It's now 5 in a row and not delivered when supposed to be. How many times does GLS have to mess up before you do something about it and ditch them as a delivery partner??? How can you as a company... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Contraty to the negative reviews here, I have found the service incredibly good! I had a problem with a delivery recently which was resolved promptly, without any hassle. Very competitive pric... Ver mais
I' ve found zooplus to be generally competitive but in the last year the prices have kept going up .my dog food , 12 tins , usually costs 56 euro , increased in 1 day , to 64 euro .zooplus cited suppl... Ver mais
A empresa respondeu
Parcel shipping a disaster, kept saying out for delivery and no attempt made, delivery company said they had given driver too much to do, then next day lied and said no one in when i have camera cover... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Informações de contacto
Irlanda
- zooplus.ie
2,5
Mau
929 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have no issue with zoo plus
I have no issue with zoo plus it’s the company that they are using to deliver GLS… my package did not get delivered even tho GLS said they delivered it. zoo plus in fairness were very apologetic about it and send a redelivery. again today GLS said they deliver the package and again no package. so sorry zoo plus won’t be ordering with you again. Get a better delivery service.
29 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Hi Noreen, thank you for sharing your feedback and I’m really sorry about the failed deliveries. We take this seriously and are following up with the courier to get to the bottom of it. Thank you for the feedback and for giving us the chance to put things right. Also, please accept our apologies for the late acknowledgement here.
Misleading up to 50% off on app…
Ok so black Friday sign comes up when you open the app saying up to 50,% off
Under neath it says 40,%
Very misleading to be honest
Can't find any cat food with either discount
I've finished buying from zooplus
I'm annoyed
28 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Hi Patsy,
Thank you so much for taking the time to share your feedback with us and sorry for the inconvenience experienced.
Unfortunately, I couldn’t locate your account details based on the information provided here. For privacy reasons, we can’t resolve individual cases on Trustpilot, and if I can ask you to very kindly contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review, we’d be happy to look into this further and assist you. Alternatively, you can share your customer/order ID here, as that is a safe thing to do.
I hope it's an acceptable request and I look forward to restoring your confidence in ordering with us.
Thank you.
We love zoo plus
We love purchasing from Zoo Plus and so do our 3 dogs
26 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Thanks so much—three very lucky dogs! We’re grateful for your continued custom and for recommending us to others. So sorry for our belated acknowledgement here.
Loyal customer for over 10 years
Loyal customer for over 10 years, delivery times now days are really bad.
Using GLS now and not DPD.
8 days before I got my order.
10 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Hi Graham,
Thank you for sharing your feedback and for being a loyal customer for over 10 years — that means a lot to us. I’m really sorry to hear that your recent experience with delivery took eight days, which is far from the standard you should expect.
While I couldn’t locate your details in our system from the information provided here, I’d love the chance to look into this further and see what went wrong.
Could you please contact our Customer Care team directly with your order number? This will help us investigate and work on improving the delivery process for you and other long-standing customers.
Thank you again for bringing this to our attention — your feedback is invaluable, and I hope we can restore your confidence in our service.
Very poor delivery experience GLS
I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat litter bag which contained clumping cat litter if it had rained the contents would have been destroyed. There is a porch at my front door where the package could have left only a matter of feet from where it was carelessly left. I am wary about doing another zooplus order if this is how it will be treated. Never had any issues with DPD deliverys
7 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Hi Anne,
Thank you for sharing your experience, and I’m really sorry to hear about the condition in which your order was delivered. That’s certainly not the standard we aim for, and I completely understand your concern — especially when the packaging was left exposed and the cat litter bag torn.
I’ve checked and found your details in our system, but I can see you haven’t contacted us yet - our support team is the best and only way for us to assist you with anything that may jeopardise your experience with us.
As we are not able to assist you publicly here on Trustpilot, we will communicate with you via our official channels.
Your feedback is invaluable, and I truly hope we can restore your confidence in ordering with us.
dog food
We have been purchasing dog food from zooplus for 4 years now and we are very happy with the service.
20 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Marguerite, four years with us is brilliant—thank you for the trust and loyalty. Your kind words help others feel confident to order, too. So sorry for our belated acknowledgement here.
Delivery is far too slow
Great selection of products and good value. However the reason they don't get a higher rating is the delivery service. It is far too slow and appears to be actually getting worse. My most recent order was placed on the 10th of Nov and it is now the 16th and there is no sign of it. This has been an ongoing problem, especially since they changed their courier service. I have been a customer since 2010 so have seen the decline of service over recent times. Too unreliable to depend on now. Very disappointing.
16 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Hi Dympna,
Thank you very much for taking the time to share your feedback with us, and please accept our sincerest apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent order and the delays you reported – that is absolutely not the experience we want for our customers.
