in the middle of the front so I contacted customer service who were very quick to respond. I was offered another 3 dresses which weren’t suitable and I was worried it wouldn’t arrive in time. I returned the dress the day after I received it to prove that I didn’t wear it for the event. Refund arranged thank you. I would use this service again. Very helpful
18 de abril de 2026
Opinião espontânea
Resposta da Zoarental
Thank you for your feedback.
We’re glad you loved the dress's fit, but we’re very sorry it arrived with this small defect. We appreciate you returning it so quickly; please be assured that your refund is being prioritised and will be processed within 2 business days. We apologise for the frustration and appreciate your patience while we resolve this.
Zoa Rental x
Renting a dress from Nobody’s Child
The process of renting a dress was incredibly easy. It was delivered within the requested timeframe and returning the dress was equally uncomplicated and straightforward. I was delighted with the dress which fitted well (I used the sizing guidelines). I will certainly rent a dress again in the future.
14 de abril de 2026
Opinião espontânea
Resposta da Zoarental
We're delighted that the delivery and returns were a breeze for you. Thank you for the recommendation, and we're already looking forward to your next rental with us!
Best wishes,
Zoa Rental xx
Such a great service!
I was so happy to be able to rent a bridal jumpsuit I’d had my eye on for my hen do - I almost felt like the service was too good to be true!
It was amazing quality, lined inside & such a perfect fit overall. I usually struggle with trousers / jumpsuits being too short on me because I’m 5 ft 7, but the length was just right!
I’d definitely recommend this service, it’s an excellent idea for those who want a nice outfit for an event without the extra cost.
Thanks so much to Zoa Rental and Nobody’s Child for making my hen weekend extra special :)
4 de abril de 2026
Opinião espontânea
Resposta da Zoarental
Hi Leah,
Thank you so much for the lovely review! We're so happy we could help make your hen weekend extra special. It’s great to hear the quality and fit of the Nobody's Child jumpsuit were just right for you. Enjoy the memories, and we hope to see you back at Zoa Rental soon xx
Couldn't fault it!
Amazing service from Zoa! It was super easy to order and return my dress and I would highly recommend it to anyone!
I did find the sizing guide on Oh Polly's website a bit difficult to navigate, but just ordered my normal dress size and it fit perfectly!
I emailed Zoa to check in about tracking and their response was super fast. Would recommend and use again. Thanks so much!
27 de março de 2026
Opinião espontânea
Resposta da Zoarental
Thank you so much for the lovely review. We are thrilled to hear that your dress fit perfectly and that our team could get back to you quickly regarding your tracking - we know how important that peace of mind is when prepping for an event! Can't wait to see you back renting with us again soon.
All the best xx
Great process for ordering rental from…
Great process for ordering rental from Finistrerre via Zoa, prompt and efficient processing of refund when size not right . Returns portal service all straight forward, would definitely use again!
13 de março de 2026
Opinião espontânea
Resposta da Zoarental
Hi Nioola,
Thanks for the 5-star review! We’re so glad the returns process was straightforward and that you had a great experience with our rental service. Looking forward to welcoming you back here again soon!
Best wishes,
Zoa Rental x
Oh Polly and Zoa Rental strikes again! Highly recommend
Oh Polly and Zoa Rental strikes again!! I can never say a bad word as they deliver every time. Beautiful dresses that always makes me feel good about myself, available for rent (saving room in my overflowing wardrobe) is a dream come true. All my queries were handled by the lovely Charlotte so a massive thank you!
10 de março de 2026
Opinião espontânea
Resposta da Zoarental
Hi Simone,
This made our day!
We’re so glad you’re enjoying the Oh Polly x Zoa Rental experience.
Huge thanks for the shout-out to Charlotte - we think she’s pretty great, too!
Enjoy your extra wardrobe space, and we'll see you next time.
Zoa Rental xx
Amazing dress fit on perfect and made…
Amazing dress fit on perfect and made the show for my birthday
14 de março de 2026
Opinião espontânea
Resposta da Zoarental
Hi Tida,
We’re thrilled the dress fit perfectly and helped make your birthday extra special.
Thank you so much for the 5-star review, and we can't wait to help you dress up for your next big event.
All the best
Zoa Rental xx
Renting was a very easy process
Renting was a very easy process. Dress arrived a day early and in great condition. Returning was very simple, no requesting QR codes etc. I received emails throughout the process. I will definitely rent again and I’ve told all my friends too.
14 de março de 2026
Opinião espontânea
Resposta da Zoarental
Hi Valerie
Thank you so much for the 5-star review. We know how important that peace of mind is, so we're thrilled it reached you ahead of schedule.
A huge thank you for spreading the word to your friends, too - word of mouth means the world to a growing community like ours.
Thanks again,
Zoa Rental xx
Easy to use and good price
1 de março de 2026
Opinião espontânea
Resposta da Zoarental
We’re thrilled that you found the rental process easy and the pricing hit the mark.
Best wishes
Zoa Rental xx
Great rental service!
Great idea to provide a rental service! I didn't test the suit out in the water in the end because the sea was too rough. Fitwise - lower half provided an excellent fit and great coverage but it was way too tight across my bust and shoulders. Will maybe try a size 12.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Zoarental
Thank you so much for the feedback! We’re sorry the sea didn’t play ball this time!
