zooplus.ie Opiniões 

Resposta da zooplus.ie

21/10/2025

Hi Anna,

Thank you very much for taking the time to share your feedback with us - I'm glad to hear our products meet your expectations, thank you.

Sorry to hear about the delivery. Our lead times for deliveries to Ireland are outlined here https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- - if you have not done so already, please, do contact our support team, mentioning your review on Trustpilot to ensure the correct priority, and we will be more than happy to investigate what might have happened that caused that delay.

Unfortunately we cannot assist you here for security and privacy reasons.

Thank you.

Resposta da zooplus.ie

17/10/2025

Hi Jason,

Thank you very much for sharing your feedback — we truly appreciate it, and I’m very sorry that your delivery experience with your zooplus orders has not met your expectations.

We do our best to ensure that the delivery timescales mentioned on our page https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- are met, and this is typically the case for the vast majority of orders dispatched to Ireland.

Unfortunately, we cannot control external factors such as adverse weather conditions or other events that may negatively impact delivery timescales. Whenever a delay occurs, we always recommend contacting our support team as the first — and only — point of contact to receive the necessary assistance and resolution.

I understand you’ve already done so, and I’m sorry if the response you received did not meet your expectations. Please do follow up, referencing your review here so that we can prioritise it appropriately. Alternatively, if you could kindly share your order ID here, we’ll be able to locate your details in our system and communicate with you via our official channels (we’re unable to assist via Trustpilot).

Thank you very much for your patience.

Resposta da zooplus.ie

16/10/2025

Hi Eileen,

Thank you very much for taking the time to share your feedback with us and sorry for the inconvenience experienced with your last order.

I also am sorry to hear about the assistance you received which has not met your expectations and that is very surprising as we always make sure that all our customers are treated in the most respectful way.

I have managed to retrieve your details in our system and, as we cannot assist you here publicly on this platform, we will communicate with you via our official channels.

Thank yo for your patience.

Resposta da zooplus.ie

10/10/2025

Hi Michelle,

Thank you very much for taking the time to share your feedback with us and I am so sorry to hear your latest experience has not met your expectations.

It's very surprising to hear that our support team has let you down, and I can assure you that we are always there ready to resolve all our customers' queries.

Please, if you could follow up on any of the emails you have received from us so far with a mention to your Trustpilot review so that we can investigate in details (I was not able to find your details in our system using only your publicly shown first name here), or you can, alternatively, share your order ID here, safe to do so, so that we can locate your details in our system and communicate with you via our official channels.

Thank you very much for your patience.

Resposta da zooplus.ie

10/10/2025

Hi Corey,

Thank you very much for taking the time to share your feedback with us, and sorry to hear you might have experienced some issue with your latest delivery.

I believe I have found your details in our system using your first name and surname publicly shown here, and we will move our communication to our official channels as we are not able to assist you publicly here on Trustpilot for security and privacy reasons.

Thank you for your patience.

Resposta da zooplus.ie

25/09/2025

Hi Clau,

Thank you very much for taking the time to share your feedback with us, and sorry for the slow acknowledgement here.

I am sorry you had issues with your deliveries and, above all, to hear that your request for help has not met your expectations - some of our initial replies are generated by an AI system, designed to offer quick answers to common queries and save you time. I wonder if this may have contributed to the impression that your concerns weren’t being properly addressed. If the automated response doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always happy to help.

Please, as we cannot assist you publicly here on Trustpilot, if you could very kindly do as suggested or share your order ID here with us, safe to do so, so that we can move our communication to you to our official channels, that would be great.

In the meantime, indeed our deliveries to Ireland can require 3-6 working days as stated in our page here https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-#:~:text=3%2D6%20working%20days%20from%20dispatching%20date which I hope is useful information.

Thank you.

Resposta da zooplus.ie

25/09/2025

Hi Danny,

Thank you so much for taking the time to share your thoughts with us, and apologies for the delay in getting back to you.

I realise that parts of this message may echo what we’ve shared with another customer here on Trustpilot — that’s because the situations appear quite similar, and we want to ensure consistency in how we address them. That said, I’ve tailored this response to your specific experience.

I’m genuinely sorry to hear about the trouble with your deliveries, and even more so that your experience seeking help didn’t meet expectations. Some of our initial replies are generated by an automated system designed to quickly address common questions. It’s possible this contributed to the feeling that your concerns weren’t fully acknowledged. If the automated message doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always here to help.

Since we’re unable to provide direct support via Trustpilot, we’d be grateful if you could either follow the steps mentioned in the automated message or share your order ID here (it’s safe to do so). That way, we can move the conversation to our official support channels and assist you properly.

Lastly, and I hope it's useful information, our deliveries to Ireland typically take 3–6 working days from dispatch, as outlined on our support page https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-#:~:text=3%2D6%20working%20days%20from%20dispatching%20date, which I hope helps set expectations.

Resposta da zooplus.ie

17/09/2025

Hi Vitaly,

Thank you very much for taking the time to share your feedback with us and sorry to hear your last delivery has not met your expectations.

As we are not able to assist you here on Trustpilot for security and privacy reasons, if you could very kindly share with us here, safe to do so, your order ID: it allows us to retrieve your details in our system and we will be communicating with you via our official channels accordingly.

In the meantime, here you can find general guidelines on how delivery times to Ireland, which I hope you can find useful - https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-

Thank you.