We completely understand how frustrating this must be, especially as you have been a loyal customer since 2010.
I believe I have found your details in our system and can see that you have already contacted our support team which is great and I very much appreciate that - it's the only way for us to provide you with our assistance promptly and efficiently.
Thank you again for bringing this to our attention – we appreciate your patience while we incessantly work on improving our service to you.
Awful won't be ordering again I am…
Awful won't be ordering again I am waiting weeks for my order.
24 de outubro de 2025
Opinião espontânea
Resposta da zooplus.ie
Hi Fiona,
Thank you very much for taking the time to share your feedback with us, and please accept our sincerest apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent order and the delay you reported – that is absolutely not the experience we want for our customers.
As I believe I have found your details in our system, and since we are not able to assist you publicly on this platform for privacy and security reasons, we will reach out to you via our official channels to follow up on this matter and ensure we rectify things for you.
Thank you again for bringing this to our attention – we appreciate your patience and look forward to resolving this for you.
Their chosen courier GLS are a nightmare outfit
Zoo Plus have unfortunately changed who delivers their items. Absolutely horrible experience of trying to deal with their chosen courier GLS.
10 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Hi Rósa,
Thank you very much for taking the time to share your feedback with us, and please accept our apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent delivery and the frustration caused by our courier partner GLS – that is absolutely not the experience we want for our customers.
As I believe I have found your details in our system, and since we are not able to assist you publicly on this platform for privacy and security reasons, we will reach out to you via our official channels to follow up on this matter and ensure we rectify things for you.
Thank you again for bringing this to our attention – we appreciate your patience and look forward to resolving this for you.
Zooplus is Top Class I just love shopping on line with…
I just love shopping on line with Zooplus
I have 2 cats , Mallow and Lily
Lily is 11 and our vet recommended Hills Science Plan Oral Care dry food which I was originally buying at pet stores . I find the 7k bag heavy to lift as I have hand nerve issues so ordering from Zooplus has been so much easier for me and also approx €10 cheaper at special offer times .( Make sure to check
In for special offers. )
Mallow is 6 and is a discerning connoisseur of tasty options ! She is a rescue so slightly spoiled ! She loves the Gournet Gold range and the variety available at Zooplus far exceeds the limited choices in the supermarkets where pet supplies appear to have a very small few shelves allocated to pet supplies.
Revelations mouse are a firm favourite with both cats and unfortunately are either in short supply or sold out in supermarkets but always available in both the beef & chicken flavours with Zooplus along with their favourite Dreamies treats which are great value at approx only €5 sometimes for the mega 180gr pack which lasts a little longer
Added to food choices , I can avail of the other cat merchandise like scratchers , littir, beds & bowls - the range is endless !
Ordering is simple and your address details are kept on line which speeds up the re-ordering process
Delivery is fast - usually 3-4 days and the drivers are obliging and will leave the parcel at a designated alternative location if you specify your preference if you are not going to be at home on the delivery day
Delivery schedules are notified on your app so you know exactly when to tell your pets to get ready !!
All in all an excellent customer experience.
26 de outubro de 2025
Opinião espontânea
Resposta da zooplus.ie
Warm thanks, Anne—and gentle head scritches to Mallow and Lily. We’re thrilled home delivery and the offers help; we truly appreciate you telling others about your experience. So sorry for our belated acknowledgement here.
Orders always arrive on time
Orders always arrive on time, always as described and at a great price, would highly recommend.
3 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Spot on, Phonsie—on time deliveries and good prices are exactly what we aim for. Thanks for the vote of confidence and for recommending us. So sorry for our belated acknowledgement here.
Unbelievable
Their shipping partner is so abysmally bad. This is the third day I’ve gotten an email saying my parcel is out for delivery but hasn’t shown up after I’ve stayed home all day for it. I don’t know if my order is ever going to come but I definitely won’t be ordering from here again.
6 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Hi Ash,
Thank you very much for taking the time to share your feedback with us, and please accept our apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent delivery attempts – we completely understand how frustrating it must be to wait at home for several days without receiving your parcel.
I was not able to retrieve your details in our system using the information provided here, and as we cannot assist you publicly on Trustpilot for privacy and security reasons, could I kindly ask you to follow up on any communication you might have had with our support team, mentioning your Trustpilot review so that we can correctly prioritise your query and investigate further?
Alternatively, you can raise a new query here: https://www.zooplus.ie/contact_form/.
Thank you again for bringing this to our attention – we appreciate your patience and hope to rectify things for you.
same day dispatch
everything was dispatched same day as order and arrived very quickly. while the box was full and heavy it arrived in perfect condition, unlike some previous vendors i have used, where the boxes arrived broke, bags of food burst. would recommend now that prices are coming back to align with competitors.