Regarding the fit, we really appreciate the detail. Our suits are designed for a secure, high-performance fit, but we know that bust and shoulder comfort is key. Since the lower half was perfect, moving up to the size 12 for your next rental sounds like a great shout to get that extra room up top.
We’d love to see you back (and hopefully with calmer waters!) soon.
Zoa Rental xx
Excellent service and products!
Excellent service. The product (Finisterre Women's Kaia 2mm Yulex® Swimsuit) arrived in an impecable condition and very well packed. The item was new (it seems) and clean. The swimsuit arrived very promptly. The box is sturdy enough to use to return the product and the included label made the process very easy.
The customer service is also brilliant - a very helpful agent. I rented a swimsuit for a cold swim at the weekend - I don't know if I need it again and I couldn't afford the full price so the rental is a perfect solution. I would use this company again. Thank you very much!
21 de fevereiro de 2026
Opinião espontânea
Resposta da Zoarental
Hi Alex,
Thank you for the feedback and lovely review.
We’re glad to hear the Finisterre swimsuit arrived in great condition and that the rental process provided a practical solution for your swim.
We’ll be sure to pass your kind words along to our customer service team, and we look forward to helping you with your next rental whenever you're ready
All the best,
Zoa Rental xx
Dress came earlier than expected and…
Dress came earlier than expected and was in good condition
13 de fevereiro de 2026
Opinião espontânea
Resposta da Zoarental
Thanks Sukhi
We’re delighted that your dress arrived safely and met your expectations. Thank you for choosing us-we hope you feel amazing wearing it!
All the best
Zoa Rental xx
Embellished Halterneck Mini Dress in Honey Oh polly
Amazon dress, no faults so pretty and flawless. Exaclty like the picture
23 de janeiro de 2026
Opinião espontânea
Resposta da Zoarental
Hi!
Thank you for the 5-star review and for highlighting the quality of your rental. We’re so glad to hear you loved ordering with us recently.
All the best
Zoa Rental xx
Another positive experience
Another positive experience. This was my second time renting a dress and never again will I spend £150+ on an occasion-item that just sits in the wardrobe for years after. Great, seamless service.
8 de fevereiro de 2026
Opinião espontânea
Resposta da Zoarental
Hi Leah,
Welcome to the 'never buying again' club!
It’s amazing how much more sense renting makes for those one-off events.
We're thrilled we could provide a seamless service for your second rental, and we look forward to helping you find your next look soon.
All the best,
Zoa Rental x
Dress came damaged
Dress came damaged. There was corset boning sticking out in multiple places and the dress had a hole in, was sent straight back as it was not wearable. The idea of the service is great but the ‘thorough inspection’ the dress’ go through isnt so vigorous as multiple issues were missed.
Zoa were quick to respond and offered an alternative dress unfortunately there was none i liked left in my size.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Zoarental
Thank you so much for taking the time to share your experience - we’re sorry that the dress arrived in less than perfect condition. That’s absolutely not what we aim for, and we completely understand how disappointing it must have been
While every piece does go through a thorough inspection process, we’re human and, on rare occasions, something can unfortunately be missed.
We’re really glad we were able to respond quickly and process your full refund straight away.
Many thanks
Zoa Rental x
This is such a seamless experience..
This is such a seamless experience... i love love this. Definitely coming back
15 de janeiro de 2026
Opinião espontânea
Resposta da Zoarental
Thanks so much for your review and kind comments!
We can't wait to see what you rent next.
Thanks again
Zoa Rental Team xx
Did not make it clear about refunds at…
Did not make it clear about refunds at all I had not worn it I basically payed 30£ to try the dress on it was too big I was going to send it back the day after as it was for my birthday and get a refund so I could buy something else then I get told I can’t get a refund when it never said that I couldn’t when I bought it so I’m very disappointed I had to go through multiple links to even fined that it had a refund policy and it was different for different shops.
15 de janeiro de 2026
Opinião espontânea
Resposta da Zoarental
Thank you for your feedback and taking the time to leave us a review.
We’d like to clarify that the rental refund policies and full T&Cs are clearly listed across all of our brand sites prior to purchase.
As outlined there, refund eligibility varies by brand, and not all brands offer refunds on items returned unworn.
We’re always happy to confirm any refund details in advance if requested, and would have done so in this case.
While we understand your frustration, these terms were available on the site at the time of purchase however your comments have been noted and shared with the team.
All the best
Zoa Rental x
Straight forward ordering process
Straight forward ordering process, dress arrived fast and in perfect condition. The return process was easy, they provided a return label so just had to pack the dress and send it. I’ll definitely rent again! I just wish there were more dress options.
10 de janeiro de 2026
Opinião espontânea
Resposta da Zoarental
Thank you so much for your kind review!
We’re thrilled to hear that you had a smooth ordering experience and we appreciate your feedback about wanting more dress options which we’ll be sure to share with the team. We can’t wait to have you rent with us again!
Zoa Rental xx
Wetsuit really good quality material
Wetsuit really good quality material, easy to put in and take off. The renting pricess was straightforward with a generous 30% off the full price when I chose to keep my wetsuit. No sea swimming yet as the conditions have been too rough but hope to be in soon.
4 de janeiro de 2026
Opinião espontânea
Resposta da Zoarental
Hi Sara
Thanks for your kind review.
We’re really glad to hear your experience was super smooth and love that you could try before you buy!
Fingers crossed the conditions improve soon so you can get out for your first sea swim!
Best wishes,
Zoa Rental x
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