Had to call customer service Sunday evening as we’d had no WiFi for 2 days. Slightly disappointed that the sales team phone line is open later than the customer service line but guess that’s to be exp... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Tamayra was the third ZZOOMM customer adviser I spoke to. The previous 2 advisers were very hard to understand and didn’t seem to grasp the issue I was trying to raise. Communication was difficul... Ver mais
My contract had ended, I contacted Zzoomm to renew having researched via uswitch. The oversees representative was steadfast with her options, virtually take it or leave it. I said I was leaving, later... Ver mais
A empresa respondeu
Our wi fi went down for no apparent reason, we did all the normal troubleshooting things advised, switch everything off, reboot everything ect. So I called customer service and spoke with Ellie who w... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Informações de contacto
Fountain House, John Smith Drive, OX4 2JY, Oxford, Reino Unido
- 03333119909
- help@zzoomm.com
- zzoomm.com
4,6
Excelente
7 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very happy with my new contract for…
Very happy with my new contract for broadband today a lovely young man called Riz guided me through the details I am very happy with the new details and price
8 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hi Sandra!
Thank you for your 5* review!
We're pleased to hear that Riz was able to help with renewing your monthly plan.
Zzoomm Customer Care
Alexandra was very helpful
Alexandra was very helpful. I was trying to switch from Zzoomm to BeFibre broadband not realising that they now are same company now.
8 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hi there, thanks for the review!
We're glad to hear that you've renewed your contract with us. We will be sure to feed back the lovely comments to Alexandra too - thank you!
We're always here to help.
Zzoomm Customer Care
Riz was brilliant and really
Riz was brilliant and really
Helpful and professional! Thank you
8 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hi Charles,
We're happy to hear Riz was able to make your experience smooth when you contacted us!
Zzoomm Customer Care
James helped with a bill query he was…
James helped with a bill query he was efficient and helpful, thank you
8 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hi Naomi!
Thanks you for your 5* review!
We're pleased to hear that James was able to resolve your query.
Zzoomm Customer Care
Resposta da Zzoomm Full Fibre broadband
Hello Kev,
Thanks for your kind words!
We are glad to hear that Omar got everything up and running for you.
Zzoomm Customer Care
I spoke to two representatives Riz and…
I spoke to two representatives Riz and John M about my contract query and their patience and their customer care was excellent .
8 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hello Peter!
Thank you for your 5* review!
We're pleased to hear that Riz and John were able to help with renewing your monthly plan.
Zzoomm Customer Care
Good experience with support from Job…
Good experience with support from Job today. Renewed contract for 24 month at a good price. Very happy
7 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hello Regis,
We're glad to hear that you've renewed your contract with us and Job helped you with it.
Happy Zzoomming!
Zzoomm Customer Care
Recommend Riz
7 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hello Krzysztof!
Thank you for your 5* review!
We will pass your kind words onto Riz! We are sure he will be pleased to hear it! :)
Zzoomm Customer Care
Very polite and knowledgeable lady…
Very polite and knowledgeable lady Alexendra sorted my query out quickly effectively and efficiently
7 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hi Kris, thanks for the review!
We're glad to hear we were able to resolve your issues on the phone with Alexandra and you had a good experience.
Happy Zzooming!
Zzoomm Customer Care
Omar Razak and Michael ANDERSON
Omar Razak and Michael ANDERSON
Great team and Very efficient at their job also both are very polite
7 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hello John,
Thanks for your kind words!
We are glad to hear that Omar and Michael got everything up and running for you.
Happy Zzoomming!
Zzoomm Customer Care
Helpful
Spoke to Dave due the internet being slow. He was helpful and the issue was sorted quickly
7 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hi there,
Thank you for your review!
We're pleased to hear that Dave was able to resolve your query.
Zzoomm Customer Care
Resposta da Zzoomm Full Fibre broadband
Hi there!
Thank you for your 5* review, we are happy to hear that you have been enjoying the service! We'll pass the feedback on to Omar, he will be happy to hear it!
Zzoomm Customer Care
Contract renewal with considerable saving
Rang today to renew my contract at a much lower price. Rizal and John M were very helpful and I managed to save £12 a month and a guarantee of no price increases for 24 months
7 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hello Stephen!
Thank you for your 5* review!
We will pass your kind words onto Rizal and John! We are sure they will be pleased to hear it! :)
Zzoomm Customer Care
Helpful
Helpful, friendly, saved me money, amazing internet speed
7 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hello Forest!
Thank you for your feedback and 5* review!
We are happy that you are pleased with the service, that's exactly what we are always aiming for! :)
Zzoomm Customer Care
Great service
6 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hi Fred!
Thanks you for your 5* review!
We're pleased to hear that you had a good experience contacting us!
Zzoomm Customer Care
Special thanks to Riz for coordinating…
Special thanks to Riz for coordinating with the scheme
6 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hi there!
We're happy to hear Riz was able to make your experience smooth when you contacted us!
Zzoomm Customer Care
My issue is with the quality of the…
My issue is with the quality of the phone service it was clear and then garbled, this could be a fault with my phone provider or their provider. Their help was ok they tried to communicate but we're let down by the connection.
6 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hi Donald
Thank you for your review!
If you are still having issue with phone service, please let us know and we will take a look into this for you. :)
Zzoomm Customer Care
Poor quality customer service & poor internet reliability.
Poor quality customer service, practical internet speeds considerably lower than advertised because of old routers and endless dropouts of service. They will just tell you everything is great ‘at their end’ but it’s been an experience of poor quality internet ‘our end’. They sneak up prices at any opportunity and are just really not nice or fair to deal with anymore.
Edit: Thanks for pretending to care , you should have taken care of it when I called today, I’m only asking for fair treatment for customers that have been with you for several years not 2 minutes. You demonstrated that you couldn’t give a hoot earlier today.
6 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hello,
We're sorry to hear that you have been having issues with your service. We have sent a request for further information so that we can look into this for you.
Zzoomm Customer Care
Great resolution
Marie was very helpful and resolved my issue of no broadband but running diagnostics on her end.
I had already used the online guide to no success so it was great to have this issue resolved on a bank holiday
6 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hello Zara,
We're so happy to hear Marie was able to resolve your query and get you back up and running!
Happy Zzoomming!
Zzoomm Customer Care
Excellent full fibre broadband
Excellent full fibre broadband (not thst copper from the green box at the end of the road that BT Openreach do) so we have renewed it at the end of the existing contract. Very competitive price. Good customer care from Riz
6 de abril de 2026
Opinião espontânea
Resposta da Zzoomm Full Fibre broadband
Hello Mr Dann,
We're happy to hear Riz was able to make your experience smooth when you contacted us!
Zzoomm Customer Care
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