29 de outubro de 2025
Opinião espontânea
Resposta da zooplus.ie
Ray— delighted everything was dispatched quickly and arrived in great nick. We’re grateful for your business and for sharing that with the community. So sorry for our belated acknowledgement here.
Was a bit confused about delivery…
Was a bit confused about delivery times. Presumed it is an Irish site ( I live in Ireland). Communication with the shop was excellent! Delivery took 5 working days . Which is good.
4 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Thanks, Iva. We’re pleased the communication helped and that the five working day delivery worked out—really appreciate you letting others know. So sorry for our belated acknowledgement here.
Great prices and delivery
Ordered 3 items for my dog. All arrived well packed within 5 working days to Ireland. Good quality and prices. Will use again.
3 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Hello S , many thanks for the kind words about packing, quality and delivery to Ireland. Your review helps others shop with confidence. So sorry for our belated acknowledgement here.
Better prices for my four dogs food and…
Better prices for my four dogs food and choice. Some brand are very good and not as expensive as the ones available in ROI. Delivered to my doorstep and save me hassle of carrying 12 kg bags from the shop to the car etc. I’m shopping for my dogs food here for last 3 years and they always deliver perfect packed and I recommend zoo plus to couple of my friends who are also very satisfied.
3 de novembro de 2025
Opinião espontânea
Resposta da zooplus.ie
Huge thanks, Monika— three years with us and recommendations to friends mean the world. We’re glad doorstep delivery and prices help with your four dogs’ food. So sorry for our belated acknowledgement here.
Easy to order online but delivery challenges
Easy to order online. All items needed were in stock. Provides excellent value for food and cat litter. However, delivery not as good as with previous company. No date or time of delivery is given and tracking app not useful. Boxes often damaged. Box sizes changed which is fine but then additional costs added. So more expensive to order same products than previously.
13 de outubro de 2025
Opinião espontânea
Great choice of products at a…
Great choice of products at a reasonable price. My cat can only eat gourmet a la carte and zooplus is the only place that sells this and greenwood's insect kibble.
28 de outubro de 2025
Opinião espontânea
Zooplus was my trusted supplier for years- now they can no longer be trusted
Zooplus has been my trusted supplier for my 6 cats in the past, for several years in fact since 2020.
Since changing the courier (and reading other reviews appears other changes have taken place too) the deliveries have become slow and very unreliable and customerservice has gone down the drain. It is unfortunate that none of the Irish online petshops have as good a selection or good prices. There are some products I can only get at Zooplus. If that wasn't the case, I would ditch them 100 %, faster than you can spell cat.
Service is brutal, customer service agents don't know their own products or rules, deliveries unbelievably slow and nobody seems to ever know where your parcel is , nor care about the stress they are causing the customer.
Lately complained about yet another delivery that 8 days after ordering had not even been handed to the courier. Was given a 10 euro voucher as an apology. When I tried to use the voucher code to get my compensation in the next order they added the delivery fee on the order (normally free) effectively nullifying the discount given. And for anyone who says plan your orders...I use the repeat orders with preplanned delivery dates and stuff still arrives several days late!
Looking actively for alternative.
Oh and Zooplus. Please don't send me your standard response quoting your delivery terms. We are customers. You are running a business. We are unhappy. Do the math.
To add to the Zooplus response below my review is not about an individual recent order, it is about the same experience for dozen or more orders over several months.
15 de outubro de 2025
Opinião espontânea
Resposta da zooplus.ie
Hi Mrs Holmes,
Thank you so much for getting back to us, and please accept my apologies for coming across unprofessionally with my previous feedback.
My attempt was to try and address that specific instance you mentioned about the order still not processed after 8 days and the voucher that did not meet your expectations.
That would have also given us the opportunity to gather more information from you about your experience of the past months which would be super helpful for us to work on improvements.
Thank you.
Hi Mrs Holmes,
Thank you very much for taking the time to share your detailed feedback with us, and please accept our apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent orders, the delays, and the issues with the voucher.
Your comments, particularly what you have reported about the service received upon contacting us, are very important to us, and we appreciate you bringing them to our attention.
I was not able to retrieve your details in our system using the information provided here, and as we cannot assist you publicly on Trustpilot for privacy and security reasons, could I kindly ask you to follow up on any communication you might have had with our support team, mentioning your Trustpilot review so that we can correctly prioritise your query and investigate further?
Alternatively, you can raise a new query here: https://www.zooplus.ie/contact_form/.
Thank you again for sharing your experience – we appreciate your patience and hope to rectify things for you.
Very happy with service
13 de outubro de 2025
